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Case ID: #3299507

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Dec 13th, 2018
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  1. Hello Eiril,
  2.  
  3. We have check this issue with superior, we advise to re-create the record at third party DNS :
  4. =======================================================
  5. 4:39:04 PM ERROR Local DNS DCV error (sycorelogic.com): The DNS query to “_cpanel-dcv-test-record.sycorelogic.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=mHtyq5OckHCqimVGRRRWHiltj81C4jzDK_KNADVLEEqp9Jerz3dmZS36Mn9WV7H5”.
  6. ERROR Local DNS DCV error (www.sycorelogic.com): The DNS query to “_cpanel-dcv-test-record.sycorelogic.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=mHtyq5OckHCqimVGRRRWHiltj81C4jzDK_KNADVLEEqp9Jerz3dmZS36Mn9WV7H5”.
  7. ERROR Local DNS DCV error (mail.sycorelogic.com): The DNS query to “_cpanel-dcv-test-record.sycorelogic.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=mHtyq5OckHCqimVGRRRWHiltj81C4jzDK_KNADVLEEqp9Jerz3dmZS36Mn9WV7H5”.
  8. ERROR Local DNS DCV error (cpanel.sycorelogic.com): The DNS query to “_cpanel-dcv-test-record.sycorelogic.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=mHtyq5OckHCqimVGRRRWHiltj81C4jzDK_KNADVLEEqp9Jerz3dmZS36Mn9WV7H5”.
  9. ERROR Local DNS DCV error (billing.sycorelogic.com): The DNS query to “_cpanel-dcv-test-record.sycorelogic.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=mHtyq5OckHCqimVGRRRWHiltj81C4jzDK_KNADVLEEqp9Jerz3dmZS36Mn9WV7H5”.
  10. ERROR Local DNS DCV error (webdisk.sycorelogic.com): The DNS query to “_cpanel-dcv-test-record.sycorelogic.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=mHtyq5OckHCqimVGRRRWHiltj81C4jzDK_KNADVLEEqp9Jerz3dmZS36Mn9WV7H5”.
  11. ERROR Local DNS DCV error (webmail.sycorelogic.com): The DNS query to “_cpanel-dcv-test-record.sycorelogic.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=mHtyq5OckHCqimVGRRRWHiltj81C4jzDK_KNADVLEEqp9Jerz3dmZS36Mn9WV7H5”.
  12. ERROR Local DNS DCV error (www.billing.sycorelogic.com): The DNS query to “_cpanel-dcv-test-record.sycorelogic.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=mHtyq5OckHCqimVGRRRWHiltj81C4jzDK_KNADVLEEqp9Jerz3dmZS36Mn9WV7H5”.
  13. 4:39:04 PM Analyzing “billing.sycorelogic.com”’s DCV results …
  14. 4:39:04 PM ERROR Impediment: TOTAL_DCV_FAILURE: Every domain failed DCV.
  15. 4:39:04 PM Analyzing “sycorelogic.com”’s DCV results …
  16. 4:39:04 PM ERROR Impediment: TOTAL_DCV_FAILURE: Every domain failed DCV.
  17. 4:39:04 PM The system has completed the AutoSSL check for “sycorelogic”.
  18. =======================================================
  19.  
  20.  
  21. Please add the TXT record at third party DNS :
  22. ===================
  23. _cpanel-dcv-test-record TXT _cpanel-dcv-test-record=YBY082stSYq9BtEuJBBqvMHVCBxr8QR7qOLg6X9PGLDH2CKncBgXsj0uBUMpCZsy
  24. ===================
  25.  
  26. After that, please update us so we can refresh the AutoSSL from server end.
  27.  
  28. --
  29. If you have any enquiries, please do not hesitate to contact us. Thank You!
  30.  
  31. Best Regards,
  32.  
  33. KH Loh
  34. Exabytes.MY - Technical Support
  35. ----------------------------
  36. Case ID: #3299507
  37. ----------------------------
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