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Apr 4th, 2013
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  1. Scribd: The World's online Library
  3. Dear Scribd user,
  5. Earlier this week, Scribd's Operations team discovered and blocked
  6. suspicious activity on Scribd's network that appears to have been a
  7. deliberate attempt to access the passwords of registered Scribd
  8. users.
  10. Because of the way Scribd securely stores passwords, our security
  11. investigation indicates that less than 1% of our users were
  12. potentially affected by the attack. Unfortunately, our security
  13. investigation shows that you are among this small percentage of users
  14. whose password may have been compromised.
  16. As a precaution to protect your data, we have decided to implement a
  17. password reset for your account. In addition, if you have used your
  18. Scribd password on any other services, you should consider the
  19. password potentially compromised and change your password on those
  20. services immediately.
  22. We do not believe that any content stored on Scribd was accessed. We
  23. also have no evidence that any payment information or any other Scribd
  24. data was accessed. We believe that the extent of the compromise was
  25. usernames, emails and encrypted passwords of a subset of our users.
  27. To err on the side of safety, we have disabled your Scribd password.
  28. We strongly encourage you to change your password on any other
  29. services where you might have re-used the same password. To choose a
  30. new Scribd password, you can use this link to send a password reset
  31. email:
  34. We take our responsibility to protect our users' data extremely
  35. seriously and constantly improve our security infrastructure and
  36. policies. Following this incident, we have implemented numerous
  37. additional safeguards. Not only have we taken steps to address the
  38. specific issues that led to this incident, but we are conducting a
  39. comprehensive security review and are implementing more general
  40. measures to enhance security proactively.
  42. Lastly, we would like to sincerely apologize for our failure to live
  43. up to our users' expectations in this instance and for the
  44. inconvenience of asking you to reset your password. We’re incredibly
  45. disappointed that this happened and are committed to doing everything
  46. we can to prevent it from ever happening again. We will work harder
  47. than ever to ensure that we deserve the trust that our users place in
  48. us.
  50. If you have any questions or concerns, please contact us through our
  51. help and support website, where we will also be posting updates
  52. related this announcement. Thank you for reading and thanks for using
  53. Scribd.
  55. The Scribd Team
  57. Support | One click unsubscribe | Scribd Inc., 539 Bryant Suite 200,
  58. San Francisco, CA 94107, USA
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