I have spent the past 7 years working in IT support for a local school in which I have acquired a wide range of experience.

From starting as an IT support apprentice, I have had to be able to think on my feet when troubleshooting whilst also being able to show great interpersonal skills to my colleagues and for the school’s pupils.

I am now the school’s IT technician in which I now manage two whole school’s IT systems. The first being my current employer, Combe Pafford School. Within my time at this school I also maintain the neighbouring primary school’s IT systems.

Both places of work have given me great experience in the following systems and supporting of said systems;
•	Microsoft Server 2008 R2, Server 2012 R2, Server 2016, Server 2019
•	Microsoft Office suite (including Office 365)
•	Windows 7, 8, 8.1, 10
•	GSUITE (Google Apps for Education)
•	Apple School Manager
•	Mac Server
•	Apple OSX – macOS
•	Apple Profile Manager
•	Apple Configurator
•	Chrome OS
I enjoy being a part of a team and love working alongside team members, whilst still being a strong independent worker. Within my current job I have one immediate IT support colleague and then up to around 90 end users in which we support. I am punctual, can manage my time efficiently, schedule tasks and prioritise jobs according to severity and other constraints.

I have a love to learn attitude in the sense that I’m always willing to learn new systems, approaches and methods. I believe this is a must in the IT industry as it helps continue your professional development within the ever-changing computing world.

I am familiar with a vast amount of devices/hardware and can install and upgrade hardware correctly, demonstrating good knowledge of health safety guidelines whilst working with hardware.