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Razer Assist
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When I check the tracking info for my order it says "Clearance delay - Import A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf. Indianapolis, IN" I would like to just cncel the order and have it refunded please. The order number is RZUSPP1000000722290
Razer Assist
Your question/issue: When I check the tracking info for my order it says "Clearance delay - Import A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf. Indianapolis, IN" I would like to just cncel the order and have it refunded please. The order number is RZUSPP1000000722290
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Jynn
Thank you for contacting Razer Support. My name is Jynn. how may I assist you today?
Jynn
Aye! Welcome to the world of gamers: RΛZΞR! My name is Jynn and I am your lightbringer for today! How may I help, Captain?
Jynn
For your future reference please do note your case number: 211029-002986
When I check the tracking info for my order it says "Clearance delay - Import A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf. Indianapolis, IN" I would like to just cncel the order and have it refunded please. The order number is RZUSPP1000000722290
Jynn
Hey, Aaron! I understand that you are reaching out to us regarding the status of your order. Please allow me 3 - 5 minutes to pull it up.
I have been a dedicated Razer fan for over a decade, but if Razer continues to insist on shipping with Fedex then I will have to take my business elsewhere
Take your time
Jynn
We sincerely apologize for the inconvenience, Aaron. Please allow me to check it real quick.
Jynn
Thank you for patiently waiting, Aaron. Upon checking, you ordered the Razer Kraken V3 HyperSense and the Razer Chroma Keycap Keychain, correct?
Correct
Jynn
Thank you for confirming. As I check here, your order is under clearance delay since October 28, 2021, Aaron.
Yes i know
Jynn
We sincerely apologize for the inconvenience.
Thats why I said i want a refund
Jynn
Please do note that we will be processing a refund for the shipping cost on your order once you have received it.
Jynn
Or are you looking to return the entire order, Aaron?
I would like to be refunded for the entire order\
I can just order the headset on amazon and have it quicker than you will even though i'll be ordering it a full week later
Jynn
I see. I understand, Aaron. Please be advised that the best we can do here is to have you refuse the delivery, Aaron. As the product has already been shipped. Or you may also reach out to FedEx to have the package delivered back to our warehouse, instead.
Jynn
Once our warehouse has received the returned item, please allow our system to manually receive the item within 1-2 business days. As soon as our system marked the returned item as received into the system it should take 2-3 business days for the refund to be successfully processed from our end.
Jynn
On that note, please understand that it may take up to 18 business days for the refund to be reflected back to your account. This will depend on the billing cycle of your bank and the payment method that you used. If it goes beyond that, please contact your bank for further validation, Aaron.
So you are telling me that you cant issue a refund
Like right now
Even though I havent recieved anything
And wont be receiving anything anytime soon because your company messed something up
Jynn
We sincerely apologize for the inconvenience, please do understand that for us to process the refund. We will have to systematically receive the device at our warehouse.
Then how long amI going to have to wait for my order to get out of clearance delay?
I can't fly to Alaska to give them a statement
FedEx says they need a toxic substance statement from either me or your company
And sure cant fly to Alaska to give them one
Jynn
The information that was necessary for your package to be release from clearance delay in Indiana has already been forwarded by our Order Management Team to FedEx, Aaron.
Then how long will I have to wait for it to be delivered?
Jynn
As I check here, the order is now in Indiana, Aaron. We will reach out to our Order Management Team for the real-time status of your order. You may also try and check it with FedEx if they already have an estimated delivery of your package.
According to the FedEx page they still need the toxic substance statement
It just says delivery pending
No schedule delivery date
Jynn
Aright. I will be forwarding your case to our Order Management Team for them to check on the real-time status of your order, Aaron. They should then get back to you in 24 - 48 business hours via email.
Thank you
And you said my shipping fee will be refunded correct?
Jynn
Yes, Aaron. The shipping fee that you have spent on your order will be refunded once you receive the order.
Okay I will be waiting for an email from the Order Management team. I will also be saving our conversation for future reference, thankyou for your time.