redelivery #1

Vivek S (1/15/2022, 11:04:58 PM): Hi! My name is Vivek. Give me a few seconds to pull up your account info
Vivek S (1/15/2022, 11:05:02 PM): Hope you and your family are safe and are doing well in this tough time.
Vivek S (1/15/2022, 11:05:39 PM): If I understood correctly you have a concern regarding your order from The Ice Bar.
Me (1/15/2022, 11:05:42 PM): hey, i just ordered 4 drinks from the ice bar and got 3 completely different drinks
Me (1/15/2022, 11:05:45 PM): and a weird candy bar
Me (1/15/2022, 11:05:55 PM): this has to be someone elses order
Me (1/15/2022, 11:06:06 PM): which is pretty upsetting
Vivek S (1/15/2022, 11:06:26 PM): Just to confirm you have received a wrong order from The Ice Bar.
Me (1/15/2022, 11:06:37 PM): yes
Vivek S (1/15/2022, 11:06:45 PM): Thanks for clarifying. I will surely help you and provide you best resolution.
Vivek S (1/15/2022, 11:06:51 PM): I truly apologize for this experience. I will surely help you and provide you with the best resolution.
Me (1/15/2022, 11:07:00 PM): thank you vivek
Vivek S (1/15/2022, 11:07:21 PM): I have made a note of it and I will share this feedback to the relevant team, to make sure that this will not repeat again in future.
Me (1/15/2022, 11:07:37 PM): may i get a reorder?
Vivek S (1/15/2022, 11:07:53 PM): With this issue I can provide you an amount of $25.77 you can take this amount either in DoorDash credits or refund back to the card
Vivek S (1/15/2022, 11:08:00 PM): Refund will be credited in your account within 5-7 business days and DoorDash credits will be credited immediately in your DoorDash account.
Vivek S (1/15/2022, 11:08:08 PM): If you'd prefer a redelivery instead, then please let me know.
Me (1/15/2022, 11:08:09 PM): i really wanted to try those drinks
Me (1/15/2022, 11:08:10 PM): yes
Me (1/15/2022, 11:08:13 PM): redelivery please
Vivek S (1/15/2022, 11:08:23 PM): I can do that for you, please give me a moment to place the order.
Me (1/15/2022, 11:08:27 PM): thanks vivek
Vivek S (1/15/2022, 11:09:03 PM): Thanks for your patience! To confirm, I was able to successfully process a redelivery for your incorrect item(s).
Vivek S (1/15/2022, 11:09:09 PM): You can track the status of your redelivery in the DoorDash app, please close and reopen your app and then tap "orders" and select the active order. I apologize that your order had some issues, I know how frustrating that can be but I'm glad I was able to help.
Me (1/15/2022, 11:09:19 PM): thank you