DEBADITYA CHATTERJEE: Hello I’m DEBADITYA CHATTERJEE, thank you for chatting with BT. I’m reading your enquiry, please give me a few moments I’ll be back soon.
I may need to ask you for some further details, if you would like to use this time to grab the BT account number, the account holders full name, address and postcode that would be really helpful.
Ray: i'm contacting on behalf of the account holder, -removed-
Ray: -removed-
Ray: -removed-
DEBADITYA CHATTERJEE: Ray i can understand that a constant broadband fault is really a problem do not worry I will check and get back to you
Ray: okay
DEBADITYA CHATTERJEE: As the order is open hence connecting you to the order team
DEBADITYA CHATTERJEE has disconnected.
Manisha: Hello I’m Manisha, thank you for chatting with BT. I’m reading your enquiry, please give me a few moments I’ll be back soon.
I may need to ask you for some further details, if you would like to use this time to grab the BT account number, the account holders full name, address and postcode that would be really helpful.
Manisha: Hi Ray.
Ray: yup
Ray: i'm contacting on behalf of the account holder, -removed-
Ray: -removed-
Ray: -removed-
Manisha: Thanks for sharing the details.
Manisha: Please allow me few moments as I am reading your concern and will help you to sort this for you.
Manisha: Ray as I have seen on your account that the order is complete so I need to connect you to our order management team so that they can sort this for you right away.
Ray: what do you mean?
Manisha: Will that be okay if I call you now?
Ray: the order isn't complete, i'm still having issues
Ray: no i am unable to take calls right now
Manisha: No issues Ray let me connect you to the technical team so that they can sort this out for you over chat.
Manisha has disconnected.
Abhishek Nayyar: Hello I’m Abhishek Nayyar, thank you for chatting with BT. I’m reading your enquiry, please give me a few moments I’ll be back soon.
I may need to ask you for some further details, if you would like to use this time to grab the BT account number, the account holders full name, address and postcode that would be really helpful.
Ray: i'm contacting on behalf of the account holder, -removed-
Ray: -removed-
Ray: -removed-
Abhishek Nayyar has disconnected.
Mansi: Hello I’m Mansi, thank you for chatting with BT. I’m reading your enquiry, please give me a few moments I’ll be back soon.
I may need to ask you for some further details, if you would like to use this time to grab the BT account number, the account holders full name, address and postcode that would be really helpful.
Ray: lol
Ray: i've been redirected to like 5 people
Ray: this is ridiculous
Ray: can you please escalate this to someone higher up?
Mansi: Hi Ray I am here to help you, Sure, I'll get this checked for you. I need to go through your account first
Mansi: I am really sorry that your chat has been transferred to different people in different department.
Mansi: Sure, I am raising complaint on your behalf. Let me go through the conversation so that I can identify whats going on.
Mansi: Please bear with me for 3-4 mins.
Mansi: Ray, I can see order is for engineer visit. May I know engineer visit has been done?
Mansi: Are you there?
Ray: yes
Ray: he did visit
Ray: but he reported no issues
Ray: so i'm back to square one
Ray: internet is still disconnecting frequently
Mansi: Are you facing any landline issues?
Ray: no
Mansi: Let me speak to repairs team about it that why they have transferred your chat because I am finding your order is for engineer visit which is booked by fault team.
Mansi: Let me speak to them.
Mansi: Ray, This is the issue which can be resolved by our fault team . Please dont worry I have spoken to the team about this they will handle your case.
Mansi: *******PLEASE DONT SEND THIS CHAT TO ORDERS IT CAN ONLY BE RESOLVED BY FAUL TEAM****
Mansi has disconnected.
Mohd Azam: Hello I’m Mohd Azam, thank you for chatting with BT. I’m reading your enquiry, please give me a few moments I’ll be back soon.
I may need to ask you for some further details, if you would like to use this time to grab the BT account number, the account holders full name, address and postcode that would be really helpful.
Ray: lol