In-Game Bans are on Developers, and M&K can be solved on PS4

<In-Game Bans on Console need to be resolved by the Developers if said ban is only for that specific game>
(Agent) (4/16/2018, 9:06:46 AM): Hello, My name is (Agent) how may I assist you today?

Me (4/16/2018, 9:07:11 AM): Greetings!

Me (4/16/2018, 9:07:13 AM): As I noted, my question is with regards to 3rd Party Game Developers. So, let’s take a typical online game as an example, like Call of Duty. Let’s say that someone gets banned in-game because of, say, Cheating. The banned user wants to appeal a ban. Do they have to file a ticket with the Game Developers/Activision, or do they have to file a ticket with Sony?

(Agent) (4/16/2018, 9:08:23 AM): Hi (Me)! greetings.

(Agent) (4/16/2018, 9:09:32 AM): This will depend, if the account has been suspended from the PSN it’s with us, but if you are still able to use it and the issue only comes at the moment you try to play online that game, then is Activision.

Me (4/16/2018, 9:09:57 AM): Gotcha.

<Mouse and Keyboard issue can be dealt with for Console Games, and is on the Developers to resolve>
Me (4/16/2018, 9:10:04 AM): I actually have another question as well.

(Agent) (4/16/2018, 9:10:24 AM): No problem, please go ahead.

Me (4/16/2018, 9:10:29 AM): Now, I know that Online Games on PS4 are hosted on Sony’s Servers. Whose decision is it for a given game (we’ll use Call of Duty as an example again) to decide what Controller(s) are or are not allowed? Is that decision on you guys on Sony, or do you guys empower the Game Developers to manage their game how they want to?

(Agent) (4/16/2018, 9:11:25 AM): Developers are the ones that will take care of this directly, no control from our end, however they also need to think that if is going to be compatible with the PS4.

Me (4/16/2018, 9:13:16 AM): So say a developer does not want Mouse and Keyboard support allowed in their game on PS4 (Blizzard Entertainment’s Overwatch is a great example of this).

Me (4/16/2018, 9:14:03 AM): They would ask you guys about it, and provided it’s alright, they remove Mouse and Keyboard support?

Me (4/16/2018, 9:14:42 AM): (For example, I know the Hori Tac Pro allows the use of Mouse and Keyboard on PS4, since it’s sold by you guys)

(Agent) (4/16/2018, 9:15:36 AM): I do not understand what you mean? you mentioned above that if the developer does not want?

Me (4/16/2018, 9:16:17 AM): Right. So if the developer does not want Mouse and Keyboard being used in their game, such as from something like the Hori Tac Pro.

(Agent) (4/16/2018, 9:18:20 AM): I understand now, correct, it won’t work, because it’s strictly decision of the developers, even though we have accessories such as the Hori Tac Pro that are compatible with the console.

Me (4/16/2018, 9:18:56 AM): Excellent. Thank you for your time!

(Agent) (4/16/2018, 9:19:36 AM): You are very welcome (Me), take care and wish you the best, Thank you for using the PlayStation Chat



NOTE: Any instance above of the name of the Agent that assisted me today was replaced with (Agent), and any instance above showing my irl name was replaced with (Me).