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  1. Righteous Phoenix <phoenixrighteous@gmail.com>
  2. Apr 18 (3 days ago)
  3. to info
  4. Hello.
  5. I was trying to upload a logo to my group, and it has seemed to be declined or missing. I was wondering if you can look at it.
  6.  
  7. Group:  Quantum Advanced Structural Science Team
  8. Link: https://www.roblox.com/My/Groups.aspx?gid=3766844
  9.  
  10. Roblox Support
  11. Apr 18 (3 days ago)
  12. to me
  13. ##- Please type your reply above this line -##
  14. **Please note: At this time we are experiencing a high volume of requests and are working to assist everyone as expediently as possible. We appreciate your patience with these longer wait times. Please rest assured that your ticket has been received and we will follow-up with you as soon as possible.**
  15.  
  16. Thank you for contacting Roblox Customer Service. This is an automated message to notify you that your request has been received and your ticket number is 5339898.
  17.  
  18. Our Customer Service Team will get back to you as soon as possible. Make sure to check our help pages (https://www.roblox.com/help) and wiki (http://wiki.roblox.com/) for answers to many common inquiries.
  19.  
  20. Please make sure to keep sensitive information secure. Roblox will **not** ask for your user account password nor full credit card number.
  21.  
  22. Please be sure that you have included the following information. You can reply to this message with that information if it has not already been provided.
  23.  
  24. Roblox user name(s), if known
  25. Specific details about the issue you are experiencing.
  26.  
  27. For billing inquiries, please also provide the following information:
  28.  
  29. Full first and last billing name that was used for the account
  30. Billing email address
  31. Date(s) and amount(s) of any charges
  32. Method of payment
  33.  
  34. *While we may ask for the last four digits of a credit card, we will not ask for the full number. To cancel a membership, please follow the steps in this article: https://en.help.roblox.com/hc/articles/203312540.*
  35.  
  36. To provide you with the best and most expedient assistance, please reply only to this ticket and do not send in additional requests. Sending multiple messages about the same issue may result in a longer wait time. For assistance in the future, please make sure to contact us here: https://www.roblox.com/support.
  37.  
  38. Customer Service Team
  39. Roblox
  40.  
  41. ROBLOX
  42. http://www.roblox.com/
  43. [44DP28-QXEM]
  44.  
  45. Roblox Support
  46. Apr 19 (2 days ago)
  47. to me
  48. ##- Please type your reply above this line -##
  49.  
  50. Kyle, Apr 19, 4:42 AM EDT:
  51. Hello there
  52.  
  53. Thank you for contacting Roblox Customer Service to report this issue.
  54.  
  55. We are sorry to hear you are experiencing a technical issue, but please rest assured we will do our best to aid you in this matter. In addition to ensuring you have provided your Roblox username, in order to help us diagnose the issue and offer better assistance, please tell us more about the problem that you're having.
  56.  
  57. Do you get an error message?
  58. What does it say exactly?
  59. Can you provide us with a screenshot or video (YouTube link)?
  60.  
  61. If you are using PC or Mac:
  62.  
  63. What web browser do you use?
  64. What operating system do you have?
  65.  
  66. Note: To make it easier, we recommend using this Support Details website to automatically gather your computer information.
  67.  
  68. If you are using the Roblox Mobile App:
  69.  
  70. What mobile device/model do you have?
  71. What mobile operating system (iOS, Android, etc. - exact version) do you use?
  72. What Roblox Mobile App version is installed?
  73.  
  74. In addition to the information requested above, please try to include as many details as possible so we can give you the best potential solution.
  75.  
  76. Sincerely,
  77. Kyle
  78. Customer Service
  79. Roblox
  80. ROBLOX
  81. http://www.roblox.com/
  82. [44DP28-QXEM]
  83.  
  84. Righteous Phoenix <phoenixrighteous@gmail.com>
  85. Apr 19 (2 days ago)
  86. to Roblox
  87. Username: RighteousPhoenix
  88.  
  89. No error or YouTube link is involved.
  90.  
  91. Google Chrome.
  92.  
  93. Pretty sure the asset approval just did go through.
  94.  
  95.  
  96. Roblox Support
  97. Apr 20 (1 day ago)
  98. to me
  99. ##- Please type your reply above this line -##
  100.  
  101. Kyle, Apr 20, 4:52 AM EDT:
  102. Hello there,
  103.  
  104. Thank you for getting back to us.
  105.  
  106. We've understand your concern and we really want to assist you in this matter.
  107.  
  108. Please provide us the YouTube link of the error you're facing.
  109.  
  110. So we can assist you further in this matter.
  111.  
  112. Sincerely,
  113. Kyle
  114. Customer Service
  115. Roblox
  116. ROBLOX
  117. http://www.roblox.com/
  118. [44DP28-QXEM]
  119.  
  120. Righteous Phoenix <phoenixrighteous@gmail.com>
  121. AttachmentsApr 20 (1 day ago)
  122. to Roblox
  123. It's not a YouTube link, I've said this already.
  124.  
  125. I will attach the PHOTO however
  126.  
  127. Attachments area
  128.  
  129. Roblox Support
  130. 4:07 AM (9 hours ago)
  131. to me
  132. ##- Please type your reply above this line -##
  133.  
  134. Kyle, Apr 21, 5:07 AM EDT:
  135. Hello there,
  136.  
  137. Thank you for your reply.
  138.  
  139. We're sorry but we're unable to provide you with any further information or response regarding this inquiry. We encourage you to review the previous information sent to you as we have provided you with all that we can at this time. However, if you need further assistance with a different matter, please don't hesitate to let us know using our support form.
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