remove this from your filters,scam business that is spfbl.co

Angry Dear admins, remove this from your filters | the scam business that is spfbl.com
Please read this and consider taking action where possible against this scamming company, this is what happened to me:
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To Consider: I have been in the hosting industry for a little over 9 years now, during which I have had issues with bad customers, where they get IPs blacklisted for a number of reasons, those reasons can be anything from hacking, phishing, spamming or anything you may consider outside the boundaries of legitimate online behavior.

I have dealt with organizations such as Spamhaus, Sorbs, Barracuda and many others but today, i had to deal with this new company (for profit) www.spfbl.com.
Normally, if an IP address is blacklisted, the above mentioned companies (with the exception of spfbl.com) have automated ways, where you can delist an IP if the old customer is gone from your network, or if you have terminated the client, etc.

The first thing to understand is that we don't rent IPs from any ISP, we have our own IPs from the RIRS (lacnic, ripe, etc)

So today, I have a client that rents a very basic VPS Server, with an IP previously abused by another user, the new customer notices the issue and lets us know, so we want to take immediate action. One of the most frustrating mornings so far trying to solve this.

I emailed the company (they are in Brazil, their English is not the best). No answer.
Their site has a whatsapp number for contact, I figured this is cool so I contacted them.

The guy comes to chat, asks me what the issue is, I explain to him what I have said before: old client listed the IP, new client got the IP, I need to delist it.
what happened then was kind of crazy.

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1. They MANDATE that in order to have an IP delisted, there must be an MTA behind the IP. Then, they will REFUSE to delist it if you are the ISP OWNER of the IP. Yes, you read that right, if you are the OWNER of the IP, they will not do anything to delist it. The only way they will delist an IP is if they can contact the person managing the MTA on this IP (my customer) and the MTA has to be compliant with RFC 5321 (...).

2. If there is no MTA behind the listed IP, they simply REFUSE to delist it, even if there is no customer on this IP. They claim that because you dont have an user on this IP, it wont hurt your business. I then asked the guy, if I wanted to protect the reputation of my network, what could I do, all he said was this: if there is no MTA on the IP, there is no way to delist the IP. End of story.

3. Asked for feedback loops: we as an ISP, according to him, have to send an email with all our prefixes, to his personal email: [email protected] in order for the case to be "studied" and then when they felt like it, get back to you, to tell you if they can configure a feedback loop for you.

4 No classification system. When I asked this guy about an IP that is listed, but the customer was already terminated, with no MTA being used on this IP, and the process involved in cleaning the reputation for the IP, he said: This IP was not listed by reputation status. Its reputation is neutral at SPFBL P2P network. Its only flagged as 127.0.0.4.
This however, is ********, the IP listed on their SBL, and of course, will cause issues to customers all over.

Now, this company, that has not even finished their website, has Portuguese and English all mixed up, a tech rep who has no clue what a looking glass is, their reckless methods for listing IP addresses, their unwillingness to acknowledge that we are the owners of the IP when requesting a delist, among many others im sure will take place, is a fair reason to dump their pointless SBL from all servers you manage.

Their management email address is [email protected], I suggest getting in touch with them regarding this practice.
I get it, everyone wants to make money, but holding your network/reputation hostage by people who really dont know what the hell they are doing, is not the way to go about doing that.
I think the correct domain for this complaint is spfbl.net and NOT spfbl.com (which is a Baseball league website )

Sorry to hear about your experience above though, it sounds like an absolute nightmare. I hope you get it resolved and maybe some exposure on here (with the correct domain!) may help achieve that.
██ hostworld.uk - Web Hosting, Premium Hosting, Reseller Hosting, SSD VPS & Domains
Yeah, thanks for the correction, domain is .NET
I am still trying to figure out how to approach this. Imagine having to have "forcefully" an MTA behind every IP that has been listed by these people, when you run a network with 10K IP addresses
It's always surprised me why someone doesn't charge a small amount of money to delist an IP; it would be a good way to fund a well-managed RBL.

Unfortunately RBLs have often been run by the community and so there is a mix of crazy and brilliant. To make thing worse, they are often besieged by spammers and non-technical nutcases, and rarely thanked, so it can become very frustrating for them and sometimes people contacting them get to deal with that frustration (I realize in this case, it was incompetence).

The smartest RBLs are the ones that will delist on request, but then re-list you, with a longer wait for delisting, if you send more spam. Various combinations of these approaches are very smart. The key thing is to reduce the need to interact with users while still being fair; and special service should always be given to netblock owners. Just my opinions ....
It's always surprised me why someone doesn't charge a small amount of money to delist an IP; it would be a good way to fund a well-managed RBL.
There are RBLs that do charge to be delisted or ones that charge if you are listed multiple times in x amount of time. Those that I have ran across that do charge, however, are near shady, have no support or very slow support, or require a large fee. Plus, most of those wont provide evidence that the spam came from the server and so we have to "trust them" that it did and they just don't list to get paid.

Does anyone know of services that use this RBL? Like any major mail services or filters like spamexperts or mailchannels?
-Steven | u2-web@Cooini, LLC - Business Shared Hosting | Isolate sites with Webspaces | Site Builder | PHP-FPM | MariaDB
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