Righteous Phoenix <phoenixrighteous@gmail.com>
Apr 18 (3 days ago)
to info
Hello.
I was trying to upload a logo to my group, and it has seemed to be declined or missing. I was wondering if you can look at it.

Group:  Quantum Advanced Structural Science Team
Link: https://www.roblox.com/My/Groups.aspx?gid=3766844

Roblox Support
Apr 18 (3 days ago)
to me
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Roblox Support
Apr 19 (2 days ago)
to me
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Kyle, Apr 19, 4:42 AM EDT:
Hello there

Thank you for contacting Roblox Customer Service to report this issue.

We are sorry to hear you are experiencing a technical issue, but please rest assured we will do our best to aid you in this matter. In addition to ensuring you have provided your Roblox username, in order to help us diagnose the issue and offer better assistance, please tell us more about the problem that you're having.

Do you get an error message?
What does it say exactly?
Can you provide us with a screenshot or video (YouTube link)?

If you are using PC or Mac:

What web browser do you use?
What operating system do you have?

Note: To make it easier, we recommend using this Support Details website to automatically gather your computer information.

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In addition to the information requested above, please try to include as many details as possible so we can give you the best potential solution.

Sincerely,
Kyle
Customer Service
Roblox
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Righteous Phoenix <phoenixrighteous@gmail.com>
Apr 19 (2 days ago)
to Roblox
Username: RighteousPhoenix

No error or YouTube link is involved.

Google Chrome.

Pretty sure the asset approval just did go through.


Roblox Support
Apr 20 (1 day ago)
to me
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Kyle, Apr 20, 4:52 AM EDT:
Hello there,

Thank you for getting back to us.

We've understand your concern and we really want to assist you in this matter.

Please provide us the YouTube link of the error you're facing.

So we can assist you further in this matter.

Sincerely,
Kyle
Customer Service
Roblox
ROBLOX
http://www.roblox.com/
[44DP28-QXEM]

Righteous Phoenix <phoenixrighteous@gmail.com>
AttachmentsApr 20 (1 day ago)
to Roblox
It's not a YouTube link, I've said this already.

I will attach the PHOTO however

Attachments area

Roblox Support
4:07 AM (9 hours ago)
to me
##- Please type your reply above this line -##

Kyle, Apr 21, 5:07 AM EDT:
Hello there,

Thank you for your reply.

We're sorry but we're unable to provide you with any further information or response regarding this inquiry. We encourage you to review the previous information sent to you as we have provided you with all that we can at this time. However, if you need further assistance with a different matter, please don't hesitate to let us know using our support form.