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- What to Do When Your Facebook Messenger Account Is Hacked
- You've probably heard stories about people's Facebook accounts being taken over or hacked. But perhaps, you never thought much of it. But now you're the victim and wonder what to do when your Facebook account gets hacked . So you're now trying to reset your passwords to lock out the hacker. But what happens when you're unable to access your account or stop the hacker activity? Not being able to access your account complicates the entire process. Add that to the anguish you're already feeling, and it gets worse. Luckily, reliable solutions, like DoNotPay, can help you recover your Facebook account.
- What To Do If Your Facebook Account Was Hacked
- So many people have their Facebook messenger accounts hacked but rarely do such issues make headlines. If you are confident that your messenger account is hacked, you should act fast. Here are some tips on what to do when your Facebook account is hacked:
- Change Your Password
- Go over to the settings >Security and Login >Login >Change Password
- Enter your current password
- Input a new password > Confirm the new password
- Save Changes
- If you follow all the prompts successfully, a new window will pop up confirming that you have changed your password.
- Boot All Users Out
- Changing your password isn't all there is to recovering your messenger account. Anybody logged in on another device might continue using your account even after changing. After changing your password, you will be prompted to stay logged in or review other devices. It is always advisable to log out of any other device and check the activity in your account.
- Whether logged in on phone or PC, scroll to the Login In tab (you will see three vertical dots here), and log out. Also, there is an option to log you out of all sessions at the bottom-right corner. This option boots all users out of your Facebook account. However, it would be best to use this option ONLY when you have complete control and access to the account.
- Log out completely when you are sure that all your security settings and contact details are updated. If you are not sure, log out any suspicious session manually –you do not want to risk the only chance of logging back into the account.
- Get Help From Facebook Messenger Support
- Get help from Facebook Messenger Support using the Guided Help option. In the Facebook Help section, select and answer any of the relevant questions below:
- Did someone gain access to your account?
- Did someone else gain access to your friend's account?
- Did someone else use your or your friend's information, photos, or name to create a Facebook account?
- Your highly probable case here would be the first option - someone gained access to your account. Then you will be guided on how to address the issue in two ways - when you can log in and when you can't log in.
- If you can still Login in, click on this link and follow the prompts to recover your account.
- If you have more issues or want to learn more about the safety of your account online or anything related to cyberbullying, feel free to check out the following pages: Safety Center, Safety Check, and Bullying Center.
- How To Tell If Your Facebook Account Was Hacked
- It is easy to tell if your Facebook messenger account has been hacked. Here are some pointers to look out for:
- Strange Account Activity
- You will know that your account has been hacked if you start seeing some strange account activity. One of the obvious things is ads posted on your contacts' luring them to purchase something.
- In some instances, a hacker may send information prompting you to change your password, email address, profile details, or even shared unwanted emails. If you see any of these signs, act fast to recover your account.
- Changes in Your Payment History
- If you use Facebook for Ads, the chances of a hacker using your credit card details for fraudulent purchases are high. Check the purchase history to ascertain whether your account was hacked. Here's how to go about it:
- Go to the Settings and Privacy option
- Select Settings
- Choose Facebook Pay
- Review your payment activity
- If there are any strange or fraudulent charges, report the case to Facebook.
- Changes in Your Login Activity
- If you notice changes in your login activity, undoubtedly, your Facebook messenger has been hacked. Use the following steps to review your login activity:
- If logged in to your account, place the cursor on the arrowhead available at the top right corner
- Expand the menu
- Choose Settings and Privacy > Settings > Security and Login > Where You're Logged in.
- Here, you will find a list of the devices logged into your account, including the time they were active.
- What To Do If Your Facebook Messenger Account Username/Password Has Been Changed
- Two things you can do when your account/password has been changed:
- How to File an Official Complaint With Facebook
- If your username or password has been changed, report the incident to Facebook. You can file an official complaint about your hacked Facebook messenger account by sending a message through the Support Inbox, found in the Settings, or contacting them via Facebook’s Twitter account.
- How to Reset Password of a Hacked Facebook Messenger Account
- If your Facebook messenger account's username or password has been changed, report the incident to Facebook.
- You can still retrieve your account even after a password change using the following steps:
- Log in > Input the Username > forgot password
- Click Yes when asked whether you intend to recover the password
- Go to the email address you used to create the account for a link to reset your password
- Create a new and strong password
- If you were using your Facebook messenger accounts to run a business, talk to your financial institution to stop credit card payments.
- Solve the Facebook Messenger Hacked Account with the Help of DoNotPay
- Let's face the truth, recovering a hacked Facebook messenger account is energy-draining, and at times no success. For instance, Facebook may require you to identify three people from your friend list, and maybe you honestly cannot remember them.
- In such cases, you lose your account. However, DoNotPay comes in to cushion you against such frustrations.
- How to Recover Your Facebook Account Using DoNotPay
- If you want to recover your gaming account but don't know where to start, DoNotPay has you covered in 3 easy steps:
- Open the Recover Hacked Account product on DoNotPay and tell us the name of the company or platform of your hacked account.
- Enter the information associated with your account, such as your username.
- Tell us whether you have paid for the account and would like a refund.
- And that’s it! We will send a demand letter on your behalf with a two-week deadline for the company’s representatives to help you recover your account.
- After you've filled all the details correctly, DoNotPay will take over and create a custom-demand letter and share it with Facebook.
- DoNotPay Can Help You Recover Other Hacked Account
- It's not just Facebook messenger accounts DoNotPay can help you with. DoNotPay can help you resolve hacked accounts of diverse social media platforms, such as a hacked Instagram account. Here are more hacked accounts that DoNotPay can help you with:
- What Else can DoNotPay do?
- Some other issues DoNotPay can help you with include:
- Sign up today to get started!
- After Data Breach Exposes 530 Million, Facebook Says It Will Not Notify Users
- The leaked data includes personal information from 533 million Facebook users in106 countries.
- Olivier Douliery/AFP via Getty Images
- Facebook decided not to notify over 530 million of its users whose personal data was lifted in a breach sometime before August 2019 and was recently made available in a public database. Facebook also has no plans to do so, a spokesperson said.
- Phone numbers, full names, locations, some email addresses, and other details from user profiles were posted to an amateur hacking forum on Saturday, Business Insider reported last week.
- The leaked data includes personal information from 533 million Facebook users in 106 countries.
- In response to the reporting, Facebook said in a blog post on Tuesday that "malicious actors" had scraped the data by exploiting a vulnerability in a now-defunct feature on the platform that allowed users to find each other by phone number.
- National Security
- After A Major Hack, U.S. Looks To Fix A Cyber 'Blind Spot'
- The social media company said it found and fixed the issue in August 2019 and its confident the same route can no longer be used to scrape that data.
- "We don't currently have plans to notify users individually," a Facebook spokesman told NPR.
- According to the spokesman, the company does not have complete confidence in knowing which users would need to be notified. He also said that in deciding whether to notify users, Facebook weighed the fact that the information was publicly available and that it was not an issue that users could fix themselves.
- The information did not include financial information, health information or passwords, Facebook said, but the data leak still leaves users vulnerable, security experts say.
- "Scammers can do an enormous amount with little information from us," says CyberScout founder Adam Levin, a cybersecurity expert and consumer protection advocate. In the case of this breach, he said, "It's serious when phone numbers are out there. The danger when you have phone numbers in particular is a universal identifier."
- Phone numbers are increasingly used to connect people to their digital presence, including the use of two-factor authentication via text message and phone calls to verify one's identity.
- Technology
- FTC To Hold Facebook CEO Mark Zuckerberg Liable For Any Future Privacy Violations
- The misuse of its user data is a familiar battle for Facebook, and its handling of user privacy has endured scrutiny.
- In July 2019, months before patching up the aforementioned issue, Facebook reached a $5 billion settlement with the U.S. Federal Trade Commission for violating an agreement with the agency to protect user privacy.
- To find out whether your personal information was leaked in the breach, you can check the data tracking tool, HaveIBeenPwnd. Its creator, Troy Hunt, updated the site with the latest data from the Facebook leak. Hunt said that 65% of the latest batch of data had already been added to the tracker from previous leaks.
- Editor's note: Facebook is among NPR's financial supporters.
- My Phone Was Hacked. How Do I Fix It?
- Ryan Dube is a freelance contributor to Lifewire and former Managing Editor of MakeUseOf, senior IT Analyst, and an automation engineer.
- Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries.
- A hacked phone is terrible news, so if you think someone hacked your phone, you need to fix it as soon as possible. This article explains how to repair the damage (as much as possible) and get back to everyday life.
- How Do I Know If My Phone Has Been Hacked?
- Signs that someone hacked your phone include losing charge quickly, running slowly, strange activity like pop-up windows or unexpected apps showing up, or unknown calls or texts in your phone logs.
- A hacked phone can often lead to hacked online accounts since hackers often use the auto login feature with saved passwords to access your accounts from your phone. So, after following this guide to fix your phone, make sure to regain control of your hacked Facebook account, hacked Google account, and a hacked email accounts.
- Causes of a Hacked Phone
- Your phone can get hacked for various reasons, not all of which are entirely under your control.
- Clicking on links on social media sites that take you to a website that installs malware on your phone.
- Opening links in phishing emails that install malicious software.
- SIM card hacking where the hacker convinces your provider to send them a replacement SIM card.
- Hackers connecting to your phone via a Bluetooth or Wi-Fi connection.
- Regardless of how hackers managed to install malware or a virus on your phone, the results are usually the same. The hacker will attempt to exploit any information contained on your phone to profit in some way.
- They can search through files on your phone for personal or sensitive information like bank account details, social security numbers, or online account passwords.
- How to Fix It If Your Phone Was Hacked
- You can clean your phone and get rid of hacking activity using the steps below. These fixes apply to any version of Android and any Android phone manufacturer.
- First, turn on Android Safe Mode. Once this is enabled, delete all newly installed or unrecognized apps from your Android. Make sure to look for hidden apps as well. You can also see recently installed apps on your Android by opening the Google Play Store app, selecting My apps & games, and then sorting Installed apps by Last Updated. Uninstalling unrecognized or recently installed apps can help with removing any potentially malicious software you accidentally installed.
- Why use Android Safe Mode before removing apps? In Safe Mode, Android disables all third-party applications from running, preventing unnecessary background apps from running. This mode makes it easier to remove unwanted apps from your phone without seeing any errors.
- Rooting or unrooting your Android can "brick" the phone and make it unusable. If this happens to you, then you'll have to follow instructions to unbrick your Android and recover it again if you can.
- Consider using a free password manager app on your Android to protect all your accounts from future hacks. These apps keep your passwords protected behind an additional layer of password protection and make it harder for hackers to access your accounts.
- Since the hacker could get your wireless provider to send them a SIM card, it's essential to take some time to work with the provider and ensure all of your contact and billing information is still correct. Also, ensure that they have a secondary contact phone number on file that they can use for confirmation if anyone ever calls asking to make any changes to your current phone's wireless plan.
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