<article class="content ">
                            <h1>UK Booking Conditions</h1>
                <p>
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READ THIS CAREFULLY. WHEN YOU MAKE A RESERVATION REQUEST WITH US
(WHETHER BY EMAIL, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED
TO HAVE BEEN ACCEPTED BY YOU.</strong>
<br></p>
<h2>1 Welcome</h2>
<p>1.1 Welcome to www.sykescottages.co.uk (the
"<strong>Site</strong>") which is owned and operated by
Sykes Cottages Limited ("<strong>we</strong>",
"<strong>our</strong>" or
"<strong>us</strong>", as applicable). Please see further
the <span class="c1">Contact us</span> section below for our
company and contact details.</p>
<p>1.2 These Booking Conditions apply to the reservations you make
with us for holiday properties featured on our Site
("<strong>Bookings</strong>"), whether by telephone or
via the Site, and the accommodation rental services you receive
from owners of those properties under your contract with them.
Please note that additional terms and conditions apply to the use
of and access to the Site by you and other visitors. Please see our
<span class="c1">Terms of Use</span> for details of those
terms.</p>
<p>1.3 Please read these Booking Conditions and our <span class="c1">Terms of Use</span> together with their related policies
carefully before you access, use, or make a Booking, as all these
terms will apply when doing so. We recommend that you print or save
a copy of all these terms and conditions for future reference.
<strong>By making a Booking with us, you confirm that you accept
all these terms and conditions and that you agree to comply with
them.</strong></p>
<p>1.4 We provide this Site so that you and other holidaymakers can
reserve accommodation in holiday cottages, log cabins and other
properties featured on our Site
("<strong>Properties</strong>"). We provide a service via
this Site that allows you to make Bookings at each Property
("<strong>Booking Service</strong>"), however the
accommodation that you book is a service provided by the relevant
owner of each Property ("<strong>Owner</strong>"). We act
as booking agent for Owners and consequently, the contract for the
provision of the accommodation rental and related services
("<strong>Rental Services</strong>") is solely between
you and the relevant Owner, not us. Please see further the
<span class="c1">Our Role</span> section below.</p>
<p>1.5 To make these Booking Conditions easier to read, we use a
number of definitions. We refer to: "<strong>Rental
Contract</strong>" as the legally binding agreement between
you and the Owner for the Rental Services you receive in connection
with a Booking; "<strong>Rental Charges</strong>" as the
fees payable by you under the Rental Contract that we collect from
you on behalf of the applicable Owner;
"<strong>Deposit</strong>" as the initial instalment of
the Rental Charges quoted during the Booking process and payable by
you when making a Booking; "<strong>Rental
Balance</strong>" as the balance of the Rental Charges payable
by you after payment of the Deposit; "<strong>Holiday
Period"</strong> as the dates for which you reserve a Property
<strong>i</strong>n your Booking; "<strong>Booking
Details</strong>" as details specific to your Booking
including the Property, Holiday Period and any restrictions
notified to you
<br>
during the Booking process; and "<strong>Guests</strong>"
as holidaymakers other than you that are booked to stay at the
Property during the Holiday Period under your Booking.
<br>
<br>
1.6 We have a number of policies referred to in these Booking
Conditions, including our <span class="c1">Privacy Policy</span>
and <span class="c1">Cookie Policy</span>. They all form part of
our agreement with you so please take the time to read them.</p>
<p>1.7 Every time you wish to use our Booking Service, please check
these Booking Conditions to ensure you understand the terms and
conditions which will apply at that time. <strong>Your attention is
drawn in particular to the sections headed <span class="c1">Our
liability</span> and <span class="c1">Owners'
liability</span></strong>. These Booking Conditions were most
recently updated on the date of posting that appears at the top of
this page.
<br>
<br>
1.8 If you have any queries or concerns regarding these Booking
Conditions, please contact us using the details set out in the
<span class="c1">Contact us</span> section below.
<br></p>
<h2>2 Your privacy and our use of cookies
<br></h2>
<p>2.1 We take your privacy very seriously. Please read our
<span class="c1">Privacy Policy</span> to see how we use your
personal information, including the information you submit about
yourself when making a Booking. By submitting your personal
information to us, you agree to our use of that information in the
ways described in our <span class="c1">Privacy Policy</span>,
including sharing your information with Owners for the purposes of
their provision of the Rental Services.
<br>
<br>
2.2 Like many online services we use a feature called a
'cookie', which is a small data file that is sent to your
browser from a web server and stored on your device's hard
drive. References in these Terms to 'cookies' also include
other means of automatically accessing or storing information on
your device. By agreeing to these Booking Conditions, you are
providing your consent for us to use cookies in the ways described
in our <span class="c1">Cookie Policy</span>, however, you may
delete any of these cookies at any time if you wish. Please see our
<span class="c1">Cookie Policy</span> for detailed information on
the types of cookies we use on the Site, the purposes for which we
use each cookie, how you can disable and enable the use of certain
cookies and the consequences of doing so.
<br>
<br>
2.3 We may record telephone calls between us for monitoring and
training purposes. In the event of a dispute between us, we reserve
the right to review any recorded calls between us.
<br></p>
<h2>3 Our role
<br></h2>
<p>3.1 We act as agent for the Owner by taking and arranging
Bookings for the Properties that appear on this Site. We do not own
any of the Properties but we reserve the right to refuse any
Bookings in accordance with these Booking Conditions.
<br>
<br>
3.2 Once we have accepted a Booking in the way described in the
<span class="c1">Making a Booking</span> section below, a legally
binding Rental Contract will be formed between you and the Owner
under which the Owner will make the Property available to you and
provide the Rental Services for the Holiday Period. Just to be
clear, we will not be a party to the Rental Contract.
<br>
<br>
3.3 The following will all form part of the Rental Contract between
you and the Owner:
<br></p>
<blockquote>
<p>3.3.1 your Booking Details;
<br></p>
</blockquote>
<blockquote>
<p>3.3.2 these Booking Conditions; and
<br></p>
</blockquote>
<blockquote>
<p>3.3.3 any other special or additional conditions that we draw to
your attention during the booking process before we accept your
Booking.
<br></p>
</blockquote>
3.4 As our obligations to you are limited to those in connection
with the Booking Service, we accept no liability for any defects or
unavailability of the Property or any other problems with your
holiday. Your rights under these Booking Conditions and the Rental
Contract are directly against the Owner. Please see further the
<span class="c1">Our liability</span> section.
<h2>4 Your use of our Booking Service
<br></h2>
<p>4.1 Our Booking Service is available to you for your personal,
non-commercial use only. You may not offer for resale any Booking
Services or Rental Services for any Properties that appear on our
Site without our express written permission.
<br></p>
<h2>5 Property and Rental Services Descriptions
<br></h2>
<p>5.1 We make every effort to ensure that the descriptions
(including Rental Charges and
<br>
availability) relating to the Properties and Rental Services on our
Site are accurate and
<br>
complete. These descriptions include details of the Property and
Rental Services including photos, the availability period of the
Property for rental, the Rental Charges and any additional charges,
the facilities available at the Property, maximum occupancy
numbers, any accreditations, awards or descriptions of quality
relating to the Property including star ratings. If we discover a
mistake or error relating to this information we will correct this
promptly on our Site and will contact you if that information
relates to a Booking that you have already made using our Site.
<br>
<br>
5.2 The Property and Rental Services descriptions do not constitute
advice or recommendation given by us. We do not independently
verify accreditations, awards or star or other quality ratings and
such ratings are only indicative of what level of quality you can
expect from a particular Property. We will not be liable for
inaccuracies or errors in this information or the accommodation
information as this information is supplied to us by Owners.
<br>
<br>
5.3 Rental Charges shown in the search listings on our Site are per
Property (and not per person). It is your responsibility to check
the total price before completing the Booking process.
<br>
<br>
5.4 We do not accept responsibility for any changes or closures to
amenities or attractions mentioned in the Property or Rental
Services descriptions on our Site.
<br></p>
<h2>6 Making a Booking
<br></h2>
<p><em>Eligibility</em>
<br>
<br>
6.1 To be eligible to make a Booking and enter into a Rental
Contract you must:
<br></p>
<blockquote>
<p>6.1.1 be 18 years of age or over and have the legal capacity to
enter into legally binding agreements;
<br></p>
</blockquote>
<blockquote>
<p>6.1.2 register with us on the Site (in advance or when Booking)
or by telephone by providing your real name, phone number, email
address and other requested information; and
<br></p>
</blockquote>
<blockquote>6.1.3 possess a valid credit or debit card issued by a
bank acceptable to us.
<br></blockquote>
<p><em>Booking methods</em>
<br>
<br>
6.2 You may make a Booking directly using the Site or by contacting
us by telephone or by email using the details in the <span class="c1">Contact us</span> section.
<br>
<br>
6.3 If you provide your Booking details to us by email, we will
send to you a link on the Site so that you can make a Booking
online.
<br>
<br>
<em>The contract between you and us and between you and Owners</em>
<br>
<br>
6.4 By making a Booking with us you are making an offer to:
<br></p>
<blockquote>
<p>6.4.1 receive our Booking Service; and
<br></p>
</blockquote>
<blockquote>6.4.2 enter into a Rental Contract with the applicable
Owner.
<br></blockquote>
<p>6.5 The following steps have to take place before a contract is
made between us for the provision of the Booking Service and
between you and the applicable Owner for the provision of Rental
Services under a Rental Contract:</p>
<blockquote>6.5.1 you submit your Booking form to us on the Site by
submitting your Booking Details and your payment details for
processing by pressing 'Pay Now'. Before submitting your
Booking on the Site, the Booking process will give you the
opportunity to review the Booking, these Booking Conditions and the
Booking Details for your chosen Property and, if you require, make
amendments to your Booking.</blockquote>
<blockquote>For telephone bookings we will read you details of your
Booking and Booking Conditions for your confirmation. You may make
any required amendments at this point. We will then request payment
details and process these.;</blockquote>
<blockquote>6.5.2 you will receive an on-screen acknowledgement of
your Booking and a receipt for your payment by email at the address
provided</blockquote>
<blockquote>For telephone bookings we will verbally confirm your
booking reference and will send you a receipt for your payment by
email at the address provided;</blockquote>
<blockquote>6.5.3 we check the availability of the Property
relating to your Booking and, provided we have processed your
payment, we will send you an email confirming your booking together
with a copy of these Booking Conditions and other details relating
to your Booking ("<strong>Booking
Confirmation</strong>");</blockquote>
<blockquote>6.5.4 we accept:</blockquote>
<blockquote>
<blockquote>a) your offer to receive our Booking Services;
and</blockquote>
<blockquote>b) acting on the applicable Owner's behalf as its
agent, your offer to enter into the Rental Contract,
<br></blockquote>
</blockquote>
<blockquote>in each case, at the time we take payment for the
Booking Fee and Deposit. Accordingly, nothing that we say or do
will amount to any acceptance of your offer until we actually take
payment for the Booking Fee and Deposit, at which point a contract
will be made between us for the Booking Service and between you and
the Owner for the provision of Rental Services under the Rental
Contract.</blockquote>
<p><br>
6.6 You will not be able to make a Booking for a Holiday Period
that falls too far in the future. However, for certain Properties,
you may have the opportunity to make a provisional Booking via the
Site for your desired Holiday Period. The fee for such Booking will
be quoted during the Booking process. If you make a provisional
Booking, we will notify you if and when the Property becomes
available for Bookings for your desired Holiday Period. You may
cancel a provisional Booking at any time by contacting us using our
details in the <span class="c1 c1">Contact Us</span> section and we
will refund you the fee you have paid for the provisional Booking
in full within 14 days of receiving your request. If you confirm
your provisional Booking by making a Booking then we will deduct
the fee for the provisional Booking from the applicable Booking
Fee. If the Owner withdraws the Property from the Site or you do
not make a Booking when we give you the opportunity to do so, the
provisional Booking will be automatically cancelled and we will
refund the fee you have paid for the provisional Booking in full
within 14 days of cancellation.
<br>
All refunds will be made using your original payment method.
<br></p>
<h2>7 Fees, charges and payment
<br></h2>
<p>7.1 The fees and charges will be as quoted on this Site from
time to time and, unless otherwise stated, are quoted in pounds
sterling. We use our best efforts to ensure that these are correct
at the time when the relevant information was entered onto our
systems. However, it is always possible that, despite our best
efforts, some of the fees and charges on the Site may be
incorrectly priced. We will normally check these prices as part of
our confirmation procedures so that:</p>
<blockquote>
<p>7.1.1 where the actual Rental Charges or other fees are less
than those quoted on the Site at the time you made your Booking, we
will charge the lower amount when confirming the Booking to you;
and</p>
<p>7.1.2 where the actual Rental Charges or other fees are higher
than those quoted on the Site at the time you made your Booking, we
will contact you as soon as possible to inform you of this error
and we will give you the option of continuing to book the Property
at the correct (higher) price or cancelling your Booking. We will
not process your Booking until we have your instructions. If we are
unable to contact you using the contact details you provided during
the Booking process, we will treat the Booking as cancelled and
notify you in writing.
<br>
<br></p>
</blockquote>
<p>7.2 The fees and charges may change from time to time, but
changes will not affect any Booking which we have confirmed with a
Booking Confirmation.</p>
<p>7.3 All Booking Fees, Rental Charges and all other fees and
charges quoted on this Site include VAT, where applicable.
<br>
<br>
7.4 Before submitting your Booking online, you will be presented
with details of the total Rental Charges payable for your Booking
together with details of the following amounts payable at the time
of your Booking:</p>
<blockquote>
<p>7.4.1 the Booking Fee (which is <strong>non-refundable</strong>
once your Booking is confirmed);</p>
<p>7.4.2 the Deposit and, if the date the Rental Balance would
normally fall due for that Booking has already passed, the Rental
Balance too; and</p>
<p>7.4.3 any additional fees and charges quoted during the Booking
process when you make your Booking (for example, card handling
fees, heating supplements, pet charges and linen charges).
<br>
<br></p>
</blockquote>
<p>7.5 If you are paying a Deposit rather than the entire Rental
Charges when making your Booking, you will also be presented with
the date by which you will need to make payment to us for the
Rental Balance. Please note, we may (but are not obliged to)
contact you to remind you of the due date for payment of the Rental
Balance.</p>
<p>7.6 We currently accept various forms of payment including via
credit and debit card. Please refer to our <span class="c1">Payment
Methods</span> page for details of the payment cards and methods
that we currently accept.
<br>
<br>
7.7 We take the payments due at the time of Booking from your
chosen payment method once you have entered your payment details
and have clicked the 'Confirm Card Details' button, subject
to payment authorisation.
<br>
<br>
7.8 If the Rental Balance or any other additional payments are due
after you make your Booking, then:</p>
<blockquote>
<p>7.8.1 if you authorised us to take payment for these amounts
when you made your Booking, we will automatically take payment from
you using your original payment method. If there has been a change
to the Rental Charges due to changes in the exchange rates and
additional amounts are payable, we will contact you before taking
payment. Please see further paragraph 8.1 below; or</p>
<p>7.8.2 if you did not authorise us to take payment for these
amounts when you made your Booking, you will need to make these
payments either by using the payment feature within your account on
the Site or by contacting us by telephone using the number in the
<span class="c1">Contact us</span> section below.</p>
</blockquote>
<h2>8 Payment currencies, interest and credit card surcharges
<br></h2>
<p>8.1 During the booking process you may be presented with an
option to pay for your Booking in one or more currencies. The
payment currencies we accept for a particular Booking will be
notified to you during the Booking process. The exchange rate for
all payments will be based on exchange rates set by our internal
systems which may increase and decrease based on changes in the
market. If on the date your Rental Balance is due, changes to these
exchange rates result in an increase of 5% or more to the Rental
Charges we quoted at the time you made your Booking, then we may
increase the Rental Balance to include this additional amount. If
you do not wish to pay this amount, you may end your Rental
Contract giving notice within 14 days of the date we notify you of
the increase.
<br>
<br>
8.2 If you do not make any payment to us by the due date we and/or
Owners may charge interest to you on the overdue amount at the rate
of four percent (4%) a year above the base lending rate of the Bank
of England from time to time. This interest shall accrue on a daily
basis from the due date until the date of actual payment of the
overdue amount, whether before or after judgment. You must pay us
interest together with any overdue amount.</p>
<p>8.3 We incur fees from credit card companies when you pay by
credit card and will pass these on. Such credit card surcharges
will be advised at the time of booking. We also reserve the right
to charge you any banking fees we incur for handling dishonoured
cheques, bank transfers or any other payments, which you must
reimburse to us within seven (7) days of our written request.
<br>
<br>
8.4 Please note some Owners may charge a 'good housekeeping
bond', which will be included alongside the charges quoted to
you during the Booking process. The Owner will communicate directly
with you to collect and (if appropriate) return this bond. We have
no control over the payment or return of such bonds by the Owner.
The Owner must, within 7 days of the end of the relevant Holiday
Period return all or part of the bond to you and, if retaining any
part of the bond, notify you in writing of the reasons for doing
so.</p>
<h2>9 Gift vouchers
<br></h2>
<p>9.1 You may order gift vouchers from us by completing the
<span class="c1">Gift Voucher Purchase Form</span> and posting the
form to us at the address set out in our <span class="c1">Gift
Voucher</span> page. You may choose to receive your gift vouchers
by email or by post and we will send the vouchers using the method
and address that you specify in the form within 30 days of the date
we receive your form. If you have not received your gift voucher or
code within the applicable period, please contact us using the
details set out in the <span class="c1">Contact us</span> section.
<br>
<br>
9.2 Gift vouchers are available in denominations of £25 and
can be used to pay for Bookings in part or in full. Where the cost
of a Booking is less than the value of the gift voucher, no cash
refunds will be given.</p>
<p>9.3 A gift voucher can be redeemed online during the Booking
process by entering the unique code which appears on your gift
voucher.</p>
<p>9.4 Gift vouchers are valid for a period of two (2) years from
the date of purchase and can be used for any Booking with a Holiday
Period that starts before the voucher's validity period
expires. Any remaining balance on a gift voucher may no longer be
used after expiry of its validity period.
<br>
<br>
9.5 If a Booking is purchased with a gift voucher which is
subsequently cancelled, any refunded amount will be credited to the
gift voucher.
<br>
<br>
9.6 Gift vouchers cannot be exchanged for cash, replaced if lost or
damaged and are non-refundable. Without our express written
permission, we do not permit you or any third party to sell or
trade our gift vouchers.
<br></p>
<h2>10 Your right to cancel or transfer a Booking
<br></h2>
<p>10.1 Please check all the details in your Booking Confirmation
promptly after receiving the confirmation and notify as soon as
possible if you think we have made any mistakes or errors with your
Booking.</p>
<p>10.2 Please contact us directly using the contact details in the
<span class="c1">Contact Us</span> section if you would like to
amend your Booking. If an Owner agrees to amend the Booking,
additional charges including additional Rental Charges and/or an
administration fee may also be payable to cover our costs of making
the amendment. This does not affect your legal rights.
<br>
<br>
10.3 After you receive your Booking Confirmation:</p>
<blockquote>
<p>10.3.1 you will not be entitled to cancel the Booking Service
for a particular Booking and obtain a refund as we will already
have completed the provision of the Booking Service for that
Booking; and
<br>
10.3.2 you will not have a legal right to cancel the Rental
Contract as the Rental Services provided under it are accommodation
and leisure services for which the contract provides a specific
period of performance. You may, however, end the Rental Contract in
accordance with the section <span class="c1">Your right to end a
Rental Contrac</span>t.
<br></p>
</blockquote>
<p>10.4 You may not transfer your Rental Contract to another
person. If you do not stay at the Property during the Holiday
Period but your Guests do, you will still be legally responsible
for all your obligations under the Rental Contract and these
Booking Conditions and your Guests' compliance with them.
Please see further paragraph 13.4.</p>
<h2>11 Cancellations of your Booking by us and Owners
<br></h2>
<p>11.1 We may cancel your Booking on an Owner's behalf if:</p>
<blockquote>
<p>11.1.1 we become aware of any health and safety or
quality-related issue with the applicable Rental Services or
Property or its immediate surroundings (for example contamination
to the Property's water supply);</p>
<p>11.1.2 our agency agreement with the relevant Owner terminates
due to a breach by the Owner.</p>
</blockquote>
<p>11.2 An Owner may cancel your Booking due to circumstances or
events outside their reasonable control. Please see further
paragraph 25.10.</p>
<p>11.3 If we or an Owner cancels a Booking in accordance with this
paragraph 11, we may (but are not obliged to):</p>
<blockquote>
<p>11.3.1 arrange alternative accommodation for you and your Guests
of an equivalent type and standard in a similar location. We will
not be liable for any costs associated with arranging alternative
accommodation and such alternative may be subject to the payment of
additional charges by you if the Rental Charges for the alternative
are higher than those under the cancelled Booking; and/or</p>
<p>11.3.2 obtain a refund from the relevant Owner of any amounts
paid by you to that Owner in relation to the cancelled Booking.
<br></p>
</blockquote>
<h2>12 Booking restrictions
<br></h2>
<p>12.1 The maximum Holiday Period for any Booking is generally 28
consecutive days, subject to availability. However, certain
Properties may have a shorter maximum Holiday Period.</p>
<p>12.2 If a Property requires a minimum Holiday Period or has a
maximum Holiday Period shorter than 28 days, this will be clearly
stated on the relevant Property description page on our Site.</p>
<h2>13 Your responsibilities
<br></h2>
<p>13.1 You must make sure that all the information you provide to
us in connection with your Booking is true, accurate, current and
complete. If any of your details change (e.g. email address, postal
address), you must promptly update your details.</p>
<p>13.2 You accept financial responsibility for all transactions
made under your name or account.</p>
<p>13.3 You promise to us and to each Owner that during the Holiday
Period:</p>
<blockquote>
<p>13.3.1 that the number of people occupying the Property will not
exceed the number stated on in your Booking Confirmation;</p>
<p>13.3.2 that the Property will be used solely for the purpose of
a holiday by you and your Guests;
<br>
<br>
13.3.3 that you will (and ensure that your Guests will) show all
due consideration and respect for any Owners and their
representatives and neighbours or other persons or parties that
have a connection with the Property. This includes refraining from
abusing your stewardship of the Property or dangerous, offensive,
violent or anti-social behaviour towards such persons or parties;
<br>
<br>
13.3.4 that you will (and ensure that your Guests will) use the
Property and Rental Services lawfully, will not abuse any
facilities provided as part of the Rental Services and will comply
with any health and safety or other policies or instructions
notified to you by us or the Owner in connection with the Property
or Rental Services;
<br>
<br>
13.3.5 to allow the Owner or his representative to access the
Property at any reasonable time during the Holiday Period provided
the Owner provides reasonable advance notice (except in
emergencies);
<br>
<br>
13.3.6 to keep the Property and all furniture, utensils, equipment,
fixtures and fittings in or on the Property in the same state of
repair and condition as at the commencement of the Holiday Period
and to ensure that at the end of that period the Property is left
in the same state of order and cleanliness in which it was found.
<strong>The Owner (or us acting on their behalf) may make an
additional, reasonable charge for professional cleaning after your
and your Guests' occupancy as may be required to return the
Property to its original state of cleanliness and
tidiness;</strong></p>
<p>13.3.7 to report as soon as possible to the Owner (or his
representative) any breakages or damage caused by you or your
Guests during the Holiday Period. <strong>Without affecting any
other remedies that the Owner has under the Rental Contract, you
promise to fully reimburse the Owner for the cost of replacement or
repair for such breakages or damage. We may collect such payments
on the Owner's behalf;</strong></p>
<p>13.3.8 to arrive after 3 p.m. on the arrival day and to vacate
the Property by 10 a.m. on the day of departure unless you have
selected alternative check-in and check-out dates during the
Booking process (as detailed in your Booking Confirmation) or
agreed otherwise with the Owner;</p>
<p>13.3.9 not to allow any person other than you and your Guests to
use the facilities and amenities of the Property without the
express permission of the Owner; and</p>
<p>13.3.10 to notify all Guests before the Holiday Period starts of
your and their obligations under this paragraph 13.3.
<br>
<br></p>
</blockquote>
<p>13.4 You will be responsible for all Guests staying at the
Property and the things they do (and do not do) even if you do not
stay there yourself during the Holiday Period.</p>
<p>13.5 It is your responsibility to ensure you, your Guests and
any pets have the relevant travel and health documents and
requirements needed for visiting the country in which a Property is
located. These include any passport or other identification
documents, visa requirements and, in the case of pets, any vaccines
or microchips. We will not be liable for any expenses incurred
resulting from your missing, incomplete or incorrect documentation
or any non-compliance with such requirements.
<br>
<br>
13.6 In the event that you or any Guest fails to comply with the
requirements set out above in paragraph 13.3, the Owner (or their
representative) can refuse to allow you and your Guests to enter
and stay at the Property or can require you and your Guests to
leave the Property before the end of the Holiday Period. In either
case, you will be treated as having broken the terms of Rental
Contract and the provision set out in the <span class="c1">Owners' right to end a Rental Contract</span> section will
apply.</p>
<h2>14 Owners' responsibilities
<br></h2>
<p>14.1 The Owner will:</p>
<blockquote>14.1.1 perform the Rental Services using reasonable
care and skill;</blockquote>
<blockquote>14.1.2 as soon as possible, notify you in writing of
any changes to the description of the Property and/or Rental
Services relating to your Booking which would make our descriptions
of the Property inaccurate, incomplete or misleading;</blockquote>
<blockquote>14.1.3 ensure that the Property is vacant and that you
and your Guests have exclusive access to the Property and Rental
Services for the full period of the Holiday Period;</blockquote>
<blockquote>14.1.4 ensure that suitable arrangements are in place
for you to collect and return the keys/access cards for the
Property;</blockquote>
<blockquote>14.1.5 not make any use of the Property (including
conducting any viewings of the Property) during the Holiday
Period;</blockquote>
<blockquote>14.1.6 show all due consideration and respect to you
and your Guests including refraining from any dangerous, offensive,
violent or anti-social behaviour towards you and your
Guests;</blockquote>
<blockquote>14.1.7 will ensure that the Owner, the Property and the
Rental Services comply with all applicable laws and regulations
during the Holiday Period;</blockquote>
<blockquote>14.1.8 comply with the terms of the Rental Contract and
act in good faith at all times;</blockquote>
<blockquote>14.1.9 respond to queries, complaints and problems
which arise during or after the Holiday Period and use its best
efforts to resolve them; and</blockquote>
<blockquote>14.1.10 if VAT forms part of the Rental Charges,
provide you with a VAT invoice at your written request.
<br></blockquote>
<h2>15 Pets</h2>
<p>15.1 Pets are only allowed at Properties where this is expressly
stated in the applicable Property description. If you take a pet to
a Property that does not allow them, or exceed the stated
number/size of pet(s), the Owner (or his representative) has the
right to:</p>
<blockquote>
<p>15.1.1 refuse to allow you and your Guests to enter or stay in
the Property; or</p>
<p>15.1.2 ask you and your Guests to leave the Property before the
end of the Holiday Period.
<br></p>
</blockquote>
<p>15.2 If the Owner exercises their rights under paragraph 15.1,
the Owner may end the Rental Contract in accordance with the
<span class="c1">Owners' right to end a Rental Contract</span>
section.
<br>
<br>
15.3 You will be liable for all damage caused by your and your
Guests' pets. If you are allowed a pet/pets in the Property,
you should remove all traces (inside and outside) from the Property
of pet occupation before you and your Guests' vacate the
Property at the end of the Holiday Period. <strong>The Owner may
make an additional, reasonable charge for professional cleaning
after your and your Guests' occupancy due to any pets that have
stayed at the Property.</strong> You must not allow pets on beds or
on furniture within the Property and pets must not be left alone in
the Property at any time. If you break the terms of this paragraph
15.3, the Owner (or their representative or us on their behalf) may
notify you that you have broken those terms and if you continue to
do so may end the Rental Contract and require you and your Guests
to leave the Property before the end of the Holiday Period.
<br>
<br>
15.4 Registered assistance dogs are allowed in all Properties
featured on our Site, even where the property description states
that pets are not allowed, provided that you comply with the
provisions in paragraph 15.3. You must notify us of the intended
presence of any assistance dogs prior to Booking. If you have an
allergy to dogs, please be aware that we and Owners cannot
guarantee that an assistance dog has not stayed in a particular
Property recently. We and Owners cannot accept responsibility for
any suffering which may occur as a result of such animals having
been present in a Property.</p>
<h2>16 Insurance</h2>
<p>16.1 You are strongly advised to take out adequate travel
insurance prior to departing for your holiday. It is your
responsibility to check that your insurance cover is adequate.</p>
<p>16.2 During the Booking process you may be given the option
to purchase holiday insurance cover. The purchase of any insurance
products is entirely optional. Sykes Cottages Limited (also t/a
Hogans Cottages) is an appointed representative of ITC Compliance
Limited which is authorised and regulated by the Financial Conduct
Authority (their registration number is 313486) and which is
permitted to advise on and arrange general insurance contracts.
For further information please see our
<a href="/travel-insurance.html">insurance page.</a></p>
<h2>17 Promises the Owner makes to you about the Property and
Rental Services</h2>
<p>17.1 The Owner promises to you that:</p>
<blockquote>
<p>17.1.1 it has the right to provide the Rental Services and enter
into the Rental Contract with you</p>
<p>17.1.2 the Owner will maintain, at the Owner's expense and
with a reputable insurance company, policies to meet the
Owner's liabilities under the Rental Contract with you;</p>
<p>17.1.3 the Property and the Owner will comply with all
applicable laws and regulations, in particular, relating to fire,
health, safety and planning and data protection; and</p>
<p>17.1.4 the Property is properly maintained, clean, tidy and in
good repair at the start of the Holiday Period.</p>
</blockquote>
<h2>18 Our liability
<br></h2>
<p>18.1 We do not exclude or limit in any way our liability to you
where it would be unlawful to do so. This includes liability for
death or personal injury caused by our negligence or the negligence
of our employees, agents or subcontractors; for fraud or fraudulent
misrepresentation; or for breach of your legal rights in relation
to the Booking Service including the right to receive services
supplied with reasonable skill and care.</p>
<p>18.2 To the fullest extent permissible under applicable law, we
disclaim any and all other promises, warranties, conditions, or
representations relating to the Booking Service, whether express,
implied, oral or written. In particular, we do not make any
promises about:</p>
<blockquote>
<p>18.2.1 the availability of the Booking Service or the Site or
that they will be provided uninterrupted or error or
virus-free;</p>
<p>18.2.2 errors or inaccuracies in any documentation supplied by
Owners or their representatives, including any documentation that
appears on the Site; or</p>
<p>18.2.3 the quality, suitability or performance of the Rental
Services, the Property or the Owner. You understand that we may not
have conducted any checks on Owners or their Properties and the
inclusion or offering for sale of Rental Services does not
constitute an express or implied endorsement or recommendation by
us of such services. We do not guarantee the accuracy of, and
disclaim liability for any inaccuracies relating to the Rental
Services offered for sale through us. We shall not be liable for
any damages arising as a result of any inaccurate information or
errors on our Site which relate to information about Property or
Rental Services. We shall not be liable to you for any losses in
the event of Owners overbooking, cancelling bookings in full or in
part or due to circumstances or events beyond our or their
control.</p>
</blockquote>
<p>18.3 We do not authorise anyone to make any promises on our
behalf.</p>
<p>18.4 We will not be responsible or liable:</p>
<blockquote>
<p>18.4.1 for Owners' performance of their obligations under
any Rental Contracts with you or any actions and/or omissions by
them (or their nominated representatives) in relation to the
Property or Rental Services that you book using the Booking
Service; or</p>
<p>18.4.2 for any losses related to any business of yours including
but not limited to lost data, profits, revenue, business,
opportunity, goodwill, reputation or business interruption.</p>
</blockquote>
<p>18.5 When Booking certain Properties only, we may provide you
with the option to use the Booking Service to also purchase travel
tickets (e.g. ferry travel). In accordance with The Package Travel,
Package Holidays and Package Tours Regulations 1992, all passengers
purchasing travel tickets with Sykes Cottages Ltd are fully insured
for all monies paid to us, including repatriation (if required),
arising from the cancellation or curtailment of your travel
arrangements due to the unlikely event of the insolvency of Sykes
Cottages Ltd.
<br></p>
<p>A certificate detailing this cover will be given to each and
every passenger as evidence of cover. Please ensure that you have
been given the appropriate certificate(s) at the time of
booking.</p>
<p>This insurance has been arranged by MGA Cover Services on behalf
of Towergate Chapman Stevens through CBL Insurance.</p>
<p>In all other cases, you accept that we have not in any way
selected or assembled your travel arrangements for you. Your
accommodation arrangements are not a package and do not fall within
the meaning of The Package Travel, Package Holidays and Package
Tours Regulations 1992</p>
<p>18.6 You acknowledge that personal belongings and vehicles
(together with their contents) belonging to you and your Guests are
left at the Property entirely at your and their own risk. We accept
no liability to you for any loss, damage or injury to you or your
Guests, or your or their personal property during the Holiday
Period, except to the extent such loss, damage or injury is caused
by our negligence.</p>
<p>18.7 If either we or you fail to comply with these Booking
Conditions, neither of us shall be responsible for any losses that
the other suffers as a result, except for those losses which are a
foreseeable consequence of the failure to comply with these Booking
Conditions. Losses are foreseeable where they were contemplated by
you and us at the time we accept a Booking made by you.</p>
<h2>19 Owners' liability</h2>
<p>19.1 Owners do not exclude or limit in any way their liability
to you where it would be unlawful to do so. This includes liability
for death or personal injury caused by their negligence or the
negligence of their employees, agents or subcontractors; for fraud
or fraudulent misrepresentation; or for breach of your legal rights
in relation to the Rental Services including the right to receive
the Rental Services supplied with reasonable skill and care.</p>
<p>19.2 If either you or an Owner fail to comply with the terms of
the Rental Contract, including these Booking Conditions, neither
you nor the Owner shall be responsible for any losses that the
other suffers as a result, except for those losses which are a
foreseeable consequence of the failure to comply with those terms.
Losses are foreseeable where they were contemplated by you and the
Owner at the time we accept a Booking made by you.</p>
<h2>20 Your rights as a consumer</h2>
<p>20.1 We and Owners are under a legal duty to supply services
that are in conformity with our respective contracts with you. You
have certain legal rights as a consumer under the law and nothing
in these Booking Conditions affects your legal rights. Advice about
your legal rights in relation to the services we and Owners provide
is available from your local Citizens' Advice Bureau or Trading
Standards office. For detailed information please visit the
Citizens Advice website www.adviceguide.org.uk or call 03454 04 05
06.</p>
<h2>21 Your right to end a Rental Contract</h2>
<p>21.1 You may immediately end a Rental Contract:</p>
<blockquote>
<p>21.1.1 if we or an Owner have told you about an error in the
charges or Booking Details or a significant error in the
description of the Rental Services relating to your Booking and you
notify us that you do not wish to proceed; or</p>
<p>21.1.2 if we notify you about a change to the Rental Charges due
to changes in the applicable exchange rate and you notify us that
you do not wish to proceed in accordance with paragraph 8.1.</p>
</blockquote>
<p>21.2 Nothing in this paragraph 21 affects or reduces your legal
rights as a consumer. Please see further paragraph 20.1 regarding
where to obtain advice regarding your legal rights.</p>
<h2>22 Owners' right to end a Rental Contract</h2>
<p>22.1 An Owner may immediately terminate their Rental Contract
with you if:</p>
<blockquote>
<p>22.1.1 you and your Guests do not comply with the obligations
set out in paragraph 13;</p>
<p>22.1.2 you do not comply with the applicable rules on pets in
accordance with paragraph 15;</p>
<p>22.1.3 if you fail to pay any housekeeping bond on the date that
payment of the bond is due; or</p>
<p>22.1.4 circumstances or events outside the Owner's
reasonable control prevent or are likely to prevent you and your
Guests from staying at the Property for the Holiday Period or the
Owner from complying with any other of its obligations under the
Rental Contract.</p>
</blockquote>
<h2>23 Consequences of the Rental Contract ending</h2>
<p>23.1 If you end the Rental Contract for the reasons mentioned in
paragraph 21, we will refund to you the Booking Fee and the Owner
will refund to you the Deposit and any other amounts paid by you
for the Booking within 14 days of the date you notify us that you
wish to end the Rental Contract.</p>
<p>23.2 If the Rental Contract ends during the Holiday Period, you
must:</p>
<blockquote>
<p>23.2.1 leave the Property together with all Guests as soon as
possible;</p>
<p>23.2.2 notify the Owner (or their representatives) and us that
you and your Guests have left the Property and the reasons for
doing so; and</p>
<p>23.2.3 return the keys/access cards to the location instructed
by the Owner.</p>
</blockquote>
<p>23.3 Nothing in this paragraph 23 affects or reduces your legal
rights as a consumer. Please see further paragraph 20.1 regarding
where to obtain advice regarding your legal rights.</p>
<h2>24 Complaints</h2>
<p>24.1 If you wish to make a complaint about a Property or Rental
Service, in the first instance please contact the relevant Owner
(or their representative) as soon as possible. We encourage all
Owners to take complaints from holidaymakers seriously and to do
their best to resolve them, where possible.</p>
<p>24.2 If you make a complaint and are dissatisfied with the
Owner's response, please contact us as soon as possible (and in
any event within 28 days of the end of the Holiday Period for the
relevant Booking) with full details of your complaint and the
Owner's response</p>
<p>24.3 We may (but are not obliged to) liaise with an Owner to
attempt to resolve your unresolved complaints.</p>
<p>24.4 Nothing in this <span class="c1">Complaints</span> section
will affect your legal rights or any right you may have to bring
legal proceedings against an Owner under a Rental Contract.</p>
<h2>25 Other important terms</h2>
<p>25.1 <strong>Written Communications</strong>. You agree to
receive communications from us and Owners electronically and that
electronic communications will satisfy any legal requirement for
communications to be in writing.</p>
<p>25.2 <strong>Language</strong>. These Booking Conditions may be
presented to you in more than one language. However, the English
language version of these Booking Conditions shall prevail. Any
contracts made under these Booking Conditions will be concluded in
English.</p>
<p>25.3 <strong>Our reliance on these Booking Conditions</strong>.
We and each Owner intend to rely on these written Booking
Conditions and any document expressly referred to in them in
relation to the subject matter of any contract made under them. We
and you and each Owner will be legally bound by these Booking
Conditions.</p>
<p>25.4 <strong>References to 'including' and other similar
expressions</strong>. In these Booking Conditions, words that
appear after the expression 'include', 'including',
'other', 'for example', 'such as' or
'in particular' (or any similar expression) will not limit
the meaning of the words appearing before such expression.</p>
<p>25.5 <strong>We may transfer this agreement to someone
else</strong>. We and each Owner may transfer our rights and
obligations under these Booking Conditions to another organisation.
We or the Owner will contact you to let you know if this is
planned. If you are unhappy with the transfer you may contact us or
the Owner to end the relevant contract within 14 days of us or the
Owner telling you about it and we or they will refund you any
payments you have made in advance for services that have not been
provided.</p>
<p>25.6 <strong>Events or circumstances beyond our or an
Owner's reasonable control</strong>. If we or an Owner is
prevented or delayed from complying with any obligations under
these Booking Conditions by anything you (or anyone acting on your
behalf) does or fails to do or due to events or circumstances
beyond our or an Owner's reasonable control, the inability or
delay in performing those obligations will not be treated as a
breach of the terms of these Booking Conditions. Examples of such
events or circumstances include fire, flood             </p></article>