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  1. Start Time: 08/27/2016 11:18:12
  2. End Time: 08/27/2016 12:33:21
  3. Operators: Mashal
  4.  
  5. Transcripts:
  6. Operator Mashal has joined the chat.
  7. [11:18:12] Mashal: Hello Emil. Welcome to G2A Digital Marketplace Customer Support. My name is Mashal and I will assist you today. How are you?
  8. [11:18:18] Emil: Hey
  9. [11:18:26] Emil: i have mutiply problems
  10. [11:19:36] Emil: Today i won a case ive made with the seller because the key dident work.. (Got refunded) then i wanted to withdraw my money and first i verifyed my paypal then i had to verify my mobile and emails and as soon as i clicked verify my account got banned... Now my monry is gone
  11. [11:20:20] Mashal: We are sorry for the inconvenience. Please contact our specialist directly at rejected@g2a.com providing the email address of your G2A Account, the suspension message and a description of the situation when this message appeared. Our Security Department will be able to verify the issue in detail and offer you a solution.
  12. [11:20:24] Emil: Dont tell me to make a ticket
  13. [11:20:29] Emil: you wont answer
  14. [11:20:46] Emil: had this happend before waited like 30 days just to get told i wont get unbanned
  15. [11:21:12] Emil: just talked with my bank and they adviced me to make a police report if i cant solve it with you
  16. [11:22:55] Emil: So?
  17. [11:23:33] Mashal: Please copy paste the answer that you have gotten from rejected when you previously contacted them
  18. [11:25:32] Emil: Dear Unknown Message: Greetings, Thank you for contacting G2A Digital Marketplace Customer Support. G2A is a marketplace where Customers have a wide range of products offered by independent sellers. We are very sorry to inform you that due to what looks like suspicious activity on your account, we have had to block your account.This account will remain blocked unless there is a really good reason why it should be unblocked. We had to reverse funds on your account, unfortuantely. As it is written in Terms & Conditionds of the service for which you have agreed: 5.15. "G2A reserves the right to refuse to issue a replacement or refund if in G2A’s sole discretion G2A detects that a User has engaged in fraud, deception or abuse of the G2A Shield. Moreover, in the event that G2A detects a User has engaged in fraud, deceit or abuse after the issuance of a refund G2A reserves the right to reverse any refund already issued including withdrawal of any funds in said User’s G2A Wallet." We deeply regret this decision. With best regards, G2A Team
  19. [11:25:58] Emil: That a old account
  20. [11:26:11] Emil: now the one that i have the problem on was brand new
  21. [11:26:18] Emil: with no purchase hitory
  22. [11:26:34] Emil: and even made a case with the SELLER instead of using the shield
  23. [11:26:38] Emil: and he refunded me
  24. [11:27:01] Emil: but then you guys took my and his money
  25. [11:27:09] Mashal: One moment please
  26. [11:27:24] Emil: The account is arma2braw@gmail.com
  27. [11:31:08] Emil: I just want the money withdrawn to my bank account thats all... I dont care about the ban if i just get my money... You even made me make a 1 euro deposit in order for me to verify my pp
  28. [11:31:30] Mashal: I have spoken my manager to find a solution for you, As there is no solution that I can suggest you at the moment Please give me a moment till I get updated.
  29. [11:31:49] Emil: You can check my account if you want
  30. [11:31:55] Emil: and look at the case
  31. [11:32:57] Mashal: Yes I ask you to wait for a bit till I get a reply, from my manager to see a way for you to get your money back .
  32. [11:33:51] Emil: Sure go ahead
  33. It’s been a while since your last response. Please respond within the next few minutes or this chat will be ended.
  34. [11:39:43] Emil: .
  35. [11:40:56] Mashal: Okay You have two PayPal disputes, so you must wait for those two to be resolved, PayPal will get back to us, then we will see what is the decision by PayPal and go from there.
  36. [11:41:10] Emil: What paypal dispute?
  37. [11:41:16] Emil: on what account
  38. [11:41:46] Mashal: emilberg1999@gmail.com
  39. [11:42:05] Emil: Im talking about arma2braw@gmail.com
  40. [11:42:30] Emil: and ive got no disuputes on emilberg1999@gmail.com thats like 2 months ago
  41. [11:43:01] Emil: Im only on this account because i cant write from arma2braw@gmail.com
  42. [11:43:27] Mashal: Yes but at the moment your emails are linked, so you must wait for PayPal now.
  43. [11:43:57] Emil: My emails are linked? Wtf. And what dispute?
  44. [11:44:01] Emil: ive got none
  45. [11:44:26] Emil: Why is my emails linked?
  46. [11:45:46] Mashal: Linked meaning as we know that you use one or other, So Please contact PayPal to resolve this case as soon as possible to be able to get your funds.
  47. [11:46:13] Emil: What paypal account do i have disputes on?
  48. [11:46:57] Emil: Tell me and ill show proff that i have none atm
  49. [11:47:01] Mashal: We don't have such information you must check on your own.
  50. [11:47:14] Emil: 2 secs then
  51. [11:47:24] Mashal: Sure
  52. [11:49:33] Emil: Cant call paypal... Cause its weekend. But i have 2 paypal accs. The one i used on this account i habe none (had some 2-3 months ago) and the other accounti dident even buy from g2a on
  53. [11:49:47] Emil: so i dont your fucking with me right now
  54. [11:49:55] Emil: cause im getting pissed now
  55. [11:50:50] Mashal: Mind your language. You must wait for them, so contact them resolve the issue and get back to us.
  56. [11:51:16] Emil: I dont understand
  57. [11:51:30] Emil: Dispute is from 13 june
  58. [11:51:37] Emil: and ive got refunded by paypal
  59. [11:52:27] Mashal: You have 2 disputes with PayPal which are not resolved yet.
  60. [11:52:53] Emil: How cant they be resolved? Your system must be bugged. What is the date
  61. [11:53:37] Emil: Says i have no open cases
  62. [11:53:43] Emil: in resolotion center
  63. [11:53:48] Mashal: You must contact them how it cant be resolved. We do not resolve PayPal issues, You created a paypal dispute so you must wait for them.
  64. [11:54:03] Emil: There is NONE do you even listen
  65. [11:54:12] Emil: its old disputes IVE WON
  66. [11:54:29] Emil: but apperently their "un resolved" on your screen
  67. [11:54:47] Emil: I can screenshot if you want
  68. The transcript will be sent to "emilberg1999@gmail.com".
  69. The transcript will be sent to "arma2braw@gmail.com".
  70. [11:56:09] Emil: You should be able to see the paypals account email if there is any disputes
  71. [11:57:18] Mashal: You are talking about the dispute on the Resolution which I understand you have won the case, I am speaking of that is made in PayPal, Please as I have mentioned you should contact PayPal if you like or wait for them to resolve the issue, Once the disputes from PayPal are resolved they will get to us and we find a solution for you to get your funds.
  72. [11:57:57] Emil: I dont understand what i need to contact them about? Are they like having a case against you or something
  73. [11:58:55] Emil: You keep saying the dispute... But there is none
  74. [11:59:14] Emil: also im saving this if i wont get it resolved
  75. [11:59:24] Emil: its proff for the police
  76. [12:01:09] Mashal: You have made two complaints with PayPal would you like the order number?
  77. [12:01:16] Emil: Sure
  78. [12:01:31] Emil: Can you also tell me the account its made from
  79. [12:01:47] Emil: and the paypal account the disputes is from
  80. [12:02:23] Mashal: We dont have such information but i can give you the order numbers and email that you mentioned when making the PayPal payment.
  81. [12:02:31] Mashal: 80101045185107
  82. [12:02:35] Emil: Ok
  83. [12:02:41] Mashal: 80101045168371
  84. [12:02:45] Mashal: emilberg1999@gmail.com
  85. [12:04:53] Emil: Those arent disputes
  86. [12:05:01] Emil: its orders you rejected
  87. [12:05:14] Emil: by your security system
  88. [12:05:25] Emil: nothing to do with paypal disputes....
  89. [12:06:45] Emil: So now explain me why your saying its paypal disputes... I cant make disputes on payments that didentwent through
  90. [12:09:35] Mashal: As I have mentioned several times, You have made a complaint to PayPal, so if you like to get the funds you should contact PayPal or wait for the cases to be resolved. I am unable to assist you any further regarding this case as its not in G2A hands anymore, You have decided to make a complaint so you must contact them and resolve the issue on your own.
  91. [12:10:19] Emil: I havent complained because its impossible for me to do... ITS IMPOSSIBLE to complain about a payment that never existed
  92. [12:11:27] Mashal: Payment was made by PayPal is that correct?
  93. [12:12:09] Emil: Yes i TRIED to make a payment with paypal. But you guys cancled the order and no funds was charged
  94. [12:12:35] Emil: So there isent anywhere on paypal i can select the payment and complain
  95. [12:12:51] Emil: ive got the email right infront of me
  96. [12:14:35] Mashal: One moment.
  97. It’s been a while since your last response. Please respond within the next few minutes or this chat will be ended.
  98. [12:18:50] Emil: .
  99. [12:19:18] Mashal: I am sorry but as I have mentioned, you have two disputes with paypal so wait for it to be resolved, there is nothing we can do wait for it to be resolved
  100. [12:19:51] Emil: Can you please look if you can find the email the paypal have
  101. [12:20:29] Mashal: I have sent you the email, We dont have any other informatio
  102. [12:20:37] Mashal: information*
  103. [12:20:59] Emil: Seems strange
  104. [12:21:07] Emil: because i have 2 accounts
  105. [12:21:12] Emil: the old one i used here
  106. [12:21:36] Emil: where i won some disputes (got none atm) and then the new one that never had a dispute
  107. [12:22:28] Emil: Still dont understand why you linked me accounts together
  108. [12:22:39] Emil: gives no sense in my head
  109. [12:24:09] Mashal: So you just go to paypal wait till they will be able to speak to you and see when they will be able to resolve the issue.
  110. [12:24:36] Emil: Ill call them on monday and ask if i have any cases with you guys
  111. [12:24:42] Emil: and what if they say no?
  112. [12:25:33] Mashal: They will email us that there is no more disputes, then we will be able to fix your issue.
  113. [12:26:17] Emil: So next time on livechat ill give them this chat transcript
  114. [12:26:23] Emil: like you guys
  115. [12:27:04] Mashal: Okay
  116. [12:27:18] Emil: And if paypal say theres none...
  117. [12:27:25] Emil: well ill go to the police
  118. [12:27:41] Emil: because then you robbed me and falsely informed me
  119. [12:28:13] Emil: do you agree that you falsely informed me if paypal says theres no disputes or issues
  120. [12:28:44] Mashal: Thank you for contacting us on Livechat Hope your case will be resolved with paypal.
  121. [12:28:56] Emil: Do you agree?
  122. [12:30:21] Emil: Yes or no
  123. [12:31:33] Mashal: Once PayPal confirms there are no issues, then we will have our payment specialist to variety.
  124. The transcript will be sent to "arma2braw@gmail.com".
  125. The transcript will be sent to "emilberg1999@gmail.com".
  126. [12:32:48] Emil: Ok have a good day then
  127. [12:33:12] Mashal: Good Day!
  128. The visitor has left the chat.
  129. The chat is ended. (12:33:21)
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