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May 13th, 2017
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  1. EtreCheck version: 3.2.4 (365)
  2. Report generated 2017-05-13 15:43:33
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 2:54
  5. Performance: Excellent
  6.  
  7. Click the [Lookup] links for more information from Apple Support Communities.
  8. Click the [Details] links for more information about that line.
  9.  
  10. Problem: Apps are crashing
  11. Description:
  12. after effects crashes as soon as opened
  13.  
  14. Hardware Information: ⓘ
  15. iMac (27-inch, Late 2012)
  16. [Technical Specifications] - [User Guide] - [Warranty & Service]
  17. iMac - model: iMac13,2
  18. 1 3.2 GHz Intel Core i5 (i5-3470) CPU: 4-core
  19. 8 GB RAM Upgradeable - [Instructions]
  20. BANK 0/DIMM0
  21. 4 GB DDR3 1600 MHz ok
  22. BANK 1/DIMM0
  23. 4 GB DDR3 1600 MHz ok
  24. BANK 0/DIMM1
  25. Empty
  26. BANK 1/DIMM1
  27. Empty
  28. Bluetooth: Good - Handoff/Airdrop2 supported
  29. Wireless: en3: 802.11 a/b/g/n
  30.  
  31. Video Information: ⓘ
  32. NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
  33. iMac 2560 x 1440
  34.  
  35. System Software: ⓘ
  36. macOS Sierra 10.12.1 (16B2555) - Time since boot: less than an hour
  37.  
  38. Disk Information: ⓘ
  39. APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)
  40. [Show SMART report]
  41. EFI (disk0s1) <not mounted> : 210 MB
  42. Macintosh HD (disk0s2) / [Startup]: 999.35 GB (399.71 GB free)
  43. Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
  44.  
  45. USB Information: ⓘ
  46. Apple Inc. FaceTime HD Camera (Built-in)
  47. Apple Inc. BRCM20702 Hub
  48. Apple Inc. Bluetooth USB Host Controller
  49.  
  50. Thunderbolt Information: ⓘ
  51. Apple Inc. thunderbolt_bus
  52.  
  53. Gatekeeper: ⓘ
  54. Mac App Store and identified developers
  55.  
  56. Kernel Extensions: ⓘ
  57. /Library/Extensions
  58. [not loaded] com.razer.common.razerhid (18.90 - SDK 10.9 - 2017-05-13) [Lookup]
  59.  
  60. /System/Library/Extensions
  61. [loaded] com.nvidia.CUDA (1.1.0 - 2017-05-13) [Lookup]
  62.  
  63. System Launch Agents: ⓘ
  64. [not loaded] 7 Apple tasks
  65. [loaded] 174 Apple tasks
  66. [running] 90 Apple tasks
  67.  
  68. System Launch Daemons: ⓘ
  69. [not loaded] 41 Apple tasks
  70. [loaded] 159 Apple tasks
  71. [running] 102 Apple tasks
  72.  
  73. Launch Agents: ⓘ
  74. [not loaded] com.adobe.AAM.Updater-1.0.plist ✔︎ (2016-10-01) [Lookup]
  75. [running] com.adobe.AdobeCreativeCloud.plist ✔︎ (2017-04-12) [Lookup]
  76. [not loaded] com.maintain.LogOut.plist ✔︎ (2016-09-23)
  77. [not loaded] com.maintain.PurgeInactiveMemory.plist ✔︎ (2016-10-19)
  78. [not loaded] com.maintain.Restart.plist ✔︎ (2016-09-23)
  79. [not loaded] com.maintain.ShutDown.plist ✔︎ (2016-09-23)
  80. [not loaded] com.maintain.Sleep.plist ✔︎ (2016-09-23)
  81. [running] com.maintain.SystemEvents.plist ✔︎ (2016-09-23)
  82. [loaded] com.nvidia.CUDASoftwareUpdate.plist ✔︎ (2017-04-07) [Lookup]
  83. [loaded] com.oracle.java.Java-Updater.plist (2017-04-23) [Lookup]
  84. [running] com.razer.rzupdater.plist (2017-04-28) [Lookup]
  85. [not loaded] com.razerzone.rzdeviceengine.plist (2017-04-28) [Lookup]
  86. [loaded] org.macosforge.xquartz.startx.plist ✔︎ (2016-05-05) [Lookup]
  87.  
  88. Launch Daemons: ⓘ
  89. [running] com.adobe.adobeupdatedaemon.plist ✔︎ (2017-04-12) [Lookup]
  90. [running] com.adobe.agsservice.plist ✔︎ (2017-03-10) [Lookup]
  91. [loaded] com.adobe.fpsaud.plist (2017-04-26) [Lookup]
  92. [running] com.cleverfiles.cfbackd.plist ✔︎ (2016-10-07) [Lookup]
  93. [not loaded] com.maintain.HideSpotlightMenuBarIcon.plist ✔︎ (2016-10-19)
  94. [loaded] com.malwarebytes.HelperTool.plist ✔︎ (2017-01-31) [Lookup]
  95. [loaded] com.nvidia.cuda.launcher.plist § (2017-04-07) [Lookup]
  96. [loaded] com.nvidia.cudad.plist ✔︎ (2017-04-07) [Lookup]
  97. [loaded] com.oracle.java.Helper-Tool.plist § (2017-03-15) [Lookup]
  98. [loaded] org.macosforge.xquartz.privileged_startx.plist ✔︎ (2016-05-05) [Lookup]
  99. [loaded] uk.co.canimaansoftware.ClamXavHelper.plist ✔︎ (2016-12-14) [Lookup]
  100. [loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist ✔︎ (2016-12-14) [Lookup]
  101.  
  102. User Launch Agents: ⓘ
  103. [not loaded] com.adobe.AAM.Updater-1.0.plist ✔︎ (2016-10-01) [Lookup]
  104. [loaded] com.google.keystone.agent.plist ✔︎ (2017-03-28) [Lookup]
  105. [loaded] com.redgiantsoftware.updater.plist ✔︎ (2017-05-13)
  106. [loaded] com.skype.skype.shareagent.plist ✔︎ (2017-05-13) [Lookup]
  107. [loaded] com.valvesoftware.steamclean.plist (2017-05-06) [Lookup]
  108. [loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist ✔︎ (2016-12-14)
  109.  
  110. User Login Items: ⓘ
  111. Steam Application
  112. (/Applications/Steam.app)
  113. SmartDaemon Application
  114. (/Library/Application Support/CleverFiles/SmartDaemon.app)
  115. iTunesHelper Application (2016-11-27)
  116. (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
  117.  
  118. Internet Plug-ins: ⓘ
  119. AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2017-04-12) [Lookup]
  120. FlashPlayer-10.6: 25.0.0.171 - SDK 10.9 (2017-05-09) [Lookup]
  121. QuickTime Plugin: 7.7.3 (2016-11-27)
  122. Flash Player: 25.0.0.171 - SDK 10.9 (2017-05-09) [Lookup]
  123. o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-10-16) [Lookup]
  124. PepperFlashPlayer: 25.0.0.171 - SDK 10.9 (2017-05-10) [Lookup]
  125. googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Lookup]
  126. JavaAppletPlugin: Java 8 Update 131 build 11 (2017-04-23) Check version
  127.  
  128. User internet Plug-ins: ⓘ
  129. NPRoblox: 1, 2, 8, 25 - SDK 10.12 (2017-03-27) [Lookup]
  130.  
  131. 3rd Party Preference Panes: ⓘ
  132. CUDA Preferences (2017-04-07) [Lookup]
  133. Flash Player (2017-04-26) [Lookup]
  134. FUSE for macOS (2016-09-05) [Lookup]
  135. Java (2017-04-23) [Lookup]
  136.  
  137. Time Machine: ⓘ
  138. Time Machine not configured!
  139.  
  140. Top Processes by CPU: ⓘ
  141. 19% com.apple.WebKit.WebContent(5)
  142. 8% WindowServer
  143. 4% kernel_task
  144. 2% com.apple.WebKit.Networking
  145. 2% fontd
  146.  
  147. Top Processes by Memory: ⓘ
  148. 1.14 GB com.apple.WebKit.WebContent(5)
  149. 789 MB kernel_task
  150. 254 MB Safari
  151. 229 MB Adobe CEF Helper(2)
  152. 180 MB Finder
  153.  
  154. Virtual Memory Information: ⓘ
  155. 3.81 GB Available RAM
  156. 1.40 GB Free RAM
  157. 4.19 GB Used RAM
  158. 2.41 GB Cached files
  159. 0 B Swap Used
  160.  
  161. Diagnostics Information: ⓘ
  162. 2017-05-13 15:37:35 Self test - passed
  163. 2017-05-13 15:26:45 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-152645_[redacted].crash
  164. com.adobe.AfterEffects - /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/MacOS/After Effects
  165. Application Specific Information:
  166. abort() called
  167. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  168. 2017-05-13 15:21:21 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-152121_[redacted].crash
  169. Application Specific Information:
  170. abort() called
  171. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  172. 2017-05-13 15:10:05 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-151005_[redacted].crash
  173. Application Specific Information:
  174. abort() called
  175. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  176. 2017-05-13 15:07:27 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-150727_[redacted].crash
  177. Application Specific Information:
  178. abort() called
  179. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  180. 2017-05-13 15:06:41 ~/Library/Logs/DiagnosticReports/RzDeviceEngine_2017-05-13-150641_[redacted].crash
  181. com.razerzone.rzdeviceengine - /Library/Application Support/Razer/RzDeviceEngine.app/Contents/MacOS/RzDeviceEngine
  182. 2017-05-13 14:13:16 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-141316_[redacted].crash
  183. Application Specific Information:
  184. abort() called
  185. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  186. 2017-05-13 14:11:57 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-141157_[redacted].crash
  187. Application Specific Information:
  188. abort() called
  189. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  190. 2017-05-13 14:11:21 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-141121_[redacted].crash
  191. Application Specific Information:
  192. abort() called
  193. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  194. 2017-05-13 14:07:03 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-140703_[redacted].crash
  195. Application Specific Information:
  196. abort() called
  197. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  198. 2017-05-13 13:55:48 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-135548_[redacted].crash
  199. Application Specific Information:
  200. abort() called
  201. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  202. 2017-05-13 13:52:44 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-135244_[redacted].crash
  203. Application Specific Information:
  204. abort() called
  205. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  206. 2017-05-13 13:45:25 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-134525_[redacted].crash
  207. Application Specific Information:
  208. abort() called
  209. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  210. 2017-05-13 13:43:17 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-134317_[redacted].crash
  211. Application Specific Information:
  212. abort() called
  213. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  214. 2017-05-13 13:43:12 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-134312_[redacted].crash
  215. Application Specific Information:
  216. abort() called
  217. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  218. 2017-05-13 13:41:10 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-134110_[redacted].crash
  219. Application Specific Information:
  220. abort() called
  221. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  222. 2017-05-13 13:29:50 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-132950_[redacted].crash
  223. Application Specific Information:
  224. abort() called
  225. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  226. 2017-05-13 13:29:22 ~/Library/Logs/DiagnosticReports/Creative Cloud_2017-05-13-132922_[redacted].crash
  227. com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
  228. Application Specific Information:
  229. objc_msgSend() selector name: resignFirstResponder
  230. 2017-05-13 13:23:09 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-132309_[redacted].crash
  231. Application Specific Information:
  232. abort() called
  233. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  234. 2017-05-13 13:18:57 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-131857_[redacted].crash
  235. Application Specific Information:
  236. abort() called
  237. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  238. 2017-05-13 13:16:18 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-131618_[redacted].crash
  239. Application Specific Information:
  240. abort() called
  241. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  242. 2017-05-13 13:14:33 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-131433_[redacted].crash
  243. Application Specific Information:
  244. abort() called
  245. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  246. 2017-05-13 13:14:31 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-131431_[redacted].crash
  247. Application Specific Information:
  248. abort() called
  249. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  250. 2017-05-13 13:14:29 ~/Library/Logs/DiagnosticReports/After Effects_2017-05-13-131429_[redacted].crash
  251. Application Specific Information:
  252. abort() called
  253. terminating with uncaught exception of type dvacore::filesupport::eof_error: dva_exception::what() error.
  254. 2017-05-13 08:23:32 ~/Library/Logs/DiagnosticReports/launcher Helper_2017-05-13-082332_[redacted].crash
  255. com.mojang.mclauncher.helper - /Applications/Minecraft.app/Contents/Frameworks/launcher Helper.app/Contents/MacOS/launcher Helper
  256. 2017-05-12 19:16:53 ~/Library/Logs/DiagnosticReports/launcher Helper_2017-05-12-191653_[redacted].crash
  257. 2017-05-12 18:30:57 ~/Library/Logs/DiagnosticReports/Activity Monitor_2017-05-12-183057_[redacted].crash
  258. com.apple.ActivityMonitor - /Applications/Utilities/Activity Monitor.app/Contents/MacOS/Activity Monitor
  259. Application Specific Information:
  260. objc_msgSend() selector name: hash
  261. 2017-05-12 18:21:16 ~/Library/Logs/DiagnosticReports/RzDeviceEngine_2017-05-12-182116_[redacted].crash
  262. 2017-05-11 17:50:56 ~/Library/Logs/DiagnosticReports/RzDeviceEngine_2017-05-11-175056_[redacted].crash
  263. 2017-05-11 07:07:28 ~/Library/Logs/DiagnosticReports/launcher_2017-05-11-070728_[redacted].crash
  264. com.mojang.intdev.minecraftlauncher - /Applications/Minecraft.app/Contents/MacOS/launcher
  265. Application Specific Information:
  266. objc_msgSend() selector name: respondsToSelector:
  267. 2017-05-10 15:56:49 /Library/Logs/DiagnosticReports/Safari_2017-05-10-155649_[redacted].hang
  268. /Applications/Safari.app/Contents/MacOS/Safari/Applications/Safari.app/Contents/MacOS/Safari/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd/System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBookSourceSync.app/Contents/MacOS/AddressBookSourceSync/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/Contents/MacOS/AdobeCRDaemon/Library/Application Suppor
  269.  
  270. Files deleted by EtreCheck: ⓘ
  271. 2017-05-12 18:18:59 - /Library/LaunchAgents/com.google.keystone.agent.plist - Unknown
  272. 2017-05-12 18:18:59 - /Library/LaunchDaemons/com.easeus.dataprotectbackup.plist - Unknown
  273. 2017-05-12 18:18:59 - /Library/LaunchDaemons/com.google.keystone.daemon.plist - Unknown
  274. 2017-05-12 18:19:13 - /Library/LaunchAgents/com.google.keystone.agent.plist - Unknown
  275. 2017-05-12 18:19:13 - /Library/LaunchDaemons/com.easeus.dataprotectbackup.plist - Unknown
  276. 2017-05-12 18:19:13 - /Library/LaunchDaemons/com.google.keystone.daemon.plist - Unknown
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