Even if there was a leak, let’s say the hose, you would see venting gas anyway, there would also be some slush. That leaves the box which leaks anyway but we call it venting otherwise the box would blow up with pressure, With no slush, 100% bad gas, not liquid CO2 so this is our last reply on this issue

--

 	James from Scilogex


On Sun, Apr 8, 2018 at 05:43 PM, "Michael" <m.stevens111@outlook.com> wrote:
As I’ve already mentioned, the gas is correct. We’ve attempted different cylinders as well. No there isn’t ‘slush’.
On Sun, Apr 8, 2018 at 05:39 PM, "James" <james@scilogex.intercom-mail.com> wrote:
Is there any slush at all?
On Sun, Apr 8, 2018 at 05:36 PM, "James" <james@scilogex.intercom-mail.com> wrote:
Leak where? Just a box and hose pipe. The gas is not liquid CO2
On Sun, Apr 8, 2018 at 05:34 PM, "Michael" <m.stevens111@outlook.com> wrote:
I’ve tried more than 1 cylinder. I think it’s some sort of leak, or maybe microwave parts inside? I forget the name. Although I really don’t know, which is why I contacting you... not sure why you’re asking me?
On Sun, Apr 8, 2018 at 05:29 PM, "James" <james@scilogex.intercom-mail.com> wrote:
If that’s the case, what do you think is failing on the unit?? It’s a box and a hose. I guarantee the gas is bad
On Sun, Apr 8, 2018 at 05:27 PM, "Michael" <m.stevens111@outlook.com> wrote:
It’s not the gas. I’m using a co2 liquid cylinder with an internal siphon. It’s firmly connected with the plastic washer. I know for sure it can’t be my own fault, because it’s the same setup I used when the device was functioning.
On Sun, Apr 8, 2018 at 05:21 PM, "James" <james@scilogex.intercom-mail.com> wrote:
It will vent like the liquid co2 but not form ice. Classic
On Sun, Apr 8, 2018 at 05:19 PM, "James" <james@scilogex.intercom-mail.com> wrote:
Then it’s obviously the gas
On Sun, Apr 8, 2018 at 05:18 PM, "Michael" <m.stevens111@outlook.com> wrote:
That’s what it looks like. It doesn’t form dry ice, so regardless if it’s a leak or not it’s not working.
On Sun, Apr 8, 2018 at 05:15 PM, "James" <james@scilogex.intercom-mail.com> wrote:
and there is no leaking on your video
On Sun, Apr 8, 2018 at 05:13 PM, "James" <james@scilogex.intercom-mail.com> wrote:
The gas is almost certainly not liquid CO2. It has to be regular CO2. Please understand there is nothing that can go wrong with the unit. It’s simply a box and a hose.
On Sun, Apr 8, 2018 at 05:11 PM, "Michael" <m.stevens111@outlook.com> wrote:
Yes, I’ve watched your video. I’m using the correct equipment, everything is fine. It was initially working, but stopped when we came up with the Youtube video idea.
On Sun, Apr 8, 2018 at 05:09 PM, "James" <james@scilogex.intercom-mail.com> wrote:
https://www.dropbox.com/s/eyxp7iika1t0nj5/SCILOGEX_Dry-Ice%20Maker.m4v?dl=0
On Sun, Apr 8, 2018 at 05:06 PM, "James" <james@scilogex.intercom-mail.com> wrote:
Looks like wrong gas
Have you seen our video???
On Sun, Apr 8, 2018 at 05:06 PM, "Michael" <m.stevens111@outlook.com> wrote:
Alright, well something is wrong with it. I do believe it’s leaking
On Sun, Apr 8, 2018 at 05:01 PM, "James" <james@scilogex.intercom-mail.com> wrote:
Looks normal. Did you see our video?
It’s venting, which is normal. This is not leaking
On Sun, Apr 8, 2018 at 04:59 PM, "Michael" <m.stevens111@outlook.com> wrote:
Yeah not a problem. I figured you’d want to see this. At the end of the process I have no dry ice.
 	47E58F64C64A4BB9AA8B47986EE98449.jpg

 	E3B03719B90543859345855339B76FFB.jpg

On Sun, Apr 8, 2018 at 05:38 AM, "James" <james@scilogex.intercom-mail.com> wrote:
Please send photos or preferably video of the leak to info@scilogex.com
On Sun, Apr 8, 2018 at 01:58 AM, "Michael" <m.stevens111@outlook.com> wrote:
I’ve taken it to a someone with know-how, and they’re telling me it has a leak, and dry-ice won’t form. He say’s it isn’t a gas issue.
On Wed, Apr 4, 2018 at 03:59 AM, "James" <james@scilogex.intercom-mail.com> wrote:
Hello,

This is not supposed to be air tight. It sounds like you have a gas issue. 99% of issues like not being able to make gas, are due to the gas being used. Have you seen our operational video on our website?


Regards,
Michael Williams
SCILOGEX
mjwilliams@scilogex.com
1275 Cromwell Ave. | Suite C6 | Rocky Hill | CT 06067 | USA
T:(860) 436-9221
[Website] [New-Products] [Promotions]
On Tue, Apr 3, 2018 at 10:37 PM, "Michael" <m.stevens111@outlook.com> wrote:
Just email me I suppose. I must go now. Thank you.
On Tue, Apr 3, 2018 at 10:34 PM, "Michael" <m.stevens111@outlook.com> wrote:
So basically I've had it for a little while now. Not too long. We make dry ice here for our youtube channel, and we were actual about to do a review on the portable one we bought. It's honestly really cool. But randomly it's not worked. It leaks during the process, and doesn't form dry ice on the inside anymore. Any chance you can help?
On Tue, Apr 3, 2018 at 10:29 PM, "Operator" <operator@scilogex.intercom-mail.com> wrote:
Scilogex typically replies in a few hours.
A few more details will help get you to the right person:
Thanks! The team typically replies in a few hours.
On Tue, Apr 3, 2018 at 10:29 PM, "Michael" <m.stevens111@outlook.com> wrote:
Hello I have an issue with my dry ice maker