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- do y'all have a refund policy?
- jliu:
- Yes, we provide refunds when our network or systems are not up to our uptime.
- Are you the person having rollback issues?
- yes
- ive had nothing but problems
- jliu:
- Is Rollback the only issue?
- no
- jliu:
- What other issues are you having?
- my server is always running at 100% ram for some reason
- everyone is lagging
- jliu:
- That's not really a issue, it's just how java handles things.
- and all my users are pissed at me
- jliu:
- Give me a second, let me try to get those fixed.
- Please save your server right now.
- done
- jliu:
- Alright, I did some magic on your server, and it should be working better after it reboots.
- what type of magic
- jliu:
- RAM ajustments, and autosaves every two minutes.
- well what am i suppose to do about the lag?
- jliu:
- Could I get your IP?
- for the server?
- jliu:
- Your computer IP.
- 99.50.38.35
- jliu:
- Ahh, your firewall is preventing me from pinging you. Could you do the following.
- crtl - r
- type in cmd
- and type in this command
- 69.46.74.201
- ping 69.46.74.201
- done
- jliu:
- Could you paste in yoru results?
- i cant copy and paste from my Cmd
- jliu:
- Could you take a screenshot of it?
- HTTP://IMGUR.COM/UEM1I
- jliu:
- A ping of 50-60 should not lag at all, your connection seems fine.
- its not about me it's about my users
- jliu:
- Ahh, Africa is hard. Although we will be racking up some servers on the East Coast, and perhaps I can make a deal with the customer who is currently renting the server.
- who is renting it?
- jliu:
- A customer.
- i'm afraid i don't understand your resolution what would a deal with that customer do for me?
- jliu:
- I'll take a look if he wants to make some space for you. Our ping to africa at SJC should be though.
- you have a customer on the east coast?
- im still confused
- what exactly are you purposing?
- jliu:
- Nevermind, could you check if you are doing fine with your server?
- it wont start now
- jliu:
- It should be in the next 5 minutes, are you touching the control panel?
- i started it in the sbcp
- jliu:
- Ahh, don't do that, I made some changes on it so it takes some time to boot.
- alright
- well what am i supposed to do if im still having problems?
- jliu:
- Hope on live chat or open a ticket, we'll help you ASAP
- to be honest the help i've gotten so far has not been to great, im not trying to be hard i'm just being honest i asked y'all to transfer files over and you said 24hrs which was fine then after i waited that long i was told ten then after that i was told it's taking forever so thin i did it myself in three hours then after making my players wait for two days to play again they get on to have like 6 rollbacks
- jliu:
- The rollbacks should not be happening anymore, nor the crashes.
- I'll be happy to give you some compensation for next month for the troubles and delays.
- honestly y'all have a good way to bring in customers with a unique product but it's like a relationship if it starts out bad why would you want to continue? other companies offer a refund before seven days and thats what happend when i used vanquish i feel like this should have never happened in the first place, i should have never had the ram issues i get that y'all are a small company but i feel like it would be best for me to wait till y'all get the kinks out before i try using your service again i would very much appreciate a refund
- jliu:
- We're actually one of the larger Minecraft hosts, but we have a script refund policy.
- Do you want a link to our refund policy?
- well then why is your refund policy not on your product offering page and yes i would
- All refunds are at the final discretion of VortexUnit. it's at your discretion. i really dont want to be hard but you could give me a refund and i could be on my way and niether of us wouldnt have any problems this is really upsetting that this is what it is resorting to
- like i said i really like your product but it was not working for my users
- jliu:
- We really only provide refunds for extremely special cases, like dedicated servers and waiting times, or compensation if we break our SLA.
- My users had to wait two days to play, in my opinion this is a special case because the server has had problems beyond my control i've had a bad experiance and i would hope out of good character that you would understand my disdain and refund me again im sorry it did not work but I feel that the right thing to do would be to refund me and when y'all expand later on i will look at coming back
- jliu:
- I'm sorry, but I'm afraid I am unable to give a refund in this case.
- are you sure? because i feel that is bad business management, how would you feel if you were in my position
- that is my users money that was spent to help improve their play time
- but instead its being thrown away
- i would really hope again that you would be a good hearted person and understand where i'm coming from. t
- jliu:
- I understand, but we have done nothing wrong.
- It feels like you are asking the ice cream man for a refund because you didn'
- didn't like the flavor.
- you gave me a server with ram problems and rollbacks ? you told me it would take a day to transfer files then after that you told me another 10 hrs then after so long i had to do it myself
- jliu:
- Technically, we do not do transfers, so that was a special case, and we did not anticipate you to have 50k files.
- i hate to be hard
- I finished it in three hours?
- jliu:
- We deleted your dynmap files, so your archives were much smalller when you tried uploading them.
- i did not use your zip
- i did it directly from beastnode
- jliu:
- Here is your file count on FileZilla:
- HTTP://POPTART.CAT/DCYF
- that is 404'd
- all im asking for is 20$ back? so i can explore oultions that work better for my users
- jliu:
- HTTP://IMGUR.COM/FASZW
- Sorry, we are denying a refund since we feel it's fair for us to not give a refund under these conditions, both outlined by our post and TOS.
- alright well look at it this way
- if your an ice cream man
- and the ice cream is melted what do you do?
- i dont want to get screwed
- jliu:
- You are not getting screwed, we are still delievering a perfectly working server.
- We will not be giving a refund in this case, and that is our final decision. I'm sorry for the troubles.
- All right well i will do everything in my power to sway that descions
- wether it be bad reviews
- or whatever else it takes
- do you have a boss i could speak too?
- like i said i hate to be hard but this is not cool
- jliu:
- I'm afraid I'm not going to fire myself :P.
- I'll take a look at your server.
- It should be booted.
- now its running at 50%
- you gave me a broken product
- to start
- its only 20$
- jliu:
- Actually, no, sine we allow each server to have a "burst" or VSWAP RAM of 200MB, so at 100%, the server will be throwing a bit to the vSWAP or Burst, and since our nodes are only at 75% resource capcity at any given time, it's perfectly fine.
- it was not fine for my users!
- i can't beleive you wont refund me 20$ thats chunk change to yall
- hell that would be worth keeping me from writing bad reviews
- a bad review will turn away a lots of 20$ customers compared to giving back 20$ and keeping those
- jliu:
- I'm going to be 100% honest for your sake, we're not going to give a refund no matter how you twist it, so please don't waste each others time. Not to sound harsh, just wanted to put it out there.
- okay well show me where the refund policy is on your prduct page
- and also you are currently flas advertising
- flase*
- jliu:
- "All refunds are at the final discretion of VortexUnit." directly on our TOS.
- HTTP://WWW.VORTEXUNIT.COM/MINECRAFT/ i dont see it there
- jliu:
- Are you expecting us to post our refund policy on our product page?
- yes
- and you make flase claims there
- jliu:
- What false claims may those be?
- you say there is multiple server locations
- jliu:
- I know a lot of providers who do not post their refund policy on their Minecraft product pages.
- When you agree to our TOS, we expect you to actually read it.
- Also, we might have a typo there we forgot to change, but we have a map of our single location right below it.
- Keep in mind there is no way of ordering with us without agreeing to our terms of service.
- yeah well thats not a good excuse for being greedy
- your the only company ive had these problems with
- and it will be know
- jliu:
- We're not being greedy, we have a justified and legal right to this money, in addition, a morally correct right as well. If you are looking to end greed in this world, their are people who are FAR more greedy than we are.
- definitely not you refuse to give me a refund because you failed to give me a decent product
- vanquish refunded me
- no questions asked
- i dont see the problem with giving back 20$ so my friends and i can play miencraft
- you need 20$ this bad?
- jliu:
- At this point, we're really not going to give you a refund.
- you never were
- jliu:
- We actually just proccessed two dedicated servers and several orders today.
- i've done everything
- and you refuse to have compassion
- im just trying to protect my users who have had to deal waiting for files rollbacks and lag
- jliu:
- Ok.
- how can you run a company with no compassion
- jliu:
- Ok
- so now your going to reply with ok to all my questions
- ?
- jliu:
- No, but if you keep on bringing up the same points, I have nothing to say to you.
- Look what we created just for you: HTTP://I.IMGUR.COM/RDVFM.PNG
- what is your business details i'm reporting you to the bbb
- jliu:
- Look, besides EGI I don't think anybody cares about the BBB.
- I did not ask who cares about the bbb
- jliu:
- Are you saying the BBB is going to take legal action on us? Hah/
- no if it comes down to it i will
- you have insulted me
- jliu:
- I insulted you, so you will take legal action on us.
- First, I never insulted you.
- Second, that is hilerous.
- no i said i will consult my lawyer
- im saying i'm reporting ou to the bbb
- jliu:
- By all means, go ahead.
- your are acting very unprofessional
- alright please provide your business details
- people will see just how unprofessional you are
- jliu:
- VortexUnit
- where are you located
- jliu:
- Equestria, California./
- are you incorperated?
- jliu:
- No, we are a partership between two people.
- what is your adress
- jliu:
- 10424 Raindash Drive, Equestria, California, 95042
- phone number
- jliu:
- 4082506369
- Equestria is not a legal city i need the actual residence
- jliu:
- We are located in Equestria, it is a actual residence.
- not a suburb
- does not show up in google or the bbb's list of citys
- jliu:
- My bad, wrong address for you, sorry :(
- 10 Equestrian Way, Monte Sereno, CA
- Our business phone is 1-(408)-133742
- do yuo mean cupertino?
- providing false information is very immature of you
- i hope you are not doing so
- jliu:
- No ,our phone number is 408133742
- Hey, I spent 30 minutes designing the post, so I hope you like it :)
- you are very childish
- jliu:
- You were going to sue us for insulting us.
- and you made flase claims
- again
- jliu:
- That's wonderful son.
- i never said that
- jliu:
- Uh, yes you did.
- and i'm not your son
- jliu:
- Check out the "LOL"s section of the post.
- i did
- you tell em where i said i am consulting my lawyers because you insulted me
- i said i will consult them
- meainig i will make sure everything you are doing is legal becuase im getting screwed
- jliu:
- Sir, could I just kindly ask you one question?
- sure
- jliu:
- Does you name possibly start with Mitt, and end with Romney?
- Sir?
- no
- it does not
- jliu:
- Ahh, that's weird, all right.
- Can you go ahead and reread this conversation and look at how unprofessional you are being
- like i said look at it from my point of veiw
- jliu:
- I'm pretty sure after the part where you were going to sue me, we got a bit offtrack.
- I'm not even sure why we're still talking. I made it pretty clear that we were not providing a refund.
- i never said i would sue you
- like i said reread the conversation
- i said "consult my lawyer"
- jliu:
- I'm ending this live chat since it's going nowhere.
- so now you are refusing to provide customer service?
- that would be false advertising again
- jliu:
- I think I had a fair share of customer service with this 45 minute long live chat of circlejerking.
- Excuse me what is circlejerking?
- jliu:
- Excuse me, are you a child?
- Are you under 18?
- im just making sure you know the terminology you are using
- in a business conversation
- jliu:
- Please answer my questions, are you under 18.
- please answer my question first
- jliu:
- No, please inform me if you are under 18.
- if you refuse then i refuse
- jliu:
- Alright.
- why are you inquiring my age
- and using sexual terms?
- jliu:
- We will now be calling your phone number you provided us.
- for what reason?
- jliu:
- You are actually infringing our TOS if you are under 18.
- I do not have to provide service to you.
- i'm 21 i bought this for my brother who is 16
- jliu:
- Alright, then you won't mind me calling you, would you?
- go ahead
- and my brother who is next to me saw your circlejerking comment i dont appreciate that
- jliu:
- Are you going to sue us?
- like i said i'm going to consult my lawyer
- like i said earlier i'm not trying to be rude or hard but all i want is a refund and we can be done with this
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