11:52Damion
Hi, you’ve reached Damion at Rogers & Fido Live Chat in Toronto. Please be advised that this chat is logged for quality and training purposes, Please do not enter any personal information in the chat window unless prompted.  Please confirm your First & Last Name to get started.
11:52laura
Laura Salas
11:52Damion
Thank you. In a moment you will receive a link to a secure form to fill out so we can confirm that you are the account holder, or authorized on the account.
11:53Damion
If a form requesting your personal information does not appear, please click here to open it in a new tab.
11:53laura
done
11:53Damion
Thank you - Please wait a minute while I access and review your Account.
11:54Damion
Thank you - before we proceed please let us know if:
- The best email address to contact you is still:laurasalas96@live.com

AND if

- You have an Alternate Contact Number (other than the one(s) with us)?
11:55laura
the email is right. I do not have another number right now
11:55Damion
Thank you - What can I help with today?
11:56laura
I was wondering if the balance on my account is final - that is to say it includes the fees that I have to pay for leaving the contracts early, if the remainder of what's left to pay for the 2 phones under my account is included
11:56Damion
1103.41 is your final bill yes
11:56Damion
all fees included for hardware already
11:57laura
that includes the fees for the galaxy s6 and the galaxy s5?
11:57Damion
yes
11:58laura
okay, thank you
11:58Damion
Thanks - did you need help with anything else for now?
11:58laura
that is all for today, thank you for your help. have a good day
11:59laura
how can i get a transcript off this chat sent to my email address?
11:59Damion
there is a button in the top corner to email the chat to yourself
11:59Damion
We appreciate your time discussing this, and I hope you will recommend Rogers to friends and family based on our chat session experience. We value your continued loyalty and business with us and I wish you all the best.
The operator has ended the chat. Thanks for contacting us.