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Feb 29th, 2024
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  1. 2024-02-29 11:14:00.800: [DEBUG] RPCListener - IRNbfc7-7527 Request. Exchange=methods.ccc.gw.sharded, queue=ics.mcw.core.0, routingKey=vk.X.sessionRoute.0, correlationId=d8dbb952e4c14fd8b752, reqIdx=IRNbfc7-7527
  2. 2024-02-29 11:14:00.800: [DEBUG] McCoreListener/sessionRoute - IRNbfc7-7527 runCover {
  3. 2024-02-29 11:14:00.800: id: 'Sd3fTdDjCd7J0pHMwUKtn08p',
  4. 2024-02-29 11:14:00.800: channelId: 12937,
  5. 2024-02-29 11:14:00.800: channelType: 'vk',
  6. 2024-02-29 11:14:00.800: productId: 400128234,
  7. 2024-02-29 11:14:00.800: actionTime: 1709194440796,
  8. 2024-02-29 11:14:00.800: abonentOperId: '401142946',
  9. 2024-02-29 11:14:00.800: operatorInfo: {
  10. 2024-02-29 11:14:00.800: name: 'Смирнова Юлия',
  11. 2024-02-29 11:14:00.800: avatarUrl: 'fd8c5bcd-c1f6-378c-8a30-552803db61c8'
  12. 2024-02-29 11:14:00.800: },
  13. 2024-02-29 11:14:00.800: sendBack: {
  14. 2024-02-29 11:14:00.800: closedByMemberId: 13614704,
  15. 2024-02-29 11:14:00.800: closedByMemberAbonId: '401872606',
  16. 2024-02-29 11:14:00.800: resultId: 2,
  17. 2024-02-29 11:14:00.800: icsUserId: '146291998',
  18. 2024-02-29 11:14:00.800: appealParentId: '469d280a2902c6d95ad3f47ff8c6e49eb9fd1392f2126b6e0e55c076f223d268',
  19. 2024-02-29 11:14:00.800: appealParentDbId: 1859136152,
  20. 2024-02-29 11:14:00.800: memberParentId: 13614704,
  21. 2024-02-29 11:14:00.800: contactChannelId: 244808364,
  22. 2024-02-29 11:14:00.800: handledByMemberId: 12405040,
  23. 2024-02-29 11:14:00.800: handledByMemberAbonId: '401142946'
  24. 2024-02-29 11:14:00.800: }
  25. 2024-02-29 11:14:00.800: }
  26. 2024-02-29 11:14:00.803: [DEBUG] McCoreListener/sessionRoute - IRNbfc7-7527 Initial Session {"channelId":12937,"userId":"146291998","id":"Sd3fTdDjCd7J0pHMwUKtn08p","created":1709194411040,"actionCount":2,"bitMask":13,"rootSessionId":"Sd3fTdDjCd7J0pHMwUKtn08p","shardId":"x","proactive":false,"direction":"in","widgetId":1837,"widgetName":"Mediceya","productId":400128234,"dctIds":[],"showAppealDbId":true,"useRateQuality":false,"channelType":"vk","requestGroupId":12400483,"requestAbonentId":null,"subject":null,"authToken":"d748f24af2067f5a8dcbd891be24cd539f8963792a36f0a1f5a87242ab275f58f536fa2535e99572cad41","lifetime":345600,"__lifetime":345600,"contactChannelId":244808364,"internalId":342932217,"socNetAutoresponse":[],"userInfo":{"userId":"146291998","firstName":"Ангелина","lastName":"Петухова","nickname":"Ангелина Петухова","profileUrl":"https: //vk.com/id146291998","referer":"Многопрофильный медицинский центр Медицея"},"mangoUID":null,"messages":[{"messageId":"155970","senderType":0,"text":"Здравствуйте \nЕсть у вас госпитализация для детей ?","time":1709194411035}],"endType":0,"operatorInfo":{"name":"Орлова Анастасия","avatarUrl":"26879ba9-028c-3fd9-8b03-7e272bb2b1e4","isBot":false},"abonentOperId":"401872606","lastRoutedGroupId":12400483,"Operator4taikId":"401872606@mtalker.mangotele.com","Anonimous4talkId":"0a34bd46d5acda205f7012a0c5d054f8@anon.mtalker.mangotele.com","4talkChatId":"8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com","id4talkChat":"8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com","appealDbId":1859136152,"sendBack":{"handledByMemberId":13614704,"handledByMemberAbonId":"401872606"}}
  27. 2024-02-29 11:14:00.803: [DEBUG] Session - IRNbfc7-7527 Сохранение сессии Sd3fTdDjCd7J0pHMwUKtn08p -1 false
  28. 2024-02-29 11:14:00.803: [INFO] purgeSessions - IRNbfc7-7527 Получили 1
  29. 2024-02-29 11:14:00.804: [INFO] purgeSessions - IRNbfc7-7527 Начинаем удалять 1 [ 'Sd3fTdDjCd7J0pHMwUKtn08p' ]
  30. 2024-02-29 11:14:00.804: [WARN] Session - IRNbfc7-7527 Close session Sd3fTdDjCd7J0pHMwUKtn08p with endType: 2, channelType: vk, source: undefined, errorMessage:
  31. 2024-02-29 11:14:00.804: [DEBUG] SpeechAnalytics component - IRNbfc7-7527 Getting messages for [object Object]
  32. 2024-02-29 11:14:00.804: [DEBUG] EventSender/ForTalkService/closeChat - IRNbfc7-7527 request {
  33. 2024-02-29 11:14:00.804: id: 'Sd3fTdDjCd7J0pHMwUKtn08p',
  34. 2024-02-29 11:14:00.804: productId: 400128234,
  35. 2024-02-29 11:14:00.804: abonentOperId: '401872606',
  36. 2024-02-29 11:14:00.804: '4talkChatId': '8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com',
  37. 2024-02-29 11:14:00.804: sendBack: {
  38. 2024-02-29 11:14:00.804: closedByMemberId: 13614704,
  39. 2024-02-29 11:14:00.804: closedByMemberAbonId: '401872606',
  40. 2024-02-29 11:14:00.804: resultId: 2,
  41. 2024-02-29 11:14:00.804: icsUserId: '146291998',
  42. 2024-02-29 11:14:00.804: appealParentId: '469d280a2902c6d95ad3f47ff8c6e49eb9fd1392f2126b6e0e55c076f223d268',
  43. 2024-02-29 11:14:00.804: appealParentDbId: 1859136152,
  44. 2024-02-29 11:14:00.804: memberParentId: 13614704,
  45. 2024-02-29 11:14:00.804: contactChannelId: 244808364,
  46. 2024-02-29 11:14:00.804: handledByMemberId: 12405040,
  47. 2024-02-29 11:14:00.804: handledByMemberAbonId: '401142946'
  48. 2024-02-29 11:14:00.804: },
  49. 2024-02-29 11:14:00.804: endType: 2
  50. 2024-02-29 11:14:00.804: }
  51. 2024-02-29 11:14:00.804: [DEBUG] EventSender/ForTalkService/listMessages - IRNbfc7-7527 send {
  52. 2024-02-29 11:14:00.804: productId: 400128234,
  53. 2024-02-29 11:14:00.804: account: '8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com',
  54. 2024-02-29 11:14:00.804: user_account: '0a34bd46d5acda205f7012a0c5d054f8@anon.mtalker.mangotele.com'
  55. 2024-02-29 11:14:00.804: }
  56. 2024-02-29 11:14:00.804: [DEBUG] EventSender/CoreEvents/onSessionEnded - IRNbfc7-7527 send {
  57. 2024-02-29 11:14:00.804: id: 'Sd3fTdDjCd7J0pHMwUKtn08p',
  58. 2024-02-29 11:14:00.804: channelId: 12937,
  59. 2024-02-29 11:14:00.804: channelType: 'vk',
  60. 2024-02-29 11:14:00.804: productId: 400128234,
  61. 2024-02-29 11:14:00.804: actionCount: 2,
  62. 2024-02-29 11:14:00.804: actionTime: 1709194440804,
  63. 2024-02-29 11:14:00.804: abonentOperId: '401872606',
  64. 2024-02-29 11:14:00.804: '4talkChatId': '8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com',
  65. 2024-02-29 11:14:00.804: '4talkAgentId': null,
  66. 2024-02-29 11:14:00.804: endType: 2,
  67. 2024-02-29 11:14:00.804: shardId: 'x',
  68. 2024-02-29 11:14:00.804: sendBack: {
  69. 2024-02-29 11:14:00.804: closedByMemberId: 13614704,
  70. 2024-02-29 11:14:00.804: closedByMemberAbonId: '401872606',
  71. 2024-02-29 11:14:00.804: resultId: 2,
  72. 2024-02-29 11:14:00.804: icsUserId: '146291998',
  73. 2024-02-29 11:14:00.805: appealParentId: '469d280a2902c6d95ad3f47ff8c6e49eb9fd1392f2126b6e0e55c076f223d268',
  74. 2024-02-29 11:14:00.805: appealParentDbId: 1859136152,
  75. 2024-02-29 11:14:00.805: memberParentId: 13614704,
  76. 2024-02-29 11:14:00.805: contactChannelId: 244808364,
  77. 2024-02-29 11:14:00.805: handledByMemberId: 12405040,
  78. 2024-02-29 11:14:00.805: handledByMemberAbonId: '401142946'
  79. 2024-02-29 11:14:00.805: },
  80. 2024-02-29 11:14:00.805: didOperatorAnswer: false,
  81. 2024-02-29 11:14:00.805: contactChannelId: 244808364,
  82. 2024-02-29 11:14:00.805: internalId: 342932217
  83. 2024-02-29 11:14:00.805: }
  84. 2024-02-29 11:14:00.805: [DEBUG] RabbitClient - IRNbfc7-7527 doRpc methods.ccc.4talk, routingKey = methods.ccc.4talk.listMessages, correlationId = 27335f26-4455-43e8-a7e8-d16697cdbc2f, timeout = 10
  85. 2024-02-29 11:14:00.805: [DEBUG] RabbitClient - IRNbfc7-7527 doRpc methods.ccc.4talk, routingKey = methods.ccc.4talk.closeChat, correlationId = 4c3faf6c-23e0-402c-bbdf-91ffeefa554c, timeout = 10
  86. 2024-02-29 11:14:00.805: [DEBUG] RabbitClient - IRNbfc7-7527 Send with confirm to events.ccc.gw, routingKey: events.ccc.gw.onSessionEnded
  87. 2024-02-29 11:14:00.805: [INFO] purgeSessions - IRNbfc7-7527 Удаляем Sd3fTdDjCd7J0pHMwUKtn08p
  88. 2024-02-29 11:14:00.805: [DEBUG] EventSender/McStatEvents/onSessionClose - IRNbfc7-7527 send {
  89. 2024-02-29 11:14:00.805: widgetId: 1837,
  90. 2024-02-29 11:14:00.805: sessionId: 'Sd3fTdDjCd7J0pHMwUKtn08p',
  91. 2024-02-29 11:14:00.805: ts: 1709194440805
  92. 2024-02-29 11:14:00.805: }
  93. 2024-02-29 11:14:00.805: [DEBUG] RabbitClient - IRNbfc7-7527 Send to events.mcw.stats, routingKey: events.mcw.stats.onSessionClose
  94. 2024-02-29 11:14:00.805: [INFO] purgeSessions - IRNbfc7-7527 All data cleared out
  95. 2024-02-29 11:14:00.805: [DEBUG] Session - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu Создаем новую сессию
  96. 2024-02-29 11:14:00.806: [DEBUG] Session - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu Сохранение сессии 9XZIzle5erLanj/fCdEbBkWu 60 true
  97. 2024-02-29 11:14:00.807: [DEBUG] EventSender/McStatEvents/onSessionBegin - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu send {
  98. 2024-02-29 11:14:00.807: channelType: 'vk',
  99. 2024-02-29 11:14:00.807: targetGId: 12400483,
  100. 2024-02-29 11:14:00.807: targetAid: '401142946',
  101. 2024-02-29 11:14:00.807: userId: '146291998',
  102. 2024-02-29 11:14:00.807: userFirstName: 'Ангелина',
  103. 2024-02-29 11:14:00.807: userLastName: 'Петухова',
  104. 2024-02-29 11:14:00.807: widgetId: 1837,
  105. 2024-02-29 11:14:00.807: sessionId: '9XZIzle5erLanj/fCdEbBkWu',
  106. 2024-02-29 11:14:00.807: ts: 1709194440807
  107. 2024-02-29 11:14:00.807: }
  108. 2024-02-29 11:14:00.807: [INFO] autoresponseService.onChangeSession - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu change session from Sd3fTdDjCd7J0pHMwUKtn08p to 9XZIzle5erLanj/fCdEbBkWu
  109. 2024-02-29 11:14:00.807: [DEBUG] RabbitClient - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu Send to events.mcw.stats, routingKey: events.mcw.stats.onSessionBegin
  110. 2024-02-29 11:14:00.808: [DEBUG] changeSession - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu New Session {"channelId":12937,"userId":"146291998","created":1709194440805,"actionCount":0,"bitMask":0,"rootSessionId":"Sd3fTdDjCd7J0pHMwUKtn08p","shardId":"x","proactive":false,"direction":"in","widgetId":1837,"widgetName":"Mediceya","productId":400128234,"dctIds":[],"showAppealDbId":true,"useRateQuality":false,"channelType":"vk","requestGroupId":12400483,"requestAbonentId":"401142946","subject":null,"authToken":"d748f24af2067f5a8dcbd891be24cd539f8963792a36f0a1f5a87242ab275f58f536fa2535e99572cad41","lifetime":345600,"__lifetime":345600,"contactChannelId":244808364,"internalId":342932217,"socNetAutoresponse":[],"userInfo":{"userId":"146291998","firstName":"Ангелина","lastName":"Петухова","nickname":"Ангелина Петухова","profileUrl":"https: //vk.com/id146291998","referer":"Многопрофильный медицинский центр Медицея"},"mangoUID":null,"messages":[{"messageId":"155970","senderType":0,"text":"Здравствуйте \nЕсть у вас госпитализация для детей ?","time":1709194411035}],"endType":0,"operatorInfo":{"name":"Смирнова Юлия","avatarUrl":"fd8c5bcd-c1f6-378c-8a30-552803db61c8","isBot":false},"abonentOperId":"401142946","lastRoutedGroupId":null,"appealDbId":1859136152,"sendBack":{"closedByMemberId":13614704,"closedByMemberAbonId":"401872606","resultId":2,"icsUserId":"146291998","appealParentId":"469d280a2902c6d95ad3f47ff8c6e49eb9fd1392f2126b6e0e55c076f223d268","appealParentDbId":1859136152,"memberParentId":13614704,"contactChannelId":244808364,"handledByMemberId":12405040,"handledByMemberAbonId":"401142946"},"tr_member":"401142946","routedTo":"operator","rate":null,"prev":{"id":"Sd3fTdDjCd7J0pHMwUKtn08p","Operator4taikId":"401872606@mtalker.mangotele.com","id4talkChat":"8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com","4talkChatId":"8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com","Anonimous4talkId":"0a34bd46d5acda205f7012a0c5d054f8@anon.mtalker.mangotele.com"},"id":"9XZIzle5erLanj/fCdEbBkWu","conversionId":null}
  111. 2024-02-29 11:14:00.808: [DEBUG] McCoreListener/sessionRoute - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu Перевод на оператора сессии: 9XZIzle5erLanj/fCdEbBkWu
  112. 2024-02-29 11:14:00.808: [DEBUG] EventSender/ForTalkService/getAccountByAbonent - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu send 401142946
  113. 2024-02-29 11:14:00.808: [DEBUG] RabbitClient - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu doRpc methods.ccc.4talk, routingKey = methods.ccc.4talk.getAccountByAbonent, correlationId = f8ddb38a-02be-4e97-8b58-b31063151e52, timeout = 10
  114. 2024-02-29 11:14:00.810: [DEBUG] RabbitClient - answer for correlationId = f8ddb38a-02be-4e97-8b58-b31063151e52
  115. 2024-02-29 11:14:00.810: [DEBUG] EventSender/McStatEvents/onOperatorDefined - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu send {
  116. 2024-02-29 11:14:00.810: _session: {
  117. 2024-02-29 11:14:00.810: channelId: 12937,
  118. 2024-02-29 11:14:00.810: userId: '146291998',
  119. 2024-02-29 11:14:00.810: created: 1709194440805,
  120. 2024-02-29 11:14:00.810: actionCount: 0,
  121. 2024-02-29 11:14:00.810: bitMask: bitMask { value: 4 },
  122. 2024-02-29 11:14:00.810: rootSessionId: 'Sd3fTdDjCd7J0pHMwUKtn08p',
  123. 2024-02-29 11:14:00.810: shardId: 'x',
  124. 2024-02-29 11:14:00.810: proactive: false,
  125. 2024-02-29 11:14:00.810: direction: 'in',
  126. 2024-02-29 11:14:00.810: widgetId: 1837,
  127. 2024-02-29 11:14:00.811: widgetName: 'Mediceya',
  128. 2024-02-29 11:14:00.811: productId: 400128234,
  129. 2024-02-29 11:14:00.811: dctIds: [],
  130. 2024-02-29 11:14:00.811: showAppealDbId: true,
  131. 2024-02-29 11:14:00.811: useRateQuality: false,
  132. 2024-02-29 11:14:00.811: channelType: 'vk',
  133. 2024-02-29 11:14:00.811: requestGroupId: 12400483,
  134. 2024-02-29 11:14:00.811: requestAbonentId: '401142946',
  135. 2024-02-29 11:14:00.811: subject: null,
  136. 2024-02-29 11:14:00.811: authToken: 'd748f24af2067f5a8dcbd891be24cd539f8963792a36f0a1f5a87242ab275f58f536fa2535e99572cad41',
  137. 2024-02-29 11:14:00.811: lifetime: 345600,
  138. 2024-02-29 11:14:00.811: __lifetime: 345600,
  139. 2024-02-29 11:14:00.811: contactChannelId: 244808364,
  140. 2024-02-29 11:14:00.811: internalId: 342932217,
  141. 2024-02-29 11:14:00.811: socNetAutoresponse: [],
  142. 2024-02-29 11:14:00.811: userInfo: {
  143. 2024-02-29 11:14:00.811: userId: '146291998',
  144. 2024-02-29 11:14:00.811: firstName: 'Ангелина',
  145. 2024-02-29 11:14:00.811: lastName: 'Петухова',
  146. 2024-02-29 11:14:00.811: nickname: 'Ангелина Петухова',
  147. 2024-02-29 11:14:00.811: profileUrl: 'https: //vk.com/id146291998',
  148. 2024-02-29 11:14:00.811: referer: 'Многопрофильный медицинский центр Медицея'
  149. 2024-02-29 11:14:00.811: },
  150. 2024-02-29 11:14:00.811: mangoUID: null,
  151. 2024-02-29 11:14:00.811: messages: [ [Object] ],
  152. 2024-02-29 11:14:00.811: endType: 0,
  153. 2024-02-29 11:14:00.811: operatorInfo: {
  154. 2024-02-29 11:14:00.811: name: 'Смирнова Юлия',
  155. 2024-02-29 11:14:00.811: avatarUrl: 'fd8c5bcd-c1f6-378c-8a30-552803db61c8',
  156. 2024-02-29 11:14:00.811: isBot: false
  157. 2024-02-29 11:14:00.811: },
  158. 2024-02-29 11:14:00.811: abonentOperId: '401142946',
  159. 2024-02-29 11:14:00.811: lastRoutedGroupId: null,
  160. 2024-02-29 11:14:00.811: appealDbId: 1859136152,
  161. 2024-02-29 11:14:00.811: sendBack: {
  162. 2024-02-29 11:14:00.811: closedByMemberId: 13614704,
  163. 2024-02-29 11:14:00.811: closedByMemberAbonId: '401872606',
  164. 2024-02-29 11:14:00.811: resultId: 2,
  165. 2024-02-29 11:14:00.811: icsUserId: '146291998',
  166. 2024-02-29 11:14:00.811: appealParentId: '469d280a2902c6d95ad3f47ff8c6e49eb9fd1392f2126b6e0e55c076f223d268',
  167. 2024-02-29 11:14:00.811: appealParentDbId: 1859136152,
  168. 2024-02-29 11:14:00.811: memberParentId: 13614704,
  169. 2024-02-29 11:14:00.811: contactChannelId: 244808364,
  170. 2024-02-29 11:14:00.811: handledByMemberId: 12405040,
  171. 2024-02-29 11:14:00.811: handledByMemberAbonId: '401142946'
  172. 2024-02-29 11:14:00.811: },
  173. 2024-02-29 11:14:00.811: tr_member: '401142946',
  174. 2024-02-29 11:14:00.811: routedTo: 'operator',
  175. 2024-02-29 11:14:00.811: rate: null,
  176. 2024-02-29 11:14:00.811: prev: {
  177. 2024-02-29 11:14:00.811: id: 'Sd3fTdDjCd7J0pHMwUKtn08p',
  178. 2024-02-29 11:14:00.811: Operator4taikId: '401872606@mtalker.mangotele.com',
  179. 2024-02-29 11:14:00.811: id4talkChat: '8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com',
  180. 2024-02-29 11:14:00.811: '4talkChatId': '8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com',
  181. 2024-02-29 11:14:00.811: Anonimous4talkId: '0a34bd46d5acda205f7012a0c5d054f8@anon.mtalker.mangotele.com'
  182. 2024-02-29 11:14:00.811: },
  183. 2024-02-29 11:14:00.811: id: '9XZIzle5erLanj/fCdEbBkWu',
  184. 2024-02-29 11:14:00.811: conversionId: null,
  185. 2024-02-29 11:14:00.811: Operator4taikId: '401142946@mtalker.mangotele.com'
  186. 2024-02-29 11:14:00.811: },
  187. 2024-02-29 11:14:00.811: operatorId: '401142946',
  188. 2024-02-29 11:14:00.811: ts: 1709194440810
  189. 2024-02-29 11:14:00.811: }
  190. 2024-02-29 11:14:00.811: [DEBUG] EventSender/ForTalkService/prepareChat - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu send {
  191. 2024-02-29 11:14:00.811: id: '9XZIzle5erLanj/fCdEbBkWu',
  192. 2024-02-29 11:14:00.811: rootSessionId: 'Sd3fTdDjCd7J0pHMwUKtn08p',
  193. 2024-02-29 11:14:00.811: channelId: 12937,
  194. 2024-02-29 11:14:00.811: channelType: 'vk',
  195. 2024-02-29 11:14:00.811: productId: 400128234,
  196. 2024-02-29 11:14:00.811: widgetId: 1837,
  197. 2024-02-29 11:14:00.811: actionType: 'idle',
  198. 2024-02-29 11:14:00.811: actionCount: 0,
  199. 2024-02-29 11:14:00.811: requestAbonentId: 401142946,
  200. 2024-02-29 11:14:00.811: requestGroupId: null,
  201. 2024-02-29 11:14:00.811: info: {
  202. 2024-02-29 11:14:00.811: user: {
  203. 2024-02-29 11:14:00.811: userId: '146291998',
  204. 2024-02-29 11:14:00.811: firstName: 'Ангелина',
  205. 2024-02-29 11:14:00.811: lastName: 'Петухова',
  206. 2024-02-29 11:14:00.811: nickname: 'Ангелина Петухова',
  207. 2024-02-29 11:14:00.811: profileUrl: 'https: //vk.com/id146291998',
  208. 2024-02-29 11:14:00.811: referer: 'Многопрофильный медицинский центр Медицея'
  209. 2024-02-29 11:14:00.811: }
  210. 2024-02-29 11:14:00.811: },
  211. 2024-02-29 11:14:00.811: chatBot: false,
  212. 2024-02-29 11:14:00.811: forward: {
  213. 2024-02-29 11:14:00.811: chatid: '8e4069dc1b50b85a1139bcf0c0362b19@webchat.mtalker.mangotele.com'
  214. 2024-02-29 11:14:00.811: }
  215. 2024-02-29 11:14:00.811: }
  216. 2024-02-29 11:14:00.811: [DEBUG] RabbitClient - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu Send to events.mcw.stats, routingKey: events.mcw.stats.onOperatorDefined
  217. 2024-02-29 11:14:00.811: [DEBUG] RabbitClient - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu doRpc methods.ccc.4talk, routingKey = methods.ccc.4talk.prepareChat, correlationId = d28a0186-1f84-4bc2-bd0c-10a3c82faad6, timeout = 30
  218. 2024-02-29 11:14:01.303: [DEBUG] RabbitClient - answer for correlationId = 27335f26-4455-43e8-a7e8-d16697cdbc2f
  219. 2024-02-29 11:14:01.303: [DEBUG] EventSender/SpeechAnalytics/send-recogn-task - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu send {
  220. 2024-02-29 11:14:01.303: messages: [
  221. 2024-02-29 11:14:01.303: {
  222. 2024-02-29 11:14:01.303: time: 1709194411321,
  223. 2024-02-29 11:14:01.303: text: 'Здравствуйте \nЕсть у вас госпитализация для детей ?',
  224. 2024-02-29 11:14:01.303: abonent_id: -1
  225. 2024-02-29 11:14:01.303: },
  226. 2024-02-29 11:14:01.303: {
  227. 2024-02-29 11:14:01.303: time: 1709194436061,
  228. 2024-02-29 11:14:01.303: text: 'Добрый день!',
  229. 2024-02-29 11:14:01.303: abonent_id: '401872606'
  230. 2024-02-29 11:14:01.303: }
  231. 2024-02-29 11:14:01.303: ],
  232. 2024-02-29 11:14:01.303: product_id: 400128234,
  233. 2024-02-29 11:14:01.303: widget_id: 1837,
  234. 2024-02-29 11:14:01.303: group_id: -1,
  235. 2024-02-29 11:14:01.303: contact_channel_id: 244808364,
  236. 2024-02-29 11:14:01.303: create_time: 1709194411040,
  237. 2024-02-29 11:14:01.303: end_time: 1709194440804,
  238. 2024-02-29 11:14:01.303: conversion_id: 1859136152,
  239. 2024-02-29 11:14:01.303: root_conversion_id: 1859136152,
  240. 2024-02-29 11:14:01.303: prev_conversion_id: -1,
  241. 2024-02-29 11:14:01.303: result: 3,
  242. 2024-02-29 11:14:01.303: channel_type: 3,
  243. 2024-02-29 11:14:01.303: direction: 'in',
  244. 2024-02-29 11:14:01.303: from_abonent_id: -1,
  245. 2024-02-29 11:14:01.303: to_abonent_id: '401872606'
  246. 2024-02-29 11:14:01.303: }
  247. 2024-02-29 11:14:01.303: [DEBUG] RabbitClient - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu doRpc methods.s2t-text-gate-service.recogn-task, routingKey = send-recogn-task, correlationId = 8c6ad235-f9f8-4b33-bfce-35b982655b66, timeout = 10
  248. 2024-02-29 11:14:01.347: [DEBUG] RabbitClient - answer for correlationId = 8c6ad235-f9f8-4b33-bfce-35b982655b66
  249. 2024-02-29 11:14:01.347: [ERROR] purgeSessions - IRNbfc7-7527 SpeechAnalyticsError: Response S2T:
  250. 2024-02-29 11:14:01.347: at SpeechAnalytics.sendMessagesHistoryToS2t (/var/www/mcw/24-5-3/common/components/speechAnalytics/SpeechAnalytics.js:108:13)
  251. 2024-02-29 11:14:01.347: at runMicrotasks (<anonymous>)
  252. 2024-02-29 11:14:01.347: at processTicksAndRejections (node:internal/process/task_queues:96:5) {
  253. 2024-02-29 11:14:01.347: codes: []
  254. 2024-02-29 11:14:01.347: }
  255. 2024-02-29 11:14:01.365: [DEBUG] RabbitClient - answer for correlationId = 4c3faf6c-23e0-402c-bbdf-91ffeefa554c
  256. 2024-02-29 11:14:01.485: [DEBUG] RabbitClient - answer for correlationId = d28a0186-1f84-4bc2-bd0c-10a3c82faad6
  257. 2024-02-29 11:14:01.485: [DEBUG] EventSender/AssociationService/getLinkedContact - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu send { id: '146291998', type: 'mc_vk', product_id: 400128234 }
  258. 2024-02-29 11:14:01.485: [DEBUG] RabbitClient - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu doRpc methods.association, routingKey = methods.association.getLinkedContact, correlationId = de5af806-f7c4-43e5-beb5-4670d7961910, timeout = 10
  259. 2024-02-29 11:14:01.498: [DEBUG] RabbitClient - answer for correlationId = de5af806-f7c4-43e5-beb5-4670d7961910
  260. 2024-02-29 11:14:01.498: [DEBUG] EventSender/AssociationService/getLinkedContact - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu {
  261. 2024-02-29 11:14:01.498: result: 1000,
  262. 2024-02-29 11:14:01.498: contact: {
  263. 2024-02-29 11:14:01.498: _id: { '$oid': '65e03cb72e7a565af1174176' },
  264. 2024-02-29 11:14:01.498: contact_id: '0a34bd46d5acda205f7012a0c5d054f8@anon.mtalker.mangotele.com',
  265. 2024-02-29 11:14:01.498: contact_type: '4talk_anonimous',
  266. 2024-02-29 11:14:01.498: product_id: 400128234,
  267. 2024-02-29 11:14:01.498: created_date: 1709194423,
  268. 2024-02-29 11:14:01.498: internal_id: 342932369,
  269. 2024-02-29 11:14:01.498: group_id: 342932369,
  270. 2024-02-29 11:14:01.498: contact_channel_id: null
  271. 2024-02-29 11:14:01.498: }
  272. 2024-02-29 11:14:01.498: }
  273. 2024-02-29 11:14:01.498: [DEBUG] EventSender/ForTalkService/createChat - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu send {
  274. 2024-02-29 11:14:01.498: product_id: 400128234,
  275. 2024-02-29 11:14:01.498: chat_name: null,
  276. 2024-02-29 11:14:01.498: member_operator: '401142946@mtalker.mangotele.com',
  277. 2024-02-29 11:14:01.498: member_anonymous: '0a34bd46d5acda205f7012a0c5d054f8@anon.mtalker.mangotele.com',
  278. 2024-02-29 11:14:01.498: sesId: '9XZIzle5erLanj/fCdEbBkWu',
  279. 2024-02-29 11:14:01.498: prevSesId: 'Sd3fTdDjCd7J0pHMwUKtn08p',
  280. 2024-02-29 11:14:01.498: messages: []
  281. 2024-02-29 11:14:01.498: }
  282. 2024-02-29 11:14:01.498: [DEBUG] RabbitClient - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu doRpc methods.ccc.4talk, routingKey = methods.ccc.4talk.createChat, correlationId = 039994dc-e5f9-4424-9389-33d74d27fd1c, timeout = 30
  283. 2024-02-29 11:14:01.534: [DEBUG] RabbitClient - answer for correlationId = 039994dc-e5f9-4424-9389-33d74d27fd1c
  284. 2024-02-29 11:14:01.535: [DEBUG] EventSender/CoreEvents/onSessionDialog - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu send {
  285. 2024-02-29 11:14:01.535: id: '9XZIzle5erLanj/fCdEbBkWu',
  286. 2024-02-29 11:14:01.535: channelId: 12937,
  287. 2024-02-29 11:14:01.535: channelType: 'vk',
  288. 2024-02-29 11:14:01.535: productId: 400128234,
  289. 2024-02-29 11:14:01.535: actionCount: 0,
  290. 2024-02-29 11:14:01.535: abonentOperId: '401142946',
  291. 2024-02-29 11:14:01.535: '4talkChatId': '24f4a530012cb9e57e366c9ac66507e2@webchat.mtalker.mangotele.com',
  292. 2024-02-29 11:14:01.535: '4talkAgentId': '0a34bd46d5acda205f7012a0c5d054f8@anon.mtalker.mangotele.com',
  293. 2024-02-29 11:14:01.535: sendBack: {
  294. 2024-02-29 11:14:01.535: closedByMemberId: 13614704,
  295. 2024-02-29 11:14:01.535: closedByMemberAbonId: '401872606',
  296. 2024-02-29 11:14:01.535: resultId: 2,
  297. 2024-02-29 11:14:01.535: icsUserId: '146291998',
  298. 2024-02-29 11:14:01.535: appealParentId: '469d280a2902c6d95ad3f47ff8c6e49eb9fd1392f2126b6e0e55c076f223d268',
  299. 2024-02-29 11:14:01.535: appealParentDbId: 1859136152,
  300. 2024-02-29 11:14:01.535: memberParentId: 13614704,
  301. 2024-02-29 11:14:01.535: contactChannelId: 244808364,
  302. 2024-02-29 11:14:01.535: handledByMemberId: 12405040,
  303. 2024-02-29 11:14:01.535: handledByMemberAbonId: '401142946'
  304. 2024-02-29 11:14:01.535: },
  305. 2024-02-29 11:14:01.535: route: 'manual',
  306. 2024-02-29 11:14:01.535: info: {
  307. 2024-02-29 11:14:01.535: user: {
  308. 2024-02-29 11:14:01.535: userId: '146291998',
  309. 2024-02-29 11:14:01.535: firstName: 'Ангелина',
  310. 2024-02-29 11:14:01.535: lastName: 'Петухова',
  311. 2024-02-29 11:14:01.535: nickname: 'Ангелина Петухова',
  312. 2024-02-29 11:14:01.535: profileUrl: 'https: //vk.com/id146291998',
  313. 2024-02-29 11:14:01.535: referer: 'Многопрофильный медицинский центр Медицея'
  314. 2024-02-29 11:14:01.535: }
  315. 2024-02-29 11:14:01.535: },
  316. 2024-02-29 11:14:01.535: conversionId: null,
  317. 2024-02-29 11:14:01.535: contactChannelId: 244808364,
  318. 2024-02-29 11:14:01.535: internalId: 342932217,
  319. 2024-02-29 11:14:01.535: chatBot: undefined,
  320. 2024-02-29 11:14:01.535: actionTime: 1709194441535
  321. 2024-02-29 11:14:01.535: }
  322. 2024-02-29 11:14:01.536: [DEBUG] RabbitClient - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu doRpc events.ccc.gw, routingKey = events.ccc.gw.onSessionDialog, correlationId = bda54d29-6873-4395-a1ab-ab16700e105b, timeout = 10
  323. 2024-02-29 11:14:01.601: [DEBUG] RabbitClient - answer for correlationId = bda54d29-6873-4395-a1ab-ab16700e105b
  324. 2024-02-29 11:14:01.602: [DEBUG] EventSender/CoreEvents/onSessionDialog - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu {
  325. 2024-02-29 11:14:01.602: result: 1000,
  326. 2024-02-29 11:14:01.602: point_id: 10083957,
  327. 2024-02-29 11:14:01.602: appeal_id: '7f2f27f0da21ca407a32937f29992e5bfb1b0d3c614a1683b89dafe606460a74',
  328. 2024-02-29 11:14:01.602: appeal_db_id: 1859137413,
  329. 2024-02-29 11:14:01.602: channel_session_id: '9XZIzle5erLanj/fCdEbBkWu'
  330. 2024-02-29 11:14:01.602: }
  331. 2024-02-29 11:14:01.602: [DEBUG] EventSender/GatewayService/sendMessage - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu send {
  332. 2024-02-29 11:14:01.602: channelId: 12937,
  333. 2024-02-29 11:14:01.602: token: 'd748f24af2067f5a8dcbd891be24cd539f8963792a36f0a1f5a87242ab275f58f536fa2535e99572cad41',
  334. 2024-02-29 11:14:01.602: subject: null,
  335. 2024-02-29 11:14:01.602: userId: '146291998',
  336. 2024-02-29 11:14:01.602: message: {
  337. 2024-02-29 11:14:01.602: serverMessageId: 'b296b63a-1efb-4e9e-ba47-8b12c7c4588a',
  338. 2024-02-29 11:14:01.602: type: 'text',
  339. 2024-02-29 11:14:01.602: time: 1709194441602,
  340. 2024-02-29 11:14:01.602: payload: {
  341. 2024-02-29 11:14:01.602: body: 'Обращение изменилось на №1859137413',
  342. 2024-02-29 11:14:01.602: data: [Object],
  343. 2024-02-29 11:14:01.602: copyText: 1859137413
  344. 2024-02-29 11:14:01.602: },
  345. 2024-02-29 11:14:01.602: sender: 'mango@telecom.service'
  346. 2024-02-29 11:14:01.602: },
  347. 2024-02-29 11:14:01.602: _routingParams: { shardId: 'x', channelType: 'vk_new' }
  348. 2024-02-29 11:14:01.602: }
  349. 2024-02-29 11:14:01.602: [DEBUG] RabbitClient - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu doRpc methods.gateway.api, routingKey = vk_new.x.sendMessage, correlationId = 219f95a3-e107-4c43-9a56-3aeeea16fbd3, timeout = 10
  350. 2024-02-29 11:14:01.929: [DEBUG] RabbitClient - answer for correlationId = 219f95a3-e107-4c43-9a56-3aeeea16fbd3
  351. 2024-02-29 11:14:01.930: [DEBUG] Session - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu Сохранение сессии 9XZIzle5erLanj/fCdEbBkWu 345600 false
  352. 2024-02-29 11:14:01.931: [DEBUG] McCoreListener/sessionRoute - IRNbfc7-7527 9XZIzle5erLanj/fCdEbBkWu Resolve ok
  353. 2024-02-29 11:14:01.931: [DEBUG] RPCListener - IRNbfc7-7527 Done. Duration (ms): 1131
  354.  
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