Strategic Management Of Professional Service Firms

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PART I: PROFESSIONAL SERVICE FIRMS. - 1. THE WORLD OF PROFESSIONAL SERVICE FIRMS. - 2. THE BUSINESS OF PROFESSIONAL SERVICE FIRMS. - 3. THE SUBSECTORS OF PROFESSIONAL SERVICE FIRMS. - PART II: MANAGEMENT OF STRATEGIC RESOURCES. - 1. QUALITY MANAGEMENT. - 2. KNOWLEDGE MANAGEMENT AND INNOVATION. - 3. MARKETING AND RELATIONSHIP MANAGEMENT. - PART III: MANAGEMENT OF PROFESSIONALS. - 1. HUMAN RESOURCE MANAGEMENT IN PROFESSIONAL SERVICE FIRMS. - 2. PROFESSIONAL SERVICE FIRMS AS HIGH PERFORMANCE WORK SYSTEMS. - 3. WORK-LIFE BALANCE IN PROFESSIONAL SERVICE FIRMS. - 4.THE ALUMNI NETWORK. - PART IV: MAN...