Hello Janos,

You have reached our contracted commercial business support.
I apologize for the inconvenience. In order to obtain support for the ARRIS product in your home, please go to www.arris.com/selfhelp for 24x7 access to product documentation such as user guides, to view Frequently Asked Questions, and to get answers to your questions from consumers like you!

Free phone and chat support are also available for the duration of your warranty. Your product’s warranty will be verified prior to obtaining support. To check your product’s warranty status please go to https://arris.my.salesforce-sites.com/consumers/ConsumerWarranty