05:13:48  Regrettably, all our representatives are busy at the moment. Considering our incoming traffic, our response time may be more than 5 minutes.
05:13:48  <mguest8>: hi
05:14:00  <oliver.tumbasz>: Hello, I'm Morgan and I will be assisting you today.
05:14:07  <mguest8>: Its Tom
05:14:12  <oliver.tumbasz>: How may I help?
05:14:21  <oliver.tumbasz>: *fae48051-b590-04e3-9b11-19deae99f845
05:14:52  <mguest8>: 1 have been charded 193.33 by ddt servixes
05:15:09  <mguest8>: it went straight out not pending at bank
05:15:16  <oliver.tumbasz>: Could you please tell me your registered email address and username?
05:15:31  <mguest8>: I was refunded twice yesterday accudentally pressed button
05:15:46  <mguest8>: Tomowencorbett@yahoo.co.uk
05:16:14  <oliver.tumbasz>: Thank you.
05:16:18  <mguest8>: I contactedtwice on 17th refunded twice since payments pending
05:16:45  <mguest8>: now just woken up not on site and 193 been removed from 17th
05:17:08  <mguest8>: All credits were returned not used
05:17:18  <oliver.tumbasz>: Yes I can indeed see that two 157.99 credit packages have been refunded on your behalf.
05:17:28  <oliver.tumbasz>: You noticed one charge on your balance, correct?
05:17:29  <mguest8>: I had 7 free peeks left so i only usedthem
05:17:57  <mguest8>: 1 payment has come off my bank account from 17th
05:18:10  <mguest8>: yesterdays they bothwere cleared
05:18:22  <mguest8>: yes
05:18:29  <oliver.tumbasz>: I understand. So one you have successfully received back and the other one cleared?
05:18:40  <mguest8>: it was sorted yesterday
05:18:53  <mguest8>: both cleared off pending list
05:19:06  <mguest8>: now suddenly 1 cleared
05:19:12  <mguest8>: help
05:19:20  <oliver.tumbasz>: I see, thank you for the clarification.
05:19:42  <mguest8>: mistake explained yesterday 1min after both happened
05:20:00  <mguest8>: guy refunded me
05:20:47  <oliver.tumbasz>: I understand, allow me a few moments to look into this please.
05:21:06  <mguest8>: As i said credits were all returned.
05:21:26  <mguest8>: i had 7 free peeks for some reason soi used them
05:21:32  <mguest8>: thats it
05:21:48  <oliver.tumbasz>: I understand, that is fine.
05:21:52  <mguest8>: all credits disappeared
05:22:52  <mguest8>: i stupidly hit yellow button by mistake as explained last night
05:22:52  <oliver.tumbasz>: I have gone through your recent transactions and there are no signs that any have arrived from you to us since the refunds happened. What I believe happened is that your bank cleared the transaction in question but have not yet noticed that we have reversed it, therefore I kindly ask you to contact your bank first and let them know about the situation.
05:23:13  <mguest8>: ok
05:23:15  <oliver.tumbasz>: In case you are still missing funds in the next couple of days, I advise you to contact us again where we could continue with helping you receive the funds.
05:23:46  <mguest8>: could you reinburse me still
05:23:57  <mguest8>: moneys gone to you
05:24:10  <mguest8>: why cant you see it
05:24:12  <oliver.tumbasz>: No, I cannot do that for you as I mentioned, we haven't received the funds.
05:24:19  <oliver.tumbasz>: Your bank is probably holding the funds.
05:24:27  <mguest8>: so where funds gone
05:24:40  <oliver.tumbasz>: In case they release them to us, we will give you the credits, but firstly kindly contact them about the issue.
05:24:56  <mguest8>: ok