<table id="outer" cellspacing="0" cellpadding="0" width="100%" border="0">
    <tbody>
        <tr>
            <td>
            <table class="full-size" cellspacing="0" cellpadding="0" width="100%" align="center" border="0" style="background-color: #ffffff;">
                <tbody>
                    <tr>
                        <td>
                        <p style="font-size: 11px; font-family: Arial, Helvetica, sans-serif; color: #999999; padding: 0px; margin: 0px; line-height: 20px;"><span style="font-family: Arial, Helvetica, sans-serif; color: #999999;">[%Reply Separator%]</span></p>
                        <p style="font-size: 11px; font-family: Arial, Helvetica, sans-serif; color: #999999; padding: 0px; margin: 0px; line-height: 20px;"><span style="font-family: Arial, Helvetica, sans-serif; color: #999999;"><img alt="" src="https://kirbside.consulting/wp-content/uploads/2017/04/552x142-logo-w-tagline.png" style="width: 261px; height: 56px;" /></span></p>
                        </td>
                    </tr>
                </tbody>
            </table>
            <table id="wrapper" bordercolor="#21629e" cellspacing="0" cellpadding="10" width="100%" align="center" border="1" style="background-color: #ffffff;">
                <tbody>
                    <tr>
                        <td>
                        <table id="body" class="full-size" cellspacing="0" cellpadding="0" align="left" border="0" style="width: 933px; height: 256px;">
                            <tbody>
                                <tr>
                                    <td valign="top">
                                    <p><span style="font-size: small; font-family: 'Segoe UI';">Dear&nbsp;[%Contact First Name%] [%Contact Last Name%],</span></p>
                                    <p><span style="font-family: 'Segoe UI'; font-size: 13px;"> [%ActivityCreator%] updated ticket&nbsp;<strong>#[%Ticket Number%]</strong>&nbsp; (<em>[%Ticket Title%]</em>)</span></p>
                                    <p><span style="font-family: 'Segoe UI'; font-size: 13px;"><strong>Note details as follows:</strong></span></p>
                                    <p style="font-family: Arial, Helvetica, sans-serif; line-height: 16px;"><span style="font-family: 'Segoe UI';"><em><span style="font-size: 13px;">[%ActivityDetails%]</span></em></span></p>
                                    <p><span style="font-family: 'Segoe UI'; font-size: 13px;"><strong>Note:</strong>&nbsp;Your reply to this email will be added as a new note to the ticket.</span></p>
                                    <p><span style="font-family: 'Segoe UI'; font-size: 13px;">Regards,</span></p>
                                    <p><span style="font-family: 'Segoe UI'; font-size: 13px;">Kirbside Support - Onsite and Escalations Team</span></p>
                                    </td>
                                </tr>
                            </tbody>
                        </table>
                        <span style="font-family: 'Segoe UI'; font-size: 13px;"></span></td>
                    </tr>
                    <tr>
                        <td><br />
                        <table class="full-size" cellspacing="0" cellpadding="1" width="100%" border="0" style="padding: 0px; margin: 0px;">
                            <tbody>
                                <tr>
                                    <td valign="top" align="left"><span style="line-height: 18px; font-family: 'Segoe UI'; font-size: 13px;">Ticket #:</span></td>
                                    <td valign="top" align="left"><span style="font-family: 'Segoe UI'; font-size: 13px;">[%Ticket Number%]</span></td>
                                </tr>
                                <tr>
                                    <td valign="top" align="left" style="width: 60px;"><span style="line-height: 18px; font-family: 'Segoe UI'; font-size: 13px;">Status:</span></td>
                                    <td valign="top" align="left"><span style="line-height: 18px; font-family: 'Segoe UI'; font-size: 13px;">[%Status%]</span></td>
                                </tr>
                                <tr>
                                    <td valign="top" align="left" style="width: 60px;"><span style="line-height: 18px; font-family: 'Segoe UI'; font-size: 13px;">Summary:</span></td>
                                    <td valign="top" align="left"><span style="line-height: 18px; font-family: 'Segoe UI'; font-size: 13px;">[%Ticket Title%]</span></td>
                                </tr>
                                <tr>
                                    <td valign="top" align="left" style="width: 60px;"><span style="font-family: 'Segoe UI'; font-size: 13px;">Detail:</span>
                                    </td>
                                    <td valign="top" align="left">
                                    <p><span style="line-height: 18px; font-family: 'Segoe UI'; font-size: 13px;">[%AllActivityDetails%]</span></p>
                                    <p><span style="line-height: 18px; font-family: 'Segoe UI'; font-size: 13px;"></span><span style="font-size: small; font-family: 'Segoe UI';">[%Ticket Details%]&nbsp;</span></p>
                                    </td>
                                </tr>
                            </tbody>
                        </table>
                        </td>
                    </tr>
                </tbody>
            </table>
            </td>
        </tr>
    </tbody>
</table>