Welcome alfredo arciniega!,

Your new account has been created!

This is your Welcome (account activation) email containing all of the required login and account information in order for you to manage your hosting account with us.



ACCOUNT INFORMATION:


Plan:	Business PJVM (Tomcat) 64MB G33

Domain:	visualcaos.com



SITE CONTROL PANEL (cPanel) LOGIN INFORMATION:


https://mocha6006.mochahost.com:2083/

Username:	alfreak8

Password:	issues33

Important: if you have a firewall on your computer/network please allow outside connections to internet port 2083, 2095, 2096. Blocking the connection to these ports - will prevent you from accessing our web based site control panel and webmail. For more information please refer to your firewall documentation or contact your system/network administrator.

If you receive a certificate (ssl) error when trying to access our site control pane or webmaill - please ignore this error which is caused due to the ssl certificated being issued for the server itself which has a different hostname than your domain name.


DOMAIN NAME SETUP & ACTIVATION:

If you already have a domain name purchased from ANOTHER company, before you can start using your existing domain name with your new hosting account purchased from US you need to complete this important step.

Please, contact your current domain registrar (this might be your old hosting provider), and request that they update your domain name DNS servers, with the 2 DNS servers outlined below:


ns1000.mochahost.com

ns2000.mochahost.com

We also include for your convenience online step-by-step tutorials on how you can change your DNS servers yourself, with some of the most popular DNS registrars, please check:

http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=view&parentcategoryid=82&pcid=74&nav=0,74

NOTE: It may take 24-72 hours after you update your domain name at your current registrar before it starts to resolve to us.You might be able to expedite this process, by following the instructions in this article on how to Flush your DNS cache.



 DOMAIN TRANSFER STATUS:

If you are transferring a domain registration to us, to check the status of your transfer please use the following link:http://www.mochahost.com/status

To start using your domain name IMMEDIATELY while waiting for its transfer, please check this article:

http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=674&nav=0,48

For more info on potential POST transfer problems please check the following article:

http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=216



 ALTERNATIVE ACCESS TO YOUR SITE:

Website access: alternative way to access your site (while waiting for your domain activation/transfer) ishttp://visualcaos.com.mocha6006.mochahost.com

For more information how to use our site control panel please, refer to our online step-by-step Flash Tutorials at:http://www.mochahost.com/tutorials



 IMPORTANT: DATABASE CONNECTION / DATABASE HOSTNAME:

Please, note that for optimum performance we use seperate remote MySQL database servers,  and therefore your default database hostname is NOT "localhost".

To find the exact database hostname you need to use, please navigate to your cPanel control panel -> Database section -> Click on "MySQL Databases".

The exact server name you need to use will be available towards the middle of the screen under "Remote MySQL Host".  Please, use this hostname for your applications and anywhere you are prompted to provide database hostname.



 FTP LOGIN INFORMATION:


FTP Hostname:	198.38.82.158

Username:	alfreak8

Password:	issues33


 IMPORTANT:

Your FTP remote folder/host directory for uploading your SITE files is: "public_html" (NEVER delete this folder). For more information on how you can use FTP to upload your site files please, refer to our step-by-step online Flash Tutorials which cover most of the popular FTP clients at http://www.mochahost.com/tutorials. We encourage you to also check our knowledge base area at http://www.mochahost.com/faq



 IDENTITY PROTECTION:

Beware: Did you know that when you own a domain name - your identity might be at risk? To learn how you can protect your identity, please
check http://www.mochahost.com/protection



SHARED JSP/TOMCAT ACTIVATION (Business & Mocha accounts only):

If you need JSP/Tomcat for your site, you can enable shared Tomcat support directly from your cPanel control panel - link "Shared Tomcat" under the Preferences section.


 EMAIL SETUP, WEBMAIL, ANTI VIRUS/SPAM:

To setup your email accounts please login to your Site Control Panel (cPanel) and go to the Mail section - for complete step-by-step instructions please refer to our online tutorials at http://www.mochahost.com//Flash/cpanel_x3/cpanel_x3_pop.htm andhttp://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=424

If you are using POP/IMAP client such as Outlook or Outlook Express your incoming and outgoing mail server is:mail.visualcaos.com - we also recommend that you check with your local Internet provider if they allow connections to 3rd party mail servers on port 25 (which is used for your outgoing mail). If you are ISP is blocking outgoing SMTP port 25, you can use alternative port 2525 which is set to accept mail connections on all of our servers.

You can access your web mail from:

http://webmail.visualcaos.com/ - please note that if you are waiting for a domain transfer to complete this feature will NOTwork unless the domain is fully transferred.

Anti virus/spam protection is included for all incoming/outgoing emails however in order to acheive better results and for better protection we recommend that you install an anti virus/spam software on your local computer. We recommend that you check with your local Internet provider for available software protection for your computer, nowdays most of the Internet providers offer free anti spam/virus software packages.

 SELECTING STRONG PASSWORDS FOR YOUR ACCOUNT:

Please, review the following article before creating any email, FTP, etc - passwords for any of your accounts hosted with us:

http://blog.mochahost.com/selecting-good-password/

HUMAN VERIFICATION (EXTRA SECURITY LAYER):

Human Verification is an additional layer of security for your WordPress/Joomla administration interface (enabled by default), which can help you with preventing brute force attacks, and other people taking over your administrator panel! For more information, and how to manage it please, review:

http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=666

BILLING SYSTEM ACCESS:


https://www.mochasupport.com/sys/

Username:	[email protected]

Password:	OPAqk8AM

NOTE: All billing related questions (upgrades, refunds, etc) are processed by our billing department which is available at[email protected] or via http://mochahost.com/support.php. Standard business hours for our billing department are Sunday-Monday, 6:00am-9:00pm UTC. Our livechat team can also provide you with 24/7 billing assistance for most issues.



 DEFAULT PLACE HOLDER (index.html) & FILE NAMES:

The default place holder file for your account is called index.html and is located under the folder: public_html/index.html(which you can access either through FTP or our web File Manager).

If you do not delete this file or do not replace it with your own index.html file - the default place holder file will be displayed instead of your web site's home page.

Please, note our servers use case sensitive file names. For example if you have a hyperlink to a page called "Products.html" your filename for this page needs to be called "Products.html" NOT "products.html", this is valid for all files including your image files.


 WordPress optimized by Mocha (Business & Mocha clients):

We recommend that if you use WordPress Blog or plan on installing one, to use our Optimized WordPress package, which contains many performane, and security benefits. The package is available under the Softaculous App Installer section of your cPanel control panel.
 JOIN OUR AFFILIATE PROGRAM - EARN UP TO $2,500 PER SALE!

MochaHost's affiliate program is FREE to join and easy to setup! Affiliate programs are common throughout the Internet and offer web site owners a means of profiting from their web sites. With MochaHost's Affiliate and referral program earn 50% of each sale.

For more information and to receive a $10 credit, please go to http://www.mochahost.com/affiliate
 FREE PROMOTION CREDITS FROM GOOGLE ADWORDS:
To receive your free Google AdWords credits please visit: http://www.mochahost.com/google_adwords.php

 SEARCH ENGINE OPTIMIZATION (SEO):

Free Search Engine Optimization (SEO) and Search Engine Submission Tools? Click here for more info

 FREE NEWSLETTER/EMAIL MARKETING APP:

Send up to 12000 emails per month to up to 2000 subscribers absolutely free. Enjoy a simple easy to use drag-and-drop platform with access to predesigned templates, subscription forms and others great features. Offer valid for Business and Mocha shared plans. Click here for more information and subscribe for a FREE account.

 SOCIAL BUNDLE PACKAGE:

We have created an exquisite collection of offers ($500 value) that can greatly help you achieve better SEO ranking and improved visitors experience. Click here for more information and choose the perfect tools for your site.

 FREE MERCHANT AND GATEWAY ACCOUNT (U.S. CLIENTS ONLY):

If your business or organization needs to accept Visa, MasterCard, American Express and Discover to increase your sales please visit http://www.mochahsot.com/merchant.php for more information on how to obtain a free Merchant and Gateway account (through Authorize.net)

 TELL THE WORLD THAT YOU ARE GREEN!

We take pride in our 100% Green servers. We consider the Green approach no longer just a matter of choice but a necessity in order to protect the the World we live in. If you support our Green efforts, please feel free to label your website as an environmentally responsible with our selection of banners at http://www.mochahost.com/you_are_green.php
 BACKUP:

You can use our Cpanel control panel to backup and restore your site files and entire account.

You can also use the phpMyAdmin tool to export/import your MySQL databases.

Note: We strongly suggest that you backup your files and account data regularly to avoid data lost in event of server failure or system corruption. We can not guarantee that we will be able to recover your account in case of data corruption or system failure.

 ACCEPTABLE USER POLICY:

All accounts hosted with MochaHost are subject to our Terms & Conditions / Acceptable User Policy located at:

http://www.mochahost.com/tc.php




 GETTING STARTED:

Please, check the following resources for more information on how to setup your site, email accounts and perform all site and account related tasks

1. Step-by-step Interactive Online Tutorials please visit: http://www.mochahost.com/tutorials

2. Selecting strong passwords for your account: http://blog.mochahost.com/selecting-good-password/

3. Knowledge base area with a keyword search please visit: http://www.mochahost/faq

4. For additional assistance please visit: http://www.mochahost.com/support

5. To check the status of your domain transfer request please visit: http://www.mochahost.com/status

6. For definitions of IT related words please visit: http://whatis.techtarget.com


Please contact us if you have any questions about your account.

Thank you,
MochaHost Support Team