curl -v -u myEmail@example.com:myPassword -X GET 'https://mydomain.freshdesk.com/api/v2/tickets'

func getAllTickets() {
    let username = "myEmail@example.com"
    let password = "myPassword"

    let loginString = "(username):(password)"
    let loginData = loginString.data(using: .utf8)
    let base64LoginString = loginData?.base64EncodedString(options: [])

    if let url = NSURL(string: "https://mydomain.freshdesk.com/api/v2/tickets"){
        let request = NSMutableURLRequest(url: url as URL)
        request.httpMethod = "GET"
        request.setValue("Basic (base64LoginString)", forHTTPHeaderField: "Authorization")

        let session = URLSession.shared
        session.dataTask(with: request as URLRequest, completionHandler: { (returnData, response, error) -> Void in
            if let error = error {
                // couldn't even make the call - probably no network...
                // maybe save it in the DB for next time?
                print("Error connecting to Freshdesk API - error is: (error.localizedDescription)")

                if error.localizedDescription == "The Internet connection appears to be offline" {
                    // TODO - save error up until next time
                }
                return
            }
            let strData = NSString(data: returnData!, encoding: String.Encoding.utf8.rawValue)
            print("GOT RESULT: (strData)")
        }).resume()
    }
}