Dear John

I'm sorry that the correction to our error did not meet with your satisfaction.  I understand from reading your below comments that this error cost me a valuable customer and I am not in a position to lose any customers.

I value your opinion and apologize that my $20.00 packaging credit was implied as an insult to you personally that was not my intention.  Your time and stress over this error was worth more than the $20.00 packaging credit and I completely understand how upset you are with my response to the error.

After personally talking to both receivers more than once I felt that we had corrected the error successfully and that both of your customers were aware that our center had made the error and that it would not reflect negatively on you.  For obvious reasons you do not see it this way and now neither do I.

After reviewing below comments I have reconsidered and will send you a full refund and wish you only good things in the future.

Sincerely Judy Longbottom - Owner The UPS Store