Received on: 2018-06-01 12:21:24 Reply Number: 7
Hello,

Thank you for contacting HostGator Migrations. We found that the login credentials provided for the source server of this migration request do not appear to be granting us access and we ask that you please re-check those credentials and email us back with the current working ones:

Source Hosting Information
==========================
Source Account Domain Name:
Source WordPress Dashboard URL:
Source Hosting WP-Admin Username:
Source Hosting WP-Admin Password:

In addition, in order to make your migration as secure and streamlined as possible, we are going to be using some WordPress plugins to assist in the move of the content and plugins/themes, and we will need your permission to install those on your current server.

While we have made every effort to make this a seamless experience, in order to keep our platform as secure as possible there maybe some themes or plugins that require additional adjustment once they have been migrated over. If we identify any issues that need further adjustment, we will notify you so that you can take the necessary steps. In addition, there may be some plugins that we do not allow on the Optimized WordPress platform due to inherent security or performance issues. If any of these prohibited plugins are on your current server we will notify you that we will not be able to transfer that plugin.

If you could please respond to this ticket that you understand the issues we have outlined above and we have permission to install our plugins on your website, we will be happy to proceed.

Warm Regards!

Shailesh B
Jr. Migration Administrator