SHARE
TWEET

More FinFisher Helpdesk

a guest Aug 7th, 2014 1,229 Never
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
  1. @h2System administrator problem
  2. Firstname: OSA/OBA at: 2014-07-15 12:03:37
  3. Description: Hello support, We have problem when we try to login with system administrator account finspy on agent, password is not working, can you tell us how can we reset password for system administrator so we can import new license. Thanks in advance,
  4.  
  5. @h2License problem
  6. Firstname: OSA/OBA Bosnia and H at: 2014-05-29 15:17:36
  7. Description: Also if you use skype, please add me, my username is sanjin.custovic Thanks,
  8.  
  9. @h2License problem
  10. Firstname: OSA/OBA Bosnia and H at: 2014-05-29 15:16:50
  11. Description: Good afternoon support, We have a problem with our agent client, when we try to login we get popup: Your license is expired. The software updates for this product are disabled. Please contact the Administrator or use the Import License button to install the license extension. We didnt get any license for import, what to do? Thanks,
  12.  
  13. @h2FINUSB DONGALE ERR UPDATE
  14. Firstname: NASSER at: 2014-04-01 20:10:06
  15. Description: i got this message when im trying to update the dongle openssl not installed ! plase install openssl and try agian !
  16.  
  17. @h2DOWNLOAD MATERIALS
  18. Firstname: NASSER at: 2014-04-01 09:47:16
  19. Description: Could you send me user manual and training slides for finspy and finusb.
  20.  
  21. @h2Changing email address
  22. Firstname: NASSER at: 2014-04-01 09:42:29
  23. Description: Could you change my email address from nas.qatar@gmail.com to n.alnuaimi@ssb.gov.qa
  24.  
  25. @h2errors on android
  26. Firstname: Adham at: 2014-03-15 07:04:28
  27. Description: hello sirs.. we have the mobile system here and we have 2 problems shown to us so please inform it 1- the application need more than 2 times to be installed in the target phone . tried on android 4.2 and up 2- while the app installed in the target and while removed also from it , the sms shown to the target by hangouts and saved in the phone
  28.  
  29. @h2FINSPY mobile
  30. Firstname: ZAR at: 2014-01-21 23:23:27
  31. Description: Hi Sales, We are considering purchasing the FinSpy Mobile Package. Will you please supply us with a quotation as soon as possible. We also had a demo a while ago, but you can supply us with the road map only. Regards
  32.  
  33. @h2Аditional emaill
  34. Firstname: 9772CC62 at: 2013-10-04 11:43:47
  35. Description: Please add the following email and PGP our account . moite.sk@gmail.com -----BEGIN PGP PUBLIC KEY BLOCK----- Version: GnuPG v2.0.21 MingW32 mQENBFJOjG8BCADvW5rqQ5wl7bvd51f4Hos+ITC986AIrkg8SvDeaNmhgTIo+vCQ psKvUEC04Oa9rNvgWsWvG/rSgBEQMT+3VDBPJLUw6DK8vcnUMnou8d+Z5jpLiZGh u1J3hYi71SMdZxPwNc4Us8KQP11mPkiigAcTZCVnAdIZMASlkFQVsu5GGc6nY4lI g/TrR4gkaWk71ZL4b5VA8npB4o4Zsis8AtqBfWsglsewt4+JpJex9HCOWJdOpUzH jgSZP5PItvqhpwTm0sVkaKgeGG/DIYQPPV1ZfTC3NxN/kf2MADmWK21lKGfjDuih /U0Dm9PnJxH6ajv7NanWpjCpnefnSIxj83CLABEBAAG0Gm1vaXRlIDxtb2l0ZS5z a0BnbWFpbC5jb20+iQE5BBMBAgAjBQJSToxvAhsPBwsJCAcDAgEGFQgCCQoLBBYC AwECHgECF4AACgkQj/VdKvbCh8E78wf7BQ7K26CsZV4eItuFGscJeVyjHotqIKDR YX+CTYEtVMXUhq4fTXKlhjofH2qsH4zpvehjHpj2uZAUiJ9F5irUVLfLxP+kbDYT FThVjqbI6b8Nwawk6zwWhVIXDFUP4rd/N/wnXyAFWiDBzZ5koBmz4tpXQUvwWfDK aCC6YEOgS0da+zN9j+6CMi3TRmzgyYJs52fFALb6/4fOaNSArDhU4+n3g2pcTkgn G2yKpXeEAZTp/q5fMn+45Bq6xWooneGSPFXnA9oXkXRKUFwOGocM7tDGjVgWeavx GhEA95KsAKEk/v2/qIePg4VLS9DX15/G3gokYk/rRM2V8spgMrqBxg eyhx -----END PGP PUBLIC KEY BLOCK-----
  36.  
  37. @h2emails - gmail
  38. Firstname: Juan at: 2013-09-03 21:23:41
  39. Description: since last Friday not being able to send trojans from a gmail account or a gmail account, the page gives a message that the file contains virus. From the hotmail page we don´t have problems and can send the Trojans.
  40.  
  41. @h2New release
  42. Firstname: Peter at: 2013-03-12 10:15:46
  43. Description: Hi, How can I get the new, 4.30 release? Regards, Peter
  44.  
  45. @h2Some ideas for the Finspy Mobile system to work better 1
  46. Firstname: Kien at: 2012-11-21 05:20:26
  47. Description: 1. SMS export: - The system generates exports to .txt files, one message to one .txt file. These txt files has missed some important information like incoming and outgoing phone numbers, Contact name, … - If the system exports one message to one txt files so it will takes us a lot of time to summarize everything and make reports. Suggestion: - Exports all of the new messages to single csv or excel file. You need to mark what messages has been exported before, so next time the system only exports the new messages. The file exported include many columns, each column represent for one information like: phone numbers, date time, content… 2. The contact list - When the contact list is too long and the period of a connection is not enough for one time sending, then the next time the system will send the contact list from the beginning, not from where the last sending ended. Another problem is if the contact list haven’t sent completely, the sms and call logs are still on the queue. It will waste a lot of time. Suggestion: - Change the priority: SMS, Call log send first, Address book later. 3. Bug with Android spyware generate: We have tried to generate Android spyware before, it was ok. But now when we click Generate button, it take us quite a long time for waiting, and then the file being made was not .apk as usual, it was .dat files. We want to know how to fix this problems.
  48.  
  49. @h2Some ideas for the Finspy Mobile system to work better 1
  50. Firstname: Kien at: 2012-11-21 04:44:59
  51. Description: 1. Export SMS: - The system now exports SMS to txt files. But these files miss some important information such as: Incoming or outgoing phone numbers, IMEI, IMSI. - The system exports each SMS to 1 text files. It makes very difficult and takes a lot of time for us to summarize all information to generate a report for our boss. Suggenstion: - You should adjust the system to export SMS to only one and full .csv or excel files. These files include many columns, each column represents for an information, for example for Phone numbers or Time send, receive. If everything, every information stay together in one files so we are easy to summarize and make report.
  52.  
  53. @h2Screensaver infection
  54. Firstname: ZAR at: 2012-10-12 09:38:22
  55. Description: Hi, In previous versions of Finspy, it was possible to embed the trojan into screensaver and the extension remains .scr. With V4.2 it changes the extension to .exe, any particular reason why this occurs. Regards
  56.  
  57. @h2Exploits not working.
  58. Firstname: Khalid at: 2012-08-20 10:09:05
  59. Description: Dear Support. We bought the following: Microsoft Office PowerPoint PPSX 2010-2007 Microsoft Office Excel XLS 2010-2007-2003-2002 Microsoft Office Word DOC 2010-2007-2003-2002 All seems very straight forward, and all were generated with the toolkit successfully. But its not working. We are testing on Microsoft 2010 and its not working with us. Can please tell me if I can install teamviewer and you can check why its not working. Regards.
  60.  
  61. @h2Update File Linked To Offer No. O-20110303-JOR-0431 dated 3rd March 2011
  62. Firstname: GID at: 2012-05-28 18:33:46
  63. Description: Hello When We Apply The New Update File Named *.ggpck On The Machine, The FinUSB HQ Give Message That The Machine UID Is Wrong. Then The FinUSB HQ Stoped Working Asking For The Suitable Update File. Please Advice
  64.  
  65. @h2please give us reference as soon as possible
  66. Firstname: Odmagnai at: 2012-05-18 05:41:37
  67. Description: Dear Sirs. We tried to send infected pdf file to gmail account. It giving error message even we had zipped it please give us reference as soon as possible Odmagnai.S altan_edu@yahoo.com mnkhzrg@yahoo.com odmagnai@yahoo.com
  68.  
  69. @h2please give us reference as soon as possible
  70. Firstname: Odmagnai at: 2012-05-17 04:30:47
  71. Description: Dear Sirs. We tried to send infected pdf file to gmail account. It giving error message even we had zipped it please give us reference as soon as possible Hi. This is the qmail-send program at mail.mn. Im afraid I wasnt able to deliver your message to the following addresses. This is a permanent error Ive given up. Sorry it didnt work out. odmagnai@gmail.com: 173.194.79.26 failed after I sent the message. Remote host said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://support.google.com/mail/bin/answer.py?answer6590 to 552 5.7.0 review our attachment guidelines. ou2si7873584pbb.339 --- Below this line is a copy of the message. Return-Path: info@future-mongolia.com Received: qmail 7724 invoked by uid 1009 27 Apr 2012 20:24:44 -0000 Received: from unknown HELO progamer491hij info@future-mongolia.com@10.5.0.10 by mail.mn with SMTP 27 Apr 2012 20:24:44 -0000 From: Future Mongolia info@future-mongolia.com To: odmagnai@gmail.com
  72.  
  73. @h2please give us reference as soon as possible
  74. Firstname: Odmagnai at: 2012-05-17 04:30:16
  75. Description: Dear Sirs. We tried to send infected pdf file to gmail account. It giving error message even we had zipped it please give us reference as soon as possible Hi. This is the qmail-send program at mail.mn. Im afraid I wasnt able to deliver your message to the following addresses. This is a permanent error Ive given up. Sorry it didnt work out. odmagnai@gmail.com: 173.194.79.26 failed after I sent the message. Remote host said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://support.google.com/mail/bin/answer.py?answer6590 to 552 5.7.0 review our attachment guidelines. ou2si7873584pbb.339 --- Below this line is a copy of the message. Return-Path: info@future-mongolia.com Received: qmail 7724 invoked by uid 1009 27 Apr 2012 20:24:44 -0000 Received: from unknown HELO progamer491hij info@future-mongolia.com@10.5.0.10 by mail.mn with SMTP 27 Apr 2012 20:24:44 -0000 From: Future Mongolia info@future-mongolia.com To: odmagnai@gmail.com
  76.  
  77. @h2Problem With Activating The License For FinUSB Suite
  78. Firstname: GID/User:7678CCD6 at: 2012-05-08 11:19:02
  79. Description: Kindly Note We Cannot Activate The Product Linked To Your Offer No. O-20110303-JOR-0431 dated 3rd March 2011. The FinUSB HQ Application Asks For A *.ggpck File To Update The License, Where Can We Get This File. In Addition To That, We Found On The Support Site That The Product Is Activated Since 27-11-2011 But We Did Not Activate The Product, Please Advice Best Regards
  80.  
  81. @h2test
  82. Firstname: test at: 2012-04-20 17:30:24
  83. Description: test
  84.  
  85. @h2Edit account information
  86. Firstname: Nasser at: 2012-04-05 09:03:57
  87. Description: I need to change the email address in my account
  88.  
  89. @h2FinFly LAN license
  90. Firstname: Tomas at: 2012-01-16 11:07:46
  91. Description: Sir, we have purchased lots of your systems including FinIntrusion and FinFly LAN. The FinIntrusion KIT was delivered with FinIntrusion KIT SW installed as well as with FinFly LAN. The FinIntrusin SW did not work, so it was replaced by a completely new KIT. In this new set there is Fintrusion installed, but FinFly is not. So we installed FinFly LAN from CD attached, but missing license. Machine ID for FinFly LAN matches papers sent to us and info from the SW: C5:82:22:87:34:78:56:A3. The machine ID mentioned at your support pages is wrong. Please send us the license file for FinFly LAN with installation manual and fix the wrong machine ID here. Thx. Tom
  92.  
  93. @h2FinSpy Mobile
  94. Firstname: E7549C72 at: 2011-12-12 19:14:22
  95. Description: To whom it may concern We are currently investigating the possibility of adding the FinSpy Mobile package to our cyber solution. Brydon was always our contact person and he was in contact with our general manager, but he was moved to another structure. Can you please ask him to prepare a proposal and forward it to cyberiakicksass@gmail.com. Regards ZAR
  96.  
  97. @h2License problem
  98. Firstname: Hiwunet at: 2011-09-20 09:24:50
  99. Description: Our FinUsb products licence was supposed to have expired on Sep 30, 2011, but it has expired since sep 1 second , this same product is not able to import data that has been collected in the USB flashes. with kind regards!
  100.  
  101. @h2My license
  102. Firstname: Thanh at: 2011-07-31 06:10:29
  103. Description: Hi, as our contract, we have bought Finspy mobile with 2 years license and support, but when checking license in this website, it is only 01 year. Please check it for me. Thanks, Thanh
  104.  
  105. @h2Deep Freeze
  106. Firstname: Nazar at: 2011-05-24 13:35:31
  107. Description: One of our target PC is with Deep Freeze 7 sw. And when we infected it we can not see that PC as online it is ofline
  108.  
  109. @h2License issues
  110. Firstname: Hiwunet at: 2011-03-15 14:17:43
  111. Description: we bought 60 licenses from your company , and we have currently 31 active targets. Our system shows the error:Remove target license no license found for target xxxxxxxxxxxxx
RAW Paste Data
Pastebin PRO Autumn Special!
Get 40% OFF on Pastebin PRO accounts!
Top