a guest Jun 18th, 2019 53 Never
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- Enjoy premium members don't rape it. READ FULL TUTORIAL THOROUGHLY BEFORE TRYING IT! ALSO DO IT FOR YOUR COUNTRY NON-US and NON-UK people!
- Okay now first step.
- For US call Razer. For UK fill out the form located here.
- Now fill out the form with the issue. You guys are Elite don't say anything stupid for fuck's sake. DO NOT SAY THE BATTERY HAS LEAKED AND RUINED THE MOUSE. I'M WARNING YOU RIGHT NOW.
- Now they will send you an email saying something like this
- Please fill out the form below :
- Full Name:
- E-Mail Address:
- Return Mailing Address:
- Postal (Zip) Code:
- Model name/style/color
- Serial No (S/N): (it does not start with RZ; that is the model number)
- Product No.:
- Place of Purchase: *SAY A COMPUTER HARDWARE STORE (MENTION YOU GOT IT ON HOLIDAY WHEN YOU WERE IN NEW YORK FOR AMERICANS OR FOR EUROPEANS SAY THE CAPITAL CITY OF YOUR COUNTRY/SOME BIG CITY FAR AWAY FROM YOU; THIS IS VERY IMPORTANT!!!!!!*
- Date of Purchase:
- Proof of Purchase: (Please note a proof of purchase would be a scanned copy of a purchase receipt/invoice or your Razerzone order #)
- Reply with ALL of that. Do not miss out a single thing or you're fucked I'll say that now.
- They will then send an email back saying that you should exchange it with the store. Now this is where you say that you would do that under normal circumstances however the travelling expenses to get to the store you got it from outweigh the cost of the actual mouse and that is why you contacted Razer directly.
- They will then send you email back saying something like this.
- Please send the defective Razer Mamba to this address -
- Now here comes the best part. Wait about 8 days tops and email them back saying that you have sent the device into them ~REMEMBER TO QUOTE THE ADDRESS THEY GIVE YOU AS WELL SO THEY KNOW YOU DIDN'T SEND IT TO THE WRONG ADDRESS~
- They will reply to you saying something like this-
- Please provide us with the tracking number for the device you shipped to us.
- Obviously say here that the courier you shipped the device with didn't give you a tracking number for it and you never knew that you had to get one either. ALSO State that you basically went in with the parcel and told them you wanted to ship it to their address, you paid the courier, they took the parcel and you were told that it would arrive at the destination in 3-4 Business days.
- Razer should then reply saying this-
- Can you tell me which courier you used please and if you have been provided a tracking number as of yet. I apologize for the inconvenience thus far.
- Obviously say no and tell them the courier you used. Make sure you pick one that offers tracking but it costs more money to get tracking.
- Razer will then reply with this.
- Thanks for your patience. We have received the return and have already arranged for the replacement order to be processed. please allow some time for it to reach you. Thank you.
- SE = COMPLETE.
- NOW IMPORTANT: DO NOT MENTION CUTTING CORDS ETC AND DO NOT ASK THEM TO SEND YOU A PRE-PAID SHIPPING LABEL.
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