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Jul 21st, 2016
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  1. Chat started
  2. Please wait for an agent. There are currently 2 visitor(s) waiting to be served.
  3. Akki Sakpal
  4. Hey anyone in there ?
  5. Vanshika - foodpanda India joined the chat
  6. Vanshika - foodpanda India
  7. Welcome to foodpanda. My name is Vanshika. I will certainly help you.
  8. I extend my sincere apologies for the inconvenience.
  9. Akki Sakpal
  10. Yes
  11. So Can I get Number of your Manager ?
  12. Or Is there any way to put RME on your Service ?
  13. Vanshika - foodpanda India
  14. We do ensure you that this will not happen again.
  15. May I know your registered e-mail id so that I can assist you better?
  16. Akki Sakpal
  17. bhamrahsanu@gmail.com
  18. Check my last order and the food is stale actually
  19. Vanshika - foodpanda India
  20. Thank you!
  21. One moment, please.
  22. Akki Sakpal
  23. Like 3 months ago, the quality and everything was good
  24. What happened now ?
  25. I cant even bare the smell here
  26. I need someone to take this back in next 20-30 minutes, I guess thats the enough time for you guys to make arrangements
  27. Vanshika - foodpanda India
  28. Let me speak to the restaurant person regarding the same.
  29. Akki Sakpal
  30. I had chat with Divya
  31. Could you please directly follow up with her, she told me that in 5 minutes I will get Callback from restaurant which ended a minute ago
  32. Are you there ?
  33. Vanshika - foodpanda India
  34. I just had a word with divya also and found that you will get a call from the restaurant soon.
  35. Akki Sakpal
  36. How soon ?
  37. Can I get a Number for a Restaurant ?
  38. Please ?
  39. Vanshika - foodpanda India
  40. Contact number of the restaurant is 02065210202 , 02065200202 , 8820020202.
  41. Akki Sakpal
  42. Ok
  43. Vanshika - foodpanda India
  44. And I am also calling the restaurant person.
  45. Akki Sakpal
  46. Wait lemme have a word with them
  47. Dont hang up the chat
  48. No one is responding from any of the number
  49. Vanshika - foodpanda India
  50. I am also going to forward to the concern team.
  51. They will make a conference call with the restaurant person.
  52. Akki Sakpal
  53. I want these bags taken away right now
  54. Vanshika - foodpanda India
  55. Your contact number*
  56. Akki Sakpal
  57. When ?
  58. 730 363 1391
  59. Vanshika - foodpanda India
  60. Are we connected?
  61. Akki Sakpal
  62. Yes
  63. No call has been made yet
  64. Ohh wait
  65. Someone caled me from restaurent and telling me like
  66. He will send a gut and food will be taken away to restaurent and if those guys "think" it is not good then only i will get refund
  67. What kind of bussiness you guys are running
  68. Vanshika - foodpanda India
  69. We have informed them to call you. And they are sending a person to take back the food.
  70. Akki Sakpal
  71. Please tell me your Managers Number or tomorrow I am going to upload and publish this chat session on Facebook and youtube stating how bad you handle customers
  72. Number of Manager ?
  73. Vanshika - foodpanda India
  74. I have already escalated this issue, and we are not authorize to share any personal information.
  75. Akki Sakpal
  76. I am not asking any personal Number Ok
  77. Vanshika - foodpanda India
  78. So please wait for some time. Let the delivery rider come and take back the order.
  79. Akki Sakpal
  80. I am asking is there any Number I can give you guys a Call
  81. Don't you have any office or you guyes operates from home ?
  82. Vanshika - foodpanda India
  83. Yes, you can call on our customer care number- 0124-6149200.
  84. Operational hours are 11AM- 11PM.
  85. Akki Sakpal
  86. So What about now ?
  87. Vanshika - foodpanda India
  88. You can call on this number tomorrow also.
  89. Let him come first.
  90. Akki Sakpal
  91. So are you going to hang on till then ?
  92. Vanshika - foodpanda India
  93. And may I have the picture of the order please so that I can escalate this on high priority basis. So that we can resolve this issue soon.
  94. No, you can contact us through chat anytime. We will be more than glad to assist you.
  95. Akki Sakpal
  96. ow Can I upload it now buddy
  97. talking from PC
  98. Vanshika - foodpanda India
  99. Yes, there is an option in the chat box.
  100. Akki Sakpal
  101. I am not on Phone
  102. Vanshika - foodpanda India
  103. On desktop also. There is an option to send files.
  104. You can check in the chat box with the name of attach file.
  105. Akki Sakpal
  106. Any E-mail ID I can forward ?
  107. And its a Smell btw
  108. So I will be able to forward from Phone
  109. Vanshika - foodpanda India
  110. Else not to worry about that. Delivery rider will take back the food.
  111. Akki Sakpal
  112. This time I trust you
  113. If rider won't come, tomorrow I will share the link for youtube video for you guys
  114. Vanshika - foodpanda India
  115. We will take care of that. So please wait till that time. Delivery rider will soon be there.
  116. Are we connected?
  117. As there is no response from your end, we have to end this chat, if you want any further assistance, you may contact to us again.
  118. Thank you for choosing foodpanda. Do give us a chance to serve you again.
  119. If all your questions are answered, would request you to please click on End chat from Options Tab.
  120. Have a nice day ahead!
  121. Chat ended
  122. Akki Sakpal
  123. hey!Resend
  124.  
  125. Type your message here
  126. LiveChat↗
  127. Options•Hi, Akki Sakpal
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