Advertisement
Guest User

Untitled

a guest
Mar 30th, 2018
912
0
Never
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 65.06 KB | None | 0 0
  1. {
  2. "tickets": [
  3. 70,
  4. 33,
  5. 11,
  6. 78,
  7. 6,
  8. 77,
  9. 76,
  10. 14,
  11. 8,
  12. 13,
  13. 17,
  14. 67
  15. ],
  16. "tickets_count": 12,
  17. "assets": {
  18. "Ticket": {
  19. "6": {
  20. "id": 6,
  21. "group_id": 4,
  22. "priority_id": 2,
  23. "state_id": 4,
  24. "organization_id": null,
  25. "number": "55006",
  26. "title": "Cassava question - 16138699141",
  27. "owner_id": 3,
  28. "customer_id": 7,
  29. "note": null,
  30. "first_response_at": null,
  31. "first_response_escalation_at": null,
  32. "first_response_in_min": null,
  33. "first_response_diff_in_min": null,
  34. "close_at": "2018-02-19T21:09:09.644Z",
  35. "close_escalation_at": null,
  36. "close_in_min": null,
  37. "close_diff_in_min": null,
  38. "update_escalation_at": null,
  39. "update_in_min": null,
  40. "update_diff_in_min": null,
  41. "last_contact_at": "2018-02-19T11:47:41.869Z",
  42. "last_contact_agent_at": null,
  43. "last_contact_customer_at": "2018-02-19T11:47:41.869Z",
  44. "last_owner_update_at": null,
  45. "create_article_type_id": 5,
  46. "create_article_sender_id": 2,
  47. "article_count": 1,
  48. "escalation_at": null,
  49. "pending_time": null,
  50. "type": null,
  51. "time_unit": null,
  52. "preferences": {},
  53. "updated_by_id": 3,
  54. "created_by_id": 3,
  55. "created_at": "2018-02-19T11:47:41.275Z",
  56. "updated_at": "2018-03-23T18:22:15.199Z",
  57. "article_ids": [
  58. 9
  59. ],
  60. "ticket_time_accounting_ids": []
  61. },
  62. "8": {
  63. "id": 8,
  64. "group_id": 1,
  65. "priority_id": 3,
  66. "state_id": 4,
  67. "organization_id": null,
  68. "number": "55008",
  69. "title": "answer:How do I get my cassava cuttings from someone really smart? I wonder if this is too long of a title?",
  70. "owner_id": 3,
  71. "customer_id": 9,
  72. "note": null,
  73. "first_response_at": "2018-02-19T22:29:20.002Z",
  74. "first_response_escalation_at": null,
  75. "first_response_in_min": null,
  76. "first_response_diff_in_min": null,
  77. "close_at": "2018-02-19T22:34:07.684Z",
  78. "close_escalation_at": null,
  79. "close_in_min": null,
  80. "close_diff_in_min": null,
  81. "update_escalation_at": null,
  82. "update_in_min": null,
  83. "update_diff_in_min": null,
  84. "last_contact_at": "2018-03-23T18:10:28.701Z",
  85. "last_contact_agent_at": "2018-03-23T18:10:28.701Z",
  86. "last_contact_customer_at": "2018-02-19T22:32:56.652Z",
  87. "last_owner_update_at": "2018-03-23T18:10:28.744Z",
  88. "create_article_type_id": 12,
  89. "create_article_sender_id": 2,
  90. "article_count": 13,
  91. "escalation_at": null,
  92. "pending_time": null,
  93. "type": null,
  94. "time_unit": null,
  95. "preferences": {
  96. "channel_id": 4,
  97. "telegram": {
  98. "bid": "531773187",
  99. "chat_id": 33917366
  100. }
  101. },
  102. "updated_by_id": 3,
  103. "created_by_id": 9,
  104. "created_at": "2018-02-19T22:28:18.194Z",
  105. "updated_at": "2018-03-23T18:10:28.726Z",
  106. "article_ids": [
  107. 12,
  108. 13,
  109. 14,
  110. 15,
  111. 16,
  112. 17,
  113. 18,
  114. 20,
  115. 19,
  116. 21,
  117. 22,
  118. 122,
  119. 128
  120. ],
  121. "ticket_time_accounting_ids": []
  122. },
  123. "11": {
  124. "id": 11,
  125. "group_id": 2,
  126. "priority_id": 2,
  127. "state_id": 4,
  128. "organization_id": 4,
  129. "number": "55011",
  130. "title": "help my sandy soil",
  131. "owner_id": 28,
  132. "customer_id": 13,
  133. "note": null,
  134. "first_response_at": null,
  135. "first_response_escalation_at": null,
  136. "first_response_in_min": null,
  137. "first_response_diff_in_min": null,
  138. "close_at": "2018-02-20T16:40:13.328Z",
  139. "close_escalation_at": null,
  140. "close_in_min": null,
  141. "close_diff_in_min": null,
  142. "update_escalation_at": null,
  143. "update_in_min": null,
  144. "update_diff_in_min": null,
  145. "last_contact_at": "2018-02-20T16:39:32.423Z",
  146. "last_contact_agent_at": null,
  147. "last_contact_customer_at": "2018-02-20T16:39:32.423Z",
  148. "last_owner_update_at": null,
  149. "create_article_type_id": 5,
  150. "create_article_sender_id": 2,
  151. "article_count": 9,
  152. "escalation_at": null,
  153. "pending_time": null,
  154. "type": null,
  155. "time_unit": null,
  156. "preferences": {},
  157. "updated_by_id": 28,
  158. "created_by_id": 3,
  159. "created_at": "2018-02-20T16:39:32.329Z",
  160. "updated_at": "2018-03-28T02:55:36.023Z",
  161. "article_ids": [
  162. 148,
  163. 147,
  164. 146,
  165. 145,
  166. 141,
  167. 136,
  168. 135,
  169. 116,
  170. 26
  171. ],
  172. "ticket_time_accounting_ids": []
  173. },
  174. "13": {
  175. "id": 13,
  176. "group_id": 1,
  177. "priority_id": 2,
  178. "state_id": 4,
  179. "organization_id": null,
  180. "number": "55013",
  181. "title": "Answered:agag",
  182. "owner_id": 3,
  183. "customer_id": 3,
  184. "note": null,
  185. "first_response_at": null,
  186. "first_response_escalation_at": null,
  187. "first_response_in_min": null,
  188. "first_response_diff_in_min": null,
  189. "close_at": "2018-03-19T15:06:57.763Z",
  190. "close_escalation_at": null,
  191. "close_in_min": null,
  192. "close_diff_in_min": null,
  193. "update_escalation_at": null,
  194. "update_in_min": null,
  195. "update_diff_in_min": null,
  196. "last_contact_at": "2018-02-26T16:17:20.452Z",
  197. "last_contact_agent_at": null,
  198. "last_contact_customer_at": "2018-02-26T16:17:20.452Z",
  199. "last_owner_update_at": "2018-03-23T18:07:48.605Z",
  200. "create_article_type_id": 5,
  201. "create_article_sender_id": 2,
  202. "article_count": 2,
  203. "escalation_at": null,
  204. "pending_time": null,
  205. "type": null,
  206. "time_unit": null,
  207. "preferences": {},
  208. "updated_by_id": 3,
  209. "created_by_id": 3,
  210. "created_at": "2018-02-26T16:17:20.406Z",
  211. "updated_at": "2018-03-23T18:07:48.591Z",
  212. "article_ids": [
  213. 35,
  214. 32,
  215. 31
  216. ],
  217. "ticket_time_accounting_ids": []
  218. },
  219. "14": {
  220. "id": 14,
  221. "group_id": 2,
  222. "priority_id": 2,
  223. "state_id": 2,
  224. "organization_id": null,
  225. "number": "55014",
  226. "title": "ffff",
  227. "owner_id": 6,
  228. "customer_id": 9,
  229. "note": null,
  230. "first_response_at": null,
  231. "first_response_escalation_at": null,
  232. "first_response_in_min": null,
  233. "first_response_diff_in_min": null,
  234. "close_at": null,
  235. "close_escalation_at": null,
  236. "close_in_min": null,
  237. "close_diff_in_min": null,
  238. "update_escalation_at": null,
  239. "update_in_min": null,
  240. "update_diff_in_min": null,
  241. "last_contact_at": "2018-02-26T16:17:36.670Z",
  242. "last_contact_agent_at": null,
  243. "last_contact_customer_at": "2018-02-26T16:17:36.670Z",
  244. "last_owner_update_at": null,
  245. "create_article_type_id": 5,
  246. "create_article_sender_id": 2,
  247. "article_count": 7,
  248. "escalation_at": null,
  249. "pending_time": null,
  250. "type": null,
  251. "time_unit": null,
  252. "preferences": {},
  253. "updated_by_id": 9,
  254. "created_by_id": 3,
  255. "created_at": "2018-02-26T16:17:36.628Z",
  256. "updated_at": "2018-03-23T18:10:44.995Z",
  257. "article_ids": [
  258. 129,
  259. 127,
  260. 126,
  261. 125,
  262. 121,
  263. 37,
  264. 33
  265. ],
  266. "ticket_time_accounting_ids": []
  267. },
  268. "17": {
  269. "id": 17,
  270. "group_id": 1,
  271. "priority_id": 2,
  272. "state_id": 4,
  273. "organization_id": null,
  274. "number": "55017",
  275. "title": "hi - here is your cassava answer",
  276. "owner_id": 1,
  277. "customer_id": 9,
  278. "note": null,
  279. "first_response_at": null,
  280. "first_response_escalation_at": null,
  281. "first_response_in_min": null,
  282. "first_response_diff_in_min": null,
  283. "close_at": "2018-03-23T18:07:15.012Z",
  284. "close_escalation_at": null,
  285. "close_in_min": null,
  286. "close_diff_in_min": null,
  287. "update_escalation_at": null,
  288. "update_in_min": null,
  289. "update_diff_in_min": null,
  290. "last_contact_at": "2018-02-26T16:59:02.253Z",
  291. "last_contact_agent_at": null,
  292. "last_contact_customer_at": "2018-02-26T16:59:02.253Z",
  293. "last_owner_update_at": null,
  294. "create_article_type_id": 5,
  295. "create_article_sender_id": 2,
  296. "article_count": 2,
  297. "escalation_at": null,
  298. "pending_time": null,
  299. "type": null,
  300. "time_unit": null,
  301. "preferences": {},
  302. "updated_by_id": 3,
  303. "created_by_id": 3,
  304. "created_at": "2018-02-26T16:59:02.195Z",
  305. "updated_at": "2018-03-23T18:07:15.007Z",
  306. "article_ids": [
  307. 123,
  308. 46
  309. ],
  310. "ticket_time_accounting_ids": []
  311. },
  312. "33": {
  313. "id": 33,
  314. "group_id": 2,
  315. "priority_id": 2,
  316. "state_id": 4,
  317. "organization_id": null,
  318. "number": "55031",
  319. "title": "New Question:Electronically yours",
  320. "owner_id": 28,
  321. "customer_id": 23,
  322. "note": null,
  323. "first_response_at": null,
  324. "first_response_escalation_at": null,
  325. "first_response_in_min": null,
  326. "first_response_diff_in_min": null,
  327. "close_at": "2018-03-28T03:34:42.868Z",
  328. "close_escalation_at": null,
  329. "close_in_min": null,
  330. "close_diff_in_min": null,
  331. "update_escalation_at": null,
  332. "update_in_min": null,
  333. "update_diff_in_min": null,
  334. "last_contact_at": null,
  335. "last_contact_agent_at": null,
  336. "last_contact_customer_at": null,
  337. "last_owner_update_at": null,
  338. "create_article_type_id": 10,
  339. "create_article_sender_id": 1,
  340. "article_count": 9,
  341. "escalation_at": null,
  342. "pending_time": null,
  343. "type": null,
  344. "time_unit": null,
  345. "preferences": {},
  346. "updated_by_id": 28,
  347. "created_by_id": 11,
  348. "created_at": "2018-03-06T21:23:10.462Z",
  349. "updated_at": "2018-03-28T03:34:42.860Z",
  350. "article_ids": [
  351. 144,
  352. 143,
  353. 142,
  354. 140,
  355. 139,
  356. 138,
  357. 137,
  358. 134,
  359. 61
  360. ],
  361. "ticket_time_accounting_ids": []
  362. },
  363. "67": {
  364. "id": 67,
  365. "group_id": 3,
  366. "priority_id": 2,
  367. "state_id": 4,
  368. "organization_id": null,
  369. "number": "55065",
  370. "title": "[viamoOpenEndedAudio]",
  371. "owner_id": 1,
  372. "customer_id": 23,
  373. "note": null,
  374. "first_response_at": null,
  375. "first_response_escalation_at": null,
  376. "first_response_in_min": null,
  377. "first_response_diff_in_min": null,
  378. "close_at": "2018-03-21T21:11:56.299Z",
  379. "close_escalation_at": null,
  380. "close_in_min": null,
  381. "close_diff_in_min": null,
  382. "update_escalation_at": null,
  383. "update_in_min": null,
  384. "update_diff_in_min": null,
  385. "last_contact_at": null,
  386. "last_contact_agent_at": null,
  387. "last_contact_customer_at": null,
  388. "last_owner_update_at": null,
  389. "create_article_type_id": 10,
  390. "create_article_sender_id": 1,
  391. "article_count": 2,
  392. "escalation_at": null,
  393. "pending_time": null,
  394. "type": null,
  395. "time_unit": null,
  396. "preferences": {},
  397. "updated_by_id": 3,
  398. "created_by_id": 11,
  399. "created_at": "2018-03-09T20:04:51.490Z",
  400. "updated_at": "2018-03-21T21:11:56.316Z",
  401. "article_ids": [
  402. 110,
  403. 109
  404. ],
  405. "ticket_time_accounting_ids": []
  406. },
  407. "70": {
  408. "id": 70,
  409. "group_id": 2,
  410. "priority_id": 2,
  411. "state_id": 4,
  412. "organization_id": null,
  413. "number": "55068",
  414. "title": "Question: What makes root beer?",
  415. "owner_id": 28,
  416. "customer_id": 8,
  417. "note": null,
  418. "first_response_at": null,
  419. "first_response_escalation_at": null,
  420. "first_response_in_min": null,
  421. "first_response_diff_in_min": null,
  422. "close_at": "2018-03-12T15:22:39.816Z",
  423. "close_escalation_at": null,
  424. "close_in_min": null,
  425. "close_diff_in_min": null,
  426. "update_escalation_at": null,
  427. "update_in_min": null,
  428. "update_diff_in_min": null,
  429. "last_contact_at": "2018-03-12T15:09:10.232Z",
  430. "last_contact_agent_at": null,
  431. "last_contact_customer_at": "2018-03-12T15:09:10.232Z",
  432. "last_owner_update_at": null,
  433. "create_article_type_id": 5,
  434. "create_article_sender_id": 2,
  435. "article_count": 2,
  436. "escalation_at": null,
  437. "pending_time": null,
  438. "type": null,
  439. "time_unit": null,
  440. "preferences": {},
  441. "updated_by_id": 28,
  442. "created_by_id": 3,
  443. "created_at": "2018-03-12T15:09:10.162Z",
  444. "updated_at": "2018-03-29T13:20:57.613Z",
  445. "article_ids": [
  446. 150,
  447. 113
  448. ],
  449. "ticket_time_accounting_ids": []
  450. },
  451. "76": {
  452. "id": 76,
  453. "group_id": 4,
  454. "priority_id": 2,
  455. "state_id": 4,
  456. "organization_id": null,
  457. "number": "55074",
  458. "title": "dooont close me down",
  459. "owner_id": 1,
  460. "customer_id": 9,
  461. "note": null,
  462. "first_response_at": null,
  463. "first_response_escalation_at": null,
  464. "first_response_in_min": null,
  465. "first_response_diff_in_min": null,
  466. "close_at": "2018-03-23T18:17:00.068Z",
  467. "close_escalation_at": null,
  468. "close_in_min": null,
  469. "close_diff_in_min": null,
  470. "update_escalation_at": null,
  471. "update_in_min": null,
  472. "update_diff_in_min": null,
  473. "last_contact_at": "2018-03-23T18:14:16.206Z",
  474. "last_contact_agent_at": null,
  475. "last_contact_customer_at": "2018-03-23T18:14:16.206Z",
  476. "last_owner_update_at": null,
  477. "create_article_type_id": 12,
  478. "create_article_sender_id": 2,
  479. "article_count": 1,
  480. "escalation_at": null,
  481. "pending_time": null,
  482. "type": null,
  483. "time_unit": null,
  484. "preferences": {
  485. "channel_id": 4,
  486. "telegram": {
  487. "bid": "531773187",
  488. "chat_id": 33917366
  489. }
  490. },
  491. "updated_by_id": 3,
  492. "created_by_id": 9,
  493. "created_at": "2018-03-23T18:14:16.176Z",
  494. "updated_at": "2018-03-23T18:17:00.065Z",
  495. "article_ids": [
  496. 130
  497. ],
  498. "ticket_time_accounting_ids": []
  499. },
  500. "77": {
  501. "id": 77,
  502. "group_id": 4,
  503. "priority_id": 2,
  504. "state_id": 4,
  505. "organization_id": null,
  506. "number": "55075",
  507. "title": "Hey guys - can you tell me how old I am?",
  508. "owner_id": 3,
  509. "customer_id": 9,
  510. "note": null,
  511. "first_response_at": null,
  512. "first_response_escalation_at": null,
  513. "first_response_in_min": null,
  514. "first_response_diff_in_min": null,
  515. "close_at": "2018-03-23T18:18:01.840Z",
  516. "close_escalation_at": null,
  517. "close_in_min": null,
  518. "close_diff_in_min": null,
  519. "update_escalation_at": null,
  520. "update_in_min": null,
  521. "update_diff_in_min": null,
  522. "last_contact_at": "2018-03-23T18:17:12.723Z",
  523. "last_contact_agent_at": null,
  524. "last_contact_customer_at": "2018-03-23T18:17:12.723Z",
  525. "last_owner_update_at": null,
  526. "create_article_type_id": 12,
  527. "create_article_sender_id": 2,
  528. "article_count": 1,
  529. "escalation_at": null,
  530. "pending_time": null,
  531. "type": null,
  532. "time_unit": null,
  533. "preferences": {
  534. "channel_id": 4,
  535. "telegram": {
  536. "bid": "531773187",
  537. "chat_id": 33917366
  538. }
  539. },
  540. "updated_by_id": 3,
  541. "created_by_id": 9,
  542. "created_at": "2018-03-23T18:17:12.693Z",
  543. "updated_at": "2018-03-23T18:18:01.828Z",
  544. "article_ids": [
  545. 131
  546. ],
  547. "ticket_time_accounting_ids": []
  548. },
  549. "78": {
  550. "id": 78,
  551. "group_id": 4,
  552. "priority_id": 2,
  553. "state_id": 4,
  554. "organization_id": null,
  555. "number": "55076",
  556. "title": "?",
  557. "owner_id": 3,
  558. "customer_id": 9,
  559. "note": null,
  560. "first_response_at": null,
  561. "first_response_escalation_at": null,
  562. "first_response_in_min": null,
  563. "first_response_diff_in_min": null,
  564. "close_at": "2018-03-23T18:22:15.596Z",
  565. "close_escalation_at": null,
  566. "close_in_min": null,
  567. "close_diff_in_min": null,
  568. "update_escalation_at": null,
  569. "update_in_min": null,
  570. "update_diff_in_min": null,
  571. "last_contact_at": "2018-03-23T18:21:32.806Z",
  572. "last_contact_agent_at": null,
  573. "last_contact_customer_at": "2018-03-23T18:21:32.806Z",
  574. "last_owner_update_at": null,
  575. "create_article_type_id": 12,
  576. "create_article_sender_id": 2,
  577. "article_count": 2,
  578. "escalation_at": null,
  579. "pending_time": null,
  580. "type": null,
  581. "time_unit": null,
  582. "preferences": {
  583. "channel_id": 4,
  584. "telegram": {
  585. "bid": "531773187",
  586. "chat_id": 33917366
  587. }
  588. },
  589. "updated_by_id": 3,
  590. "created_by_id": 9,
  591. "created_at": "2018-03-23T18:21:32.775Z",
  592. "updated_at": "2018-03-23T18:22:15.587Z",
  593. "article_ids": [
  594. 133,
  595. 132
  596. ],
  597. "ticket_time_accounting_ids": []
  598. }
  599. },
  600. "User": {
  601. "1": {
  602. "id": 1,
  603. "organization_id": null,
  604. "login": "-",
  605. "firstname": "-",
  606. "lastname": "",
  607. "email": "",
  608. "image": null,
  609. "image_source": null,
  610. "web": "",
  611. "phone": "",
  612. "fax": "",
  613. "mobile": "",
  614. "department": "",
  615. "street": "",
  616. "zip": "",
  617. "city": "",
  618. "country": "",
  619. "address": "",
  620. "vip": false,
  621. "verified": false,
  622. "active": false,
  623. "note": "",
  624. "last_login": null,
  625. "source": null,
  626. "login_failed": 0,
  627. "out_of_office": false,
  628. "out_of_office_start_at": null,
  629. "out_of_office_end_at": null,
  630. "out_of_office_replacement_id": null,
  631. "preferences": {},
  632. "updated_by_id": 1,
  633. "created_by_id": 1,
  634. "created_at": "2018-02-18T00:03:44.322Z",
  635. "updated_at": "2018-02-18T00:03:44.322Z",
  636. "role_ids": [],
  637. "organization_ids": [],
  638. "authorization_ids": [],
  639. "group_ids": {},
  640. "accounts": {}
  641. },
  642. "3": {
  643. "id": 3,
  644. "organization_id": null,
  645. "login": "bsullivan@farmradio.org",
  646. "firstname": "Bartholomew",
  647. "lastname": "Sullivan",
  648. "email": "bsullivan@farmradio.org",
  649. "image": "feece51ff7f09c75886ac12100efa94b",
  650. "image_source": null,
  651. "web": "",
  652. "phone": "",
  653. "fax": "",
  654. "mobile": "",
  655. "department": "",
  656. "street": "",
  657. "zip": "",
  658. "city": "",
  659. "country": "",
  660. "address": "",
  661. "vip": false,
  662. "verified": false,
  663. "active": true,
  664. "note": "",
  665. "last_login": "2018-03-23T16:20:06.581Z",
  666. "source": null,
  667. "login_failed": 0,
  668. "out_of_office": false,
  669. "out_of_office_start_at": null,
  670. "out_of_office_end_at": null,
  671. "out_of_office_replacement_id": null,
  672. "preferences": {
  673. "notification_config": {
  674. "matrix": {
  675. "create": {
  676. "criteria": {
  677. "owned_by_me": true,
  678. "owned_by_nobody": true,
  679. "no": false
  680. },
  681. "channel": {
  682. "email": true,
  683. "online": true
  684. }
  685. },
  686. "update": {
  687. "criteria": {
  688. "owned_by_me": true,
  689. "owned_by_nobody": true,
  690. "no": false
  691. },
  692. "channel": {
  693. "email": true,
  694. "online": true
  695. }
  696. },
  697. "reminder_reached": {
  698. "criteria": {
  699. "owned_by_me": true,
  700. "owned_by_nobody": false,
  701. "no": false
  702. },
  703. "channel": {
  704. "email": true,
  705. "online": true
  706. }
  707. },
  708. "escalation": {
  709. "criteria": {
  710. "owned_by_me": true,
  711. "owned_by_nobody": false,
  712. "no": false
  713. },
  714. "channel": {
  715. "email": true,
  716. "online": true
  717. }
  718. }
  719. }
  720. },
  721. "locale": "en-us",
  722. "intro": true,
  723. "tickets_open": 3,
  724. "tickets_closed": 3,
  725. "cti": false
  726. },
  727. "updated_by_id": 29,
  728. "created_by_id": 1,
  729. "created_at": "2018-02-18T01:26:27.284Z",
  730. "updated_at": "2018-03-30T12:01:16.102Z",
  731. "role_ids": [
  732. 1,
  733. 2
  734. ],
  735. "organization_ids": [],
  736. "authorization_ids": [],
  737. "group_ids": {
  738. "1": [
  739. "full"
  740. ],
  741. "2": [
  742. "full"
  743. ],
  744. "3": [
  745. "full"
  746. ],
  747. "4": [
  748. "full"
  749. ],
  750. "5": [
  751. "full"
  752. ],
  753. "6": [
  754. "full"
  755. ]
  756. },
  757. "accounts": {}
  758. },
  759. "6": {
  760. "id": 6,
  761. "organization_id": 3,
  762. "login": "sullivan.bart@gmail.com",
  763. "firstname": "Captain",
  764. "lastname": "Sullivan",
  765. "email": "sullivan.bart@gmail.com",
  766. "image": "feece51ff7f09c75886ac12100efa94b",
  767. "image_source": null,
  768. "web": "",
  769. "phone": "",
  770. "fax": "",
  771. "mobile": "",
  772. "department": "",
  773. "street": "",
  774. "zip": "",
  775. "city": "",
  776. "country": "",
  777. "address": "",
  778. "vip": true,
  779. "verified": false,
  780. "active": true,
  781. "note": "",
  782. "last_login": "2018-03-12T15:10:55.154Z",
  783. "source": null,
  784. "login_failed": 0,
  785. "out_of_office": false,
  786. "out_of_office_start_at": null,
  787. "out_of_office_end_at": null,
  788. "out_of_office_replacement_id": null,
  789. "preferences": {
  790. "notification_config": {
  791. "matrix": {
  792. "create": {
  793. "criteria": {
  794. "owned_by_me": true,
  795. "owned_by_nobody": true,
  796. "no": false
  797. },
  798. "channel": {
  799. "email": true,
  800. "online": true
  801. }
  802. },
  803. "update": {
  804. "criteria": {
  805. "owned_by_me": true,
  806. "owned_by_nobody": true,
  807. "no": false
  808. },
  809. "channel": {
  810. "email": true,
  811. "online": true
  812. }
  813. },
  814. "reminder_reached": {
  815. "criteria": {
  816. "owned_by_me": true,
  817. "owned_by_nobody": false,
  818. "no": false
  819. },
  820. "channel": {
  821. "email": true,
  822. "online": true
  823. }
  824. },
  825. "escalation": {
  826. "criteria": {
  827. "owned_by_me": true,
  828. "owned_by_nobody": false,
  829. "no": false
  830. },
  831. "channel": {
  832. "email": true,
  833. "online": true
  834. }
  835. }
  836. }
  837. },
  838. "locale": "en-us",
  839. "intro": true,
  840. "tickets_open": 1,
  841. "tickets_closed": 0
  842. },
  843. "updated_by_id": 1,
  844. "created_by_id": 3,
  845. "created_at": "2018-02-18T01:30:12.229Z",
  846. "updated_at": "2018-03-12T15:10:55.158Z",
  847. "role_ids": [
  848. 1,
  849. 2
  850. ],
  851. "organization_ids": [],
  852. "authorization_ids": [],
  853. "group_ids": {
  854. "1": [
  855. "full"
  856. ],
  857. "2": [
  858. "full",
  859. "overview",
  860. "change",
  861. "read"
  862. ]
  863. },
  864. "accounts": {}
  865. },
  866. "7": {
  867. "id": 7,
  868. "organization_id": null,
  869. "login": "auto-1519040781-354027",
  870. "firstname": "Jamal",
  871. "lastname": "Jamii",
  872. "email": "",
  873. "image": null,
  874. "image_source": null,
  875. "web": "",
  876. "phone": "",
  877. "fax": "",
  878. "mobile": "+255786082881",
  879. "department": "",
  880. "street": "",
  881. "zip": "",
  882. "city": "",
  883. "country": "",
  884. "address": "",
  885. "vip": false,
  886. "verified": false,
  887. "active": true,
  888. "note": "",
  889. "last_login": null,
  890. "source": null,
  891. "login_failed": 0,
  892. "out_of_office": false,
  893. "out_of_office_start_at": null,
  894. "out_of_office_end_at": null,
  895. "out_of_office_replacement_id": null,
  896. "preferences": {
  897. "locale": "en-us",
  898. "tickets_open": 0,
  899. "tickets_closed": 1
  900. },
  901. "updated_by_id": 3,
  902. "created_by_id": 3,
  903. "created_at": "2018-02-19T11:46:22.236Z",
  904. "updated_at": "2018-03-23T18:22:19.731Z",
  905. "role_ids": [
  906. 3
  907. ],
  908. "organization_ids": [],
  909. "authorization_ids": [],
  910. "group_ids": {},
  911. "accounts": {}
  912. },
  913. "8": {
  914. "id": 8,
  915. "organization_id": null,
  916. "login": "auto-1519072213-368752",
  917. "firstname": "Kevin",
  918. "lastname": "Perkins",
  919. "email": "",
  920. "image": null,
  921. "image_source": null,
  922. "web": "",
  923. "phone": "",
  924. "fax": "",
  925. "mobile": "+16134445556",
  926. "department": "",
  927. "street": "",
  928. "zip": "",
  929. "city": "",
  930. "country": "",
  931. "address": "",
  932. "vip": false,
  933. "verified": false,
  934. "active": true,
  935. "note": "",
  936. "last_login": null,
  937. "source": null,
  938. "login_failed": 0,
  939. "out_of_office": false,
  940. "out_of_office_start_at": null,
  941. "out_of_office_end_at": null,
  942. "out_of_office_replacement_id": null,
  943. "preferences": {
  944. "locale": "en-us",
  945. "tickets_open": 2,
  946. "tickets_closed": 1
  947. },
  948. "updated_by_id": 28,
  949. "created_by_id": 3,
  950. "created_at": "2018-02-19T20:30:14.139Z",
  951. "updated_at": "2018-03-29T13:21:15.616Z",
  952. "role_ids": [
  953. 3
  954. ],
  955. "organization_ids": [],
  956. "authorization_ids": [],
  957. "group_ids": {},
  958. "accounts": {}
  959. },
  960. "9": {
  961. "id": 9,
  962. "organization_id": null,
  963. "login": "sullivanbart",
  964. "firstname": "Bartholomew",
  965. "lastname": "Sullivan",
  966. "email": "",
  967. "image": null,
  968. "image_source": null,
  969. "web": "",
  970. "phone": "",
  971. "fax": "",
  972. "mobile": "",
  973. "department": "",
  974. "street": "",
  975. "zip": "",
  976. "city": "",
  977. "country": "",
  978. "address": "",
  979. "vip": false,
  980. "verified": false,
  981. "active": true,
  982. "note": "Telegram @sullivanbart",
  983. "last_login": null,
  984. "source": null,
  985. "login_failed": 0,
  986. "out_of_office": false,
  987. "out_of_office_start_at": null,
  988. "out_of_office_end_at": null,
  989. "out_of_office_replacement_id": null,
  990. "preferences": {
  991. "tickets_open": 0,
  992. "tickets_closed": 7
  993. },
  994. "updated_by_id": 3,
  995. "created_by_id": 1,
  996. "created_at": "2018-02-19T22:28:17.967Z",
  997. "updated_at": "2018-03-23T18:22:21.378Z",
  998. "role_ids": [
  999. 3
  1000. ],
  1001. "organization_ids": [],
  1002. "authorization_ids": [
  1003. 1
  1004. ],
  1005. "group_ids": {},
  1006. "accounts": {
  1007. "telegram": {
  1008. "uid": "33917366",
  1009. "username": "sullivanbart"
  1010. }
  1011. }
  1012. },
  1013. "10": {
  1014. "id": 10,
  1015. "organization_id": null,
  1016. "login": "miopa2@gmail.com",
  1017. "firstname": "Damjan",
  1018. "lastname": "Janevski",
  1019. "email": "miopa2@gmail.com",
  1020. "image": null,
  1021. "image_source": null,
  1022. "web": "",
  1023. "phone": "3890001",
  1024. "fax": "",
  1025. "mobile": "",
  1026. "department": "",
  1027. "street": "",
  1028. "zip": "",
  1029. "city": "",
  1030. "country": "",
  1031. "address": "",
  1032. "vip": false,
  1033. "verified": false,
  1034. "active": true,
  1035. "note": "",
  1036. "last_login": "2018-02-28T21:36:24.136Z",
  1037. "source": null,
  1038. "login_failed": 3,
  1039. "out_of_office": false,
  1040. "out_of_office_start_at": null,
  1041. "out_of_office_end_at": null,
  1042. "out_of_office_replacement_id": null,
  1043. "preferences": {
  1044. "locale": "en-us",
  1045. "notification_config": {
  1046. "matrix": {
  1047. "create": {
  1048. "criteria": {
  1049. "owned_by_me": true,
  1050. "owned_by_nobody": true,
  1051. "no": false
  1052. },
  1053. "channel": {
  1054. "email": true,
  1055. "online": true
  1056. }
  1057. },
  1058. "update": {
  1059. "criteria": {
  1060. "owned_by_me": true,
  1061. "owned_by_nobody": true,
  1062. "no": false
  1063. },
  1064. "channel": {
  1065. "email": true,
  1066. "online": true
  1067. }
  1068. },
  1069. "reminder_reached": {
  1070. "criteria": {
  1071. "owned_by_me": true,
  1072. "owned_by_nobody": false,
  1073. "no": false
  1074. },
  1075. "channel": {
  1076. "email": true,
  1077. "online": true
  1078. }
  1079. },
  1080. "escalation": {
  1081. "criteria": {
  1082. "owned_by_me": true,
  1083. "owned_by_nobody": false,
  1084. "no": false
  1085. },
  1086. "channel": {
  1087. "email": true,
  1088. "online": true
  1089. }
  1090. }
  1091. }
  1092. },
  1093. "intro": true
  1094. },
  1095. "updated_by_id": 1,
  1096. "created_by_id": 3,
  1097. "created_at": "2018-02-20T14:57:40.896Z",
  1098. "updated_at": "2018-03-30T09:50:58.136Z",
  1099. "role_ids": [
  1100. 1,
  1101. 2
  1102. ],
  1103. "organization_ids": [],
  1104. "authorization_ids": [],
  1105. "group_ids": {
  1106. "1": [
  1107. "full"
  1108. ],
  1109. "2": [
  1110. "full"
  1111. ],
  1112. "3": [
  1113. "full"
  1114. ],
  1115. "4": [
  1116. "full"
  1117. ],
  1118. "5": [
  1119. "full"
  1120. ],
  1121. "6": [
  1122. "full"
  1123. ]
  1124. },
  1125. "accounts": {}
  1126. },
  1127. "11": {
  1128. "id": 11,
  1129. "organization_id": 4,
  1130. "login": "jhilden@farmradio.org",
  1131. "firstname": "Johannes",
  1132. "lastname": "Hilden",
  1133. "email": "jhilden@farmradio.org",
  1134. "image": null,
  1135. "image_source": null,
  1136. "web": "",
  1137. "phone": "",
  1138. "fax": "",
  1139. "mobile": "",
  1140. "department": "",
  1141. "street": "",
  1142. "zip": "",
  1143. "city": "",
  1144. "country": "",
  1145. "address": "",
  1146. "vip": false,
  1147. "verified": false,
  1148. "active": true,
  1149. "note": "",
  1150. "last_login": "2018-03-06T19:51:35.317Z",
  1151. "source": null,
  1152. "login_failed": 0,
  1153. "out_of_office": false,
  1154. "out_of_office_start_at": null,
  1155. "out_of_office_end_at": null,
  1156. "out_of_office_replacement_id": null,
  1157. "preferences": {
  1158. "locale": "en-us",
  1159. "tickets_open": 1,
  1160. "tickets_closed": 0,
  1161. "notification_config": {
  1162. "matrix": {
  1163. "create": {
  1164. "criteria": {
  1165. "owned_by_me": true,
  1166. "owned_by_nobody": true,
  1167. "no": false
  1168. },
  1169. "channel": {
  1170. "email": true,
  1171. "online": true
  1172. }
  1173. },
  1174. "update": {
  1175. "criteria": {
  1176. "owned_by_me": true,
  1177. "owned_by_nobody": true,
  1178. "no": false
  1179. },
  1180. "channel": {
  1181. "email": true,
  1182. "online": true
  1183. }
  1184. },
  1185. "reminder_reached": {
  1186. "criteria": {
  1187. "owned_by_me": true,
  1188. "owned_by_nobody": false,
  1189. "no": false
  1190. },
  1191. "channel": {
  1192. "email": true,
  1193. "online": true
  1194. }
  1195. },
  1196. "escalation": {
  1197. "criteria": {
  1198. "owned_by_me": true,
  1199. "owned_by_nobody": false,
  1200. "no": false
  1201. },
  1202. "channel": {
  1203. "email": true,
  1204. "online": true
  1205. }
  1206. }
  1207. }
  1208. },
  1209. "intro": true
  1210. },
  1211. "updated_by_id": 11,
  1212. "created_by_id": 3,
  1213. "created_at": "2018-02-20T14:58:15.515Z",
  1214. "updated_at": "2018-03-28T21:20:58.863Z",
  1215. "role_ids": [
  1216. 1,
  1217. 2
  1218. ],
  1219. "organization_ids": [],
  1220. "authorization_ids": [],
  1221. "group_ids": {
  1222. "1": [
  1223. "full"
  1224. ],
  1225. "2": [
  1226. "full"
  1227. ],
  1228. "3": [
  1229. "full"
  1230. ],
  1231. "4": [
  1232. "full"
  1233. ],
  1234. "5": [
  1235. "full"
  1236. ],
  1237. "6": [
  1238. "full"
  1239. ]
  1240. },
  1241. "accounts": {}
  1242. },
  1243. "12": {
  1244. "id": 12,
  1245. "organization_id": null,
  1246. "login": "benjamin.j.franks@gmail.com",
  1247. "firstname": "Ben",
  1248. "lastname": "Franks",
  1249. "email": "benjamin.j.franks@gmail.com",
  1250. "image": null,
  1251. "image_source": null,
  1252. "web": "",
  1253. "phone": "",
  1254. "fax": "",
  1255. "mobile": "",
  1256. "department": "",
  1257. "street": "",
  1258. "zip": "",
  1259. "city": "",
  1260. "country": "",
  1261. "address": "",
  1262. "vip": false,
  1263. "verified": false,
  1264. "active": true,
  1265. "note": "",
  1266. "last_login": "2018-03-18T22:09:17.144Z",
  1267. "source": null,
  1268. "login_failed": 0,
  1269. "out_of_office": false,
  1270. "out_of_office_start_at": null,
  1271. "out_of_office_end_at": null,
  1272. "out_of_office_replacement_id": null,
  1273. "preferences": {
  1274. "locale": "en-us",
  1275. "notification_config": {
  1276. "matrix": {
  1277. "create": {
  1278. "criteria": {
  1279. "owned_by_me": true,
  1280. "owned_by_nobody": true,
  1281. "no": false
  1282. },
  1283. "channel": {
  1284. "email": true,
  1285. "online": true
  1286. }
  1287. },
  1288. "update": {
  1289. "criteria": {
  1290. "owned_by_me": true,
  1291. "owned_by_nobody": true,
  1292. "no": false
  1293. },
  1294. "channel": {
  1295. "email": true,
  1296. "online": true
  1297. }
  1298. },
  1299. "reminder_reached": {
  1300. "criteria": {
  1301. "owned_by_me": true,
  1302. "owned_by_nobody": false,
  1303. "no": false
  1304. },
  1305. "channel": {
  1306. "email": true,
  1307. "online": true
  1308. }
  1309. },
  1310. "escalation": {
  1311. "criteria": {
  1312. "owned_by_me": true,
  1313. "owned_by_nobody": false,
  1314. "no": false
  1315. },
  1316. "channel": {
  1317. "email": true,
  1318. "online": true
  1319. }
  1320. }
  1321. }
  1322. },
  1323. "intro": true
  1324. },
  1325. "updated_by_id": 1,
  1326. "created_by_id": 3,
  1327. "created_at": "2018-02-20T14:58:46.431Z",
  1328. "updated_at": "2018-03-18T22:09:17.149Z",
  1329. "role_ids": [
  1330. 1,
  1331. 2
  1332. ],
  1333. "organization_ids": [],
  1334. "authorization_ids": [],
  1335. "group_ids": {
  1336. "1": [
  1337. "read"
  1338. ],
  1339. "2": [
  1340. "full",
  1341. "overview",
  1342. "change",
  1343. "create",
  1344. "read"
  1345. ],
  1346. "3": [
  1347. "full",
  1348. "overview",
  1349. "change",
  1350. "create",
  1351. "read"
  1352. ]
  1353. },
  1354. "accounts": {}
  1355. },
  1356. "13": {
  1357. "id": 13,
  1358. "organization_id": 4,
  1359. "login": "auto-1519144716-73606",
  1360. "firstname": "New",
  1361. "lastname": "Guy Farmer",
  1362. "email": "",
  1363. "image": null,
  1364. "image_source": null,
  1365. "web": "",
  1366. "phone": "",
  1367. "fax": "",
  1368. "mobile": "+16669991212",
  1369. "department": "",
  1370. "street": "",
  1371. "zip": "",
  1372. "city": "",
  1373. "country": "",
  1374. "address": "",
  1375. "vip": false,
  1376. "verified": false,
  1377. "active": true,
  1378. "note": "",
  1379. "last_login": null,
  1380. "source": null,
  1381. "login_failed": 0,
  1382. "out_of_office": false,
  1383. "out_of_office_start_at": null,
  1384. "out_of_office_end_at": null,
  1385. "out_of_office_replacement_id": null,
  1386. "preferences": {
  1387. "locale": "en-us",
  1388. "tickets_open": 0,
  1389. "tickets_closed": 1
  1390. },
  1391. "updated_by_id": 28,
  1392. "created_by_id": 3,
  1393. "created_at": "2018-02-20T16:38:36.702Z",
  1394. "updated_at": "2018-03-28T21:20:58.859Z",
  1395. "role_ids": [
  1396. 3
  1397. ],
  1398. "organization_ids": [],
  1399. "authorization_ids": [],
  1400. "group_ids": {},
  1401. "accounts": {}
  1402. },
  1403. "14": {
  1404. "id": 14,
  1405. "organization_id": 4,
  1406. "login": "auto-1519854968-126458",
  1407. "firstname": "Mambo",
  1408. "lastname": "Jambo",
  1409. "email": "mambojambo@voxbox.uzliza.fm",
  1410. "image": null,
  1411. "image_source": null,
  1412. "web": "",
  1413. "phone": "222",
  1414. "fax": "",
  1415. "mobile": "",
  1416. "department": "",
  1417. "street": "",
  1418. "zip": "",
  1419. "city": "",
  1420. "country": "",
  1421. "address": "",
  1422. "vip": true,
  1423. "verified": false,
  1424. "active": true,
  1425. "note": "",
  1426. "last_login": null,
  1427. "source": null,
  1428. "login_failed": 0,
  1429. "out_of_office": false,
  1430. "out_of_office_start_at": null,
  1431. "out_of_office_end_at": null,
  1432. "out_of_office_replacement_id": null,
  1433. "preferences": {
  1434. "notification_config": {
  1435. "matrix": {
  1436. "create": {
  1437. "criteria": {
  1438. "owned_by_me": true,
  1439. "owned_by_nobody": true,
  1440. "no": false
  1441. },
  1442. "channel": {
  1443. "email": true,
  1444. "online": true
  1445. }
  1446. },
  1447. "update": {
  1448. "criteria": {
  1449. "owned_by_me": true,
  1450. "owned_by_nobody": true,
  1451. "no": false
  1452. },
  1453. "channel": {
  1454. "email": true,
  1455. "online": true
  1456. }
  1457. },
  1458. "reminder_reached": {
  1459. "criteria": {
  1460. "owned_by_me": true,
  1461. "owned_by_nobody": false,
  1462. "no": false
  1463. },
  1464. "channel": {
  1465. "email": true,
  1466. "online": true
  1467. }
  1468. },
  1469. "escalation": {
  1470. "criteria": {
  1471. "owned_by_me": true,
  1472. "owned_by_nobody": false,
  1473. "no": false
  1474. },
  1475. "channel": {
  1476. "email": true,
  1477. "online": true
  1478. }
  1479. }
  1480. }
  1481. },
  1482. "locale": "en-us"
  1483. },
  1484. "updated_by_id": 10,
  1485. "created_by_id": 10,
  1486. "created_at": "2018-02-28T21:56:08.380Z",
  1487. "updated_at": "2018-03-28T21:20:58.878Z",
  1488. "role_ids": [
  1489. 2
  1490. ],
  1491. "organization_ids": [],
  1492. "authorization_ids": [],
  1493. "group_ids": {
  1494. "4": [
  1495. "full"
  1496. ],
  1497. "5": [
  1498. "full"
  1499. ]
  1500. },
  1501. "accounts": {}
  1502. },
  1503. "15": {
  1504. "id": 15,
  1505. "organization_id": 4,
  1506. "login": "16138699141@uliza.fm",
  1507. "firstname": "16138699141",
  1508. "lastname": "uliza.fm",
  1509. "email": "16138699141@uliza.fm",
  1510. "image": null,
  1511. "image_source": null,
  1512. "web": "",
  1513. "phone": "",
  1514. "fax": "",
  1515. "mobile": "",
  1516. "department": "",
  1517. "street": "",
  1518. "zip": "",
  1519. "city": "",
  1520. "country": "",
  1521. "address": "",
  1522. "vip": false,
  1523. "verified": false,
  1524. "active": true,
  1525. "note": "",
  1526. "last_login": null,
  1527. "source": null,
  1528. "login_failed": 0,
  1529. "out_of_office": false,
  1530. "out_of_office_start_at": null,
  1531. "out_of_office_end_at": null,
  1532. "out_of_office_replacement_id": null,
  1533. "preferences": {
  1534. "locale": "en-us",
  1535. "tickets_open": 7,
  1536. "tickets_closed": 1
  1537. },
  1538. "updated_by_id": 11,
  1539. "created_by_id": 14,
  1540. "created_at": "2018-02-28T22:52:19.071Z",
  1541. "updated_at": "2018-03-28T21:20:58.832Z",
  1542. "role_ids": [
  1543. 3
  1544. ],
  1545. "organization_ids": [],
  1546. "authorization_ids": [],
  1547. "group_ids": {},
  1548. "accounts": {}
  1549. },
  1550. "16": {
  1551. "id": 16,
  1552. "organization_id": 4,
  1553. "login": "smartass@example.com",
  1554. "firstname": "Captain",
  1555. "lastname": "Hindsight",
  1556. "email": "smartass@example.com",
  1557. "image": null,
  1558. "image_source": null,
  1559. "web": "",
  1560. "phone": "",
  1561. "fax": "",
  1562. "mobile": "",
  1563. "department": "",
  1564. "street": "",
  1565. "zip": "",
  1566. "city": "",
  1567. "country": "",
  1568. "address": "",
  1569. "vip": true,
  1570. "verified": false,
  1571. "active": true,
  1572. "note": "",
  1573. "last_login": null,
  1574. "source": null,
  1575. "login_failed": 0,
  1576. "out_of_office": false,
  1577. "out_of_office_start_at": null,
  1578. "out_of_office_end_at": null,
  1579. "out_of_office_replacement_id": null,
  1580. "preferences": {
  1581. "notification_config": {
  1582. "matrix": {
  1583. "create": {
  1584. "criteria": {
  1585. "owned_by_me": true,
  1586. "owned_by_nobody": true,
  1587. "no": false
  1588. },
  1589. "channel": {
  1590. "email": true,
  1591. "online": true
  1592. }
  1593. },
  1594. "update": {
  1595. "criteria": {
  1596. "owned_by_me": true,
  1597. "owned_by_nobody": true,
  1598. "no": false
  1599. },
  1600. "channel": {
  1601. "email": true,
  1602. "online": true
  1603. }
  1604. },
  1605. "reminder_reached": {
  1606. "criteria": {
  1607. "owned_by_me": true,
  1608. "owned_by_nobody": false,
  1609. "no": false
  1610. },
  1611. "channel": {
  1612. "email": true,
  1613. "online": true
  1614. }
  1615. },
  1616. "escalation": {
  1617. "criteria": {
  1618. "owned_by_me": true,
  1619. "owned_by_nobody": false,
  1620. "no": false
  1621. },
  1622. "channel": {
  1623. "email": true,
  1624. "online": true
  1625. }
  1626. }
  1627. }
  1628. },
  1629. "locale": "en-us"
  1630. },
  1631. "updated_by_id": 10,
  1632. "created_by_id": 10,
  1633. "created_at": "2018-03-01T02:04:52.482Z",
  1634. "updated_at": "2018-03-28T21:20:58.873Z",
  1635. "role_ids": [
  1636. 2
  1637. ],
  1638. "organization_ids": [],
  1639. "authorization_ids": [],
  1640. "group_ids": {
  1641. "3": [
  1642. "full"
  1643. ],
  1644. "4": [
  1645. "full"
  1646. ]
  1647. },
  1648. "accounts": {}
  1649. },
  1650. "18": {
  1651. "id": 18,
  1652. "organization_id": 4,
  1653. "login": "255754532568@uliza.fm",
  1654. "firstname": "first",
  1655. "lastname": "last",
  1656. "email": "255754532568@uliza.fm",
  1657. "image": null,
  1658. "image_source": null,
  1659. "web": "",
  1660. "phone": "",
  1661. "fax": "",
  1662. "mobile": "",
  1663. "department": "",
  1664. "street": "",
  1665. "zip": "",
  1666. "city": "",
  1667. "country": "",
  1668. "address": "",
  1669. "vip": false,
  1670. "verified": false,
  1671. "active": true,
  1672. "note": "",
  1673. "last_login": null,
  1674. "source": null,
  1675. "login_failed": 0,
  1676. "out_of_office": false,
  1677. "out_of_office_start_at": null,
  1678. "out_of_office_end_at": null,
  1679. "out_of_office_replacement_id": null,
  1680. "preferences": {
  1681. "locale": "en-us",
  1682. "tickets_open": 2,
  1683. "tickets_closed": 0
  1684. },
  1685. "updated_by_id": 10,
  1686. "created_by_id": 14,
  1687. "created_at": "2018-03-01T05:04:45.017Z",
  1688. "updated_at": "2018-03-28T21:20:58.868Z",
  1689. "role_ids": [
  1690. 3
  1691. ],
  1692. "organization_ids": [],
  1693. "authorization_ids": [],
  1694. "group_ids": {},
  1695. "accounts": {}
  1696. },
  1697. "22": {
  1698. "active": true,
  1699. "login_failed": 0,
  1700. "login": "nogues.loic@gmail.com",
  1701. "last_login": "2018-03-28T09:46:44.835Z",
  1702. "id": 22,
  1703. "firstname": "Loic",
  1704. "lastname": "Nogues",
  1705. "email": "nogues.loic@gmail.com",
  1706. "organization_id": null,
  1707. "image": null,
  1708. "image_source": null,
  1709. "web": "",
  1710. "phone": "",
  1711. "fax": "",
  1712. "mobile": "",
  1713. "department": "",
  1714. "street": "",
  1715. "zip": "",
  1716. "city": "",
  1717. "country": "",
  1718. "address": "",
  1719. "vip": false,
  1720. "verified": false,
  1721. "note": "",
  1722. "source": null,
  1723. "out_of_office": false,
  1724. "out_of_office_start_at": null,
  1725. "out_of_office_end_at": null,
  1726. "out_of_office_replacement_id": null,
  1727. "preferences": {
  1728. "notification_config": {
  1729. "matrix": {
  1730. "create": {
  1731. "criteria": {
  1732. "owned_by_me": true,
  1733. "owned_by_nobody": true,
  1734. "no": false
  1735. },
  1736. "channel": {
  1737. "email": true,
  1738. "online": true
  1739. }
  1740. },
  1741. "update": {
  1742. "criteria": {
  1743. "owned_by_me": true,
  1744. "owned_by_nobody": true,
  1745. "no": false
  1746. },
  1747. "channel": {
  1748. "email": true,
  1749. "online": true
  1750. }
  1751. },
  1752. "reminder_reached": {
  1753. "criteria": {
  1754. "owned_by_me": true,
  1755. "owned_by_nobody": false,
  1756. "no": false
  1757. },
  1758. "channel": {
  1759. "email": true,
  1760. "online": true
  1761. }
  1762. },
  1763. "escalation": {
  1764. "criteria": {
  1765. "owned_by_me": true,
  1766. "owned_by_nobody": false,
  1767. "no": false
  1768. },
  1769. "channel": {
  1770. "email": true,
  1771. "online": true
  1772. }
  1773. }
  1774. }
  1775. },
  1776. "locale": "en-us",
  1777. "cti": false,
  1778. "intro": true,
  1779. "tickets_open": 1,
  1780. "tickets_closed": 0
  1781. },
  1782. "updated_by_id": 1,
  1783. "created_by_id": 3,
  1784. "created_at": "2018-03-06T18:45:26.062Z",
  1785. "updated_at": "2018-03-28T09:46:44.840Z",
  1786. "role_ids": [
  1787. 1,
  1788. 2
  1789. ],
  1790. "organization_ids": [],
  1791. "authorization_ids": [],
  1792. "group_ids": {
  1793. "1": [
  1794. "read",
  1795. "create",
  1796. "change",
  1797. "overview",
  1798. "full"
  1799. ],
  1800. "2": [
  1801. "read",
  1802. "create",
  1803. "change",
  1804. "overview"
  1805. ],
  1806. "3": [
  1807. "read",
  1808. "create",
  1809. "change",
  1810. "overview"
  1811. ],
  1812. "4": [
  1813. "read",
  1814. "create",
  1815. "change",
  1816. "overview",
  1817. "full"
  1818. ],
  1819. "5": [
  1820. "read",
  1821. "create",
  1822. "change",
  1823. "overview",
  1824. "full"
  1825. ],
  1826. "6": [
  1827. "read",
  1828. "create",
  1829. "change",
  1830. "overview",
  1831. "full"
  1832. ]
  1833. },
  1834. "accounts": {}
  1835. },
  1836. "23": {
  1837. "id": 23,
  1838. "organization_id": null,
  1839. "login": "256784224203@uliza.fm",
  1840. "firstname": "",
  1841. "lastname": "",
  1842. "email": "256784224203@uliza.fm",
  1843. "image": null,
  1844. "image_source": null,
  1845. "web": "",
  1846. "phone": "",
  1847. "fax": "",
  1848. "mobile": "",
  1849. "department": "",
  1850. "street": "",
  1851. "zip": "",
  1852. "city": "",
  1853. "country": "",
  1854. "address": "",
  1855. "vip": false,
  1856. "verified": false,
  1857. "active": true,
  1858. "note": "",
  1859. "last_login": null,
  1860. "source": null,
  1861. "login_failed": 0,
  1862. "out_of_office": false,
  1863. "out_of_office_start_at": null,
  1864. "out_of_office_end_at": null,
  1865. "out_of_office_replacement_id": null,
  1866. "preferences": {
  1867. "locale": "en-us",
  1868. "tickets_open": 31,
  1869. "tickets_closed": 3
  1870. },
  1871. "updated_by_id": 28,
  1872. "created_by_id": 11,
  1873. "created_at": "2018-03-06T21:23:10.079Z",
  1874. "updated_at": "2018-03-28T03:34:55.903Z",
  1875. "role_ids": [
  1876. 3
  1877. ],
  1878. "organization_ids": [],
  1879. "authorization_ids": [],
  1880. "group_ids": {},
  1881. "accounts": {}
  1882. },
  1883. "28": {
  1884. "id": 28,
  1885. "organization_id": null,
  1886. "login": "expert3@agents.uliza.fm",
  1887. "firstname": "Expert",
  1888. "lastname": "Three",
  1889. "email": "expert3@agents.uliza.fm",
  1890. "image": null,
  1891. "image_source": null,
  1892. "web": "",
  1893. "phone": "1000003",
  1894. "fax": "",
  1895. "mobile": "+255786082881",
  1896. "department": "",
  1897. "street": "",
  1898. "zip": "",
  1899. "city": "",
  1900. "country": "",
  1901. "address": "",
  1902. "vip": false,
  1903. "verified": false,
  1904. "active": true,
  1905. "note": "",
  1906. "last_login": null,
  1907. "source": null,
  1908. "login_failed": 0,
  1909. "out_of_office": false,
  1910. "out_of_office_start_at": null,
  1911. "out_of_office_end_at": null,
  1912. "out_of_office_replacement_id": null,
  1913. "preferences": {
  1914. "notification_config": {
  1915. "matrix": {
  1916. "create": {
  1917. "criteria": {
  1918. "owned_by_me": true,
  1919. "owned_by_nobody": true,
  1920. "no": false
  1921. },
  1922. "channel": {
  1923. "email": true,
  1924. "online": true
  1925. }
  1926. },
  1927. "update": {
  1928. "criteria": {
  1929. "owned_by_me": true,
  1930. "owned_by_nobody": true,
  1931. "no": false
  1932. },
  1933. "channel": {
  1934. "email": true,
  1935. "online": true
  1936. }
  1937. },
  1938. "reminder_reached": {
  1939. "criteria": {
  1940. "owned_by_me": true,
  1941. "owned_by_nobody": false,
  1942. "no": false
  1943. },
  1944. "channel": {
  1945. "email": true,
  1946. "online": true
  1947. }
  1948. },
  1949. "escalation": {
  1950. "criteria": {
  1951. "owned_by_me": true,
  1952. "owned_by_nobody": false,
  1953. "no": false
  1954. },
  1955. "channel": {
  1956. "email": true,
  1957. "online": true
  1958. }
  1959. }
  1960. }
  1961. },
  1962. "locale": "en-us",
  1963. "tickets_open": 3,
  1964. "tickets_closed": 0
  1965. },
  1966. "updated_by_id": 22,
  1967. "created_by_id": 3,
  1968. "created_at": "2018-03-21T20:09:34.516Z",
  1969. "updated_at": "2018-03-23T17:12:35.608Z",
  1970. "role_ids": [
  1971. 2
  1972. ],
  1973. "organization_ids": [],
  1974. "authorization_ids": [],
  1975. "group_ids": {
  1976. "2": [
  1977. "full"
  1978. ]
  1979. },
  1980. "accounts": {}
  1981. },
  1982. "29": {
  1983. "id": 29,
  1984. "organization_id": null,
  1985. "login": "bozhinoski996@gmail.com",
  1986. "firstname": "dejan",
  1987. "lastname": "bozhinoski",
  1988. "email": "bozhinoski996@gmail.com",
  1989. "image": null,
  1990. "image_source": null,
  1991. "web": "",
  1992. "phone": "",
  1993. "fax": "",
  1994. "mobile": "",
  1995. "department": "",
  1996. "street": "",
  1997. "zip": "",
  1998. "city": "",
  1999. "country": "",
  2000. "address": "",
  2001. "vip": false,
  2002. "verified": false,
  2003. "active": true,
  2004. "note": "",
  2005. "last_login": "2018-03-30T09:54:43.045Z",
  2006. "source": null,
  2007. "login_failed": 0,
  2008. "out_of_office": false,
  2009. "out_of_office_start_at": null,
  2010. "out_of_office_end_at": null,
  2011. "out_of_office_replacement_id": null,
  2012. "preferences": {
  2013. "notification_config": {
  2014. "matrix": {
  2015. "create": {
  2016. "criteria": {
  2017. "owned_by_me": true,
  2018. "owned_by_nobody": true,
  2019. "no": false
  2020. },
  2021. "channel": {
  2022. "email": true,
  2023. "online": true
  2024. }
  2025. },
  2026. "update": {
  2027. "criteria": {
  2028. "owned_by_me": true,
  2029. "owned_by_nobody": true,
  2030. "no": false
  2031. },
  2032. "channel": {
  2033. "email": true,
  2034. "online": true
  2035. }
  2036. },
  2037. "reminder_reached": {
  2038. "criteria": {
  2039. "owned_by_me": true,
  2040. "owned_by_nobody": false,
  2041. "no": false
  2042. },
  2043. "channel": {
  2044. "email": true,
  2045. "online": true
  2046. }
  2047. },
  2048. "escalation": {
  2049. "criteria": {
  2050. "owned_by_me": true,
  2051. "owned_by_nobody": false,
  2052. "no": false
  2053. },
  2054. "channel": {
  2055. "email": true,
  2056. "online": true
  2057. }
  2058. }
  2059. }
  2060. },
  2061. "locale": "en-us",
  2062. "intro": true
  2063. },
  2064. "updated_by_id": 29,
  2065. "created_by_id": 10,
  2066. "created_at": "2018-03-30T09:53:29.486Z",
  2067. "updated_at": "2018-03-30T09:55:00.891Z",
  2068. "role_ids": [
  2069. 1,
  2070. 2
  2071. ],
  2072. "organization_ids": [],
  2073. "authorization_ids": [],
  2074. "group_ids": {
  2075. "1": [
  2076. "full"
  2077. ],
  2078. "2": [
  2079. "full"
  2080. ],
  2081. "3": [
  2082. "full"
  2083. ],
  2084. "4": [
  2085. "full"
  2086. ],
  2087. "5": [
  2088. "full"
  2089. ],
  2090. "6": [
  2091. "full"
  2092. ]
  2093. },
  2094. "accounts": {}
  2095. }
  2096. },
  2097. "Role": {
  2098. "1": {
  2099. "id": 1,
  2100. "name": "Admin",
  2101. "preferences": {
  2102. "not": [
  2103. "Customer"
  2104. ]
  2105. },
  2106. "default_at_signup": false,
  2107. "active": true,
  2108. "note": "To configure your system.",
  2109. "updated_by_id": 1,
  2110. "created_by_id": 1,
  2111. "created_at": "2018-02-18T00:03:44.621Z",
  2112. "updated_at": "2018-02-18T00:03:44.621Z",
  2113. "permission_ids": [
  2114. 1,
  2115. 33,
  2116. 43
  2117. ],
  2118. "group_ids": {}
  2119. },
  2120. "2": {
  2121. "id": 2,
  2122. "name": "Agent",
  2123. "preferences": {
  2124. "not": [
  2125. "Customer"
  2126. ]
  2127. },
  2128. "default_at_signup": false,
  2129. "active": true,
  2130. "note": "To work on Tickets.",
  2131. "updated_by_id": 1,
  2132. "created_by_id": 1,
  2133. "created_at": "2018-02-18T00:03:44.650Z",
  2134. "updated_at": "2018-02-18T00:03:44.650Z",
  2135. "permission_ids": [
  2136. 33,
  2137. 45,
  2138. 48,
  2139. 50
  2140. ],
  2141. "group_ids": {}
  2142. },
  2143. "3": {
  2144. "id": 3,
  2145. "name": "Customer",
  2146. "preferences": {
  2147. "not": [
  2148. "Agent",
  2149. "Admin"
  2150. ]
  2151. },
  2152. "default_at_signup": true,
  2153. "active": true,
  2154. "note": "People who create Tickets ask for help.",
  2155. "updated_by_id": 1,
  2156. "created_by_id": 1,
  2157. "created_at": "2018-02-18T00:03:44.682Z",
  2158. "updated_at": "2018-02-18T00:03:44.682Z",
  2159. "permission_ids": [
  2160. 34,
  2161. 37,
  2162. 38,
  2163. 40,
  2164. 46
  2165. ],
  2166. "group_ids": {}
  2167. }
  2168. },
  2169. "Group": {
  2170. "1": {
  2171. "id": 1,
  2172. "signature_id": 1,
  2173. "email_address_id": 1,
  2174. "name": "Users",
  2175. "assignment_timeout": null,
  2176. "follow_up_possible": "yes",
  2177. "follow_up_assignment": true,
  2178. "active": true,
  2179. "note": "Standard Group/Pool for Tickets.",
  2180. "updated_by_id": 3,
  2181. "created_by_id": 1,
  2182. "created_at": "2018-02-18T00:03:46.199Z",
  2183. "updated_at": "2018-02-18T01:29:44.723Z",
  2184. "direact_call": null,
  2185. "user_ids": [
  2186. 25,
  2187. 25,
  2188. 6,
  2189. 12,
  2190. 22,
  2191. 22,
  2192. 22,
  2193. 22,
  2194. 22,
  2195. 11,
  2196. 3,
  2197. 24
  2198. ]
  2199. },
  2200. "2": {
  2201. "id": 2,
  2202. "signature_id": null,
  2203. "email_address_id": null,
  2204. "name": "Tanzania Farming",
  2205. "assignment_timeout": null,
  2206. "follow_up_possible": "yes",
  2207. "follow_up_assignment": true,
  2208. "active": true,
  2209. "note": "",
  2210. "updated_by_id": 3,
  2211. "created_by_id": 3,
  2212. "created_at": "2018-02-19T20:48:37.472Z",
  2213. "updated_at": "2018-03-21T14:52:03.522Z",
  2214. "direact_call": "",
  2215. "user_ids": [
  2216. 25,
  2217. 25,
  2218. 6,
  2219. 6,
  2220. 6,
  2221. 6,
  2222. 12,
  2223. 12,
  2224. 12,
  2225. 12,
  2226. 12,
  2227. 22,
  2228. 22,
  2229. 22,
  2230. 22,
  2231. 11,
  2232. 3,
  2233. 28,
  2234. 24
  2235. ]
  2236. },
  2237. "3": {
  2238. "id": 3,
  2239. "signature_id": null,
  2240. "email_address_id": null,
  2241. "name": "Bart FM",
  2242. "assignment_timeout": null,
  2243. "follow_up_possible": "yes",
  2244. "follow_up_assignment": true,
  2245. "active": true,
  2246. "note": "",
  2247. "updated_by_id": 3,
  2248. "created_by_id": 3,
  2249. "created_at": "2018-02-26T17:52:31.655Z",
  2250. "updated_at": "2018-02-26T17:55:24.365Z",
  2251. "direact_call": "+16138699147",
  2252. "user_ids": [
  2253. 22,
  2254. 22,
  2255. 22,
  2256. 22,
  2257. 12,
  2258. 12,
  2259. 12,
  2260. 12,
  2261. 12,
  2262. 24,
  2263. 25,
  2264. 25,
  2265. 3,
  2266. 16,
  2267. 11
  2268. ]
  2269. },
  2270. "4": {
  2271. "id": 4,
  2272. "signature_id": null,
  2273. "email_address_id": null,
  2274. "name": "Ghana Farming",
  2275. "assignment_timeout": null,
  2276. "follow_up_possible": "yes",
  2277. "follow_up_assignment": true,
  2278. "active": true,
  2279. "note": "",
  2280. "updated_by_id": 3,
  2281. "created_by_id": 10,
  2282. "created_at": "2018-03-01T02:05:21.773Z",
  2283. "updated_at": "2018-03-21T14:51:54.452Z",
  2284. "direact_call": "",
  2285. "user_ids": [
  2286. 14,
  2287. 22,
  2288. 22,
  2289. 22,
  2290. 22,
  2291. 22,
  2292. 24,
  2293. 26,
  2294. 25,
  2295. 25,
  2296. 27,
  2297. 3,
  2298. 16,
  2299. 11
  2300. ]
  2301. },
  2302. "5": {
  2303. "id": 5,
  2304. "signature_id": null,
  2305. "email_address_id": null,
  2306. "name": "pest control",
  2307. "assignment_timeout": null,
  2308. "follow_up_possible": "yes",
  2309. "follow_up_assignment": true,
  2310. "active": true,
  2311. "note": "",
  2312. "updated_by_id": 10,
  2313. "created_by_id": 10,
  2314. "created_at": "2018-03-01T05:06:54.196Z",
  2315. "updated_at": "2018-03-01T05:06:54.196Z",
  2316. "direact_call": "",
  2317. "user_ids": [
  2318. 14,
  2319. 22,
  2320. 22,
  2321. 22,
  2322. 22,
  2323. 22,
  2324. 24,
  2325. 25,
  2326. 25,
  2327. 3,
  2328. 11
  2329. ]
  2330. },
  2331. "6": {
  2332. "id": 6,
  2333. "signature_id": null,
  2334. "email_address_id": null,
  2335. "name": "Test Group",
  2336. "assignment_timeout": null,
  2337. "follow_up_possible": "yes",
  2338. "follow_up_assignment": true,
  2339. "active": true,
  2340. "note": "",
  2341. "updated_by_id": 12,
  2342. "created_by_id": 12,
  2343. "created_at": "2018-03-04T22:25:28.783Z",
  2344. "updated_at": "2018-03-04T22:25:28.783Z",
  2345. "direact_call": "",
  2346. "user_ids": [
  2347. 22,
  2348. 22,
  2349. 22,
  2350. 22,
  2351. 22,
  2352. 24,
  2353. 25,
  2354. 25,
  2355. 3,
  2356. 11
  2357. ]
  2358. }
  2359. },
  2360. "Organization": {
  2361. "3": {
  2362. "id": 3,
  2363. "name": "N2Africa",
  2364. "shared": true,
  2365. "domain": "",
  2366. "domain_assignment": false,
  2367. "active": true,
  2368. "note": "Tanzania's N2Africa organization are helping on the ### campaign",
  2369. "updated_by_id": 3,
  2370. "created_by_id": 3,
  2371. "created_at": "2018-02-19T20:47:58.458Z",
  2372. "updated_at": "2018-03-16T15:56:11.519Z",
  2373. "live_access": null,
  2374. "viamo_handle": null,
  2375. "member_ids": [
  2376. 6
  2377. ]
  2378. },
  2379. "4": {
  2380. "id": 4,
  2381. "name": "Mambo Jambo",
  2382. "shared": true,
  2383. "domain": "mambojambo",
  2384. "domain_assignment": false,
  2385. "active": true,
  2386. "note": "broadcaster <br>",
  2387. "updated_by_id": 10,
  2388. "created_by_id": 3,
  2389. "created_at": "2018-02-20T16:37:30.925Z",
  2390. "updated_at": "2018-03-28T21:20:58.852Z",
  2391. "live_access": "",
  2392. "viamo_handle": "001234151324",
  2393. "member_ids": [
  2394. 18,
  2395. 13,
  2396. 11,
  2397. 16,
  2398. 14,
  2399. 15
  2400. ]
  2401. }
  2402. }
  2403. }
  2404. }
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement