MORE AWFUL EA SUPPORT

Manpreet : Thanks for contacting EA Help! My name is Manpreet how may I help you?

Manpreet :
May I know your First and last name please?



you: REMOVED FOR PRIVACY

you: Hi, about a year ago I preordered Mass Effect 3 but there wasn't a collectors edition at that time. Now I'm having trouble cancelling it because I made another preorder awhile

you: ago

you: so I only want the first one cancelled

Manpreet : Where did you purchase the game from?

you: at that time it was from the ea store

you: the order number I want to cancel is XXXXXXXXXX REMOVED FOR PRIVACY

Manpreet : Let me check your order.

you: ok thanks

Manpreet : Your welcome.

Manpreet : Thank you for waiting. I really appreciate your patience.

Manpreet : May I now the last four digit of your credit card to verify your account?

you: sure, I have to look it up, 1 sec

Manpreet : Sure.

you: REMOVED FOR PRIVACY

Manpreet : Thank you.

you: this order has my old credit card expiry date and my old address as well

Manpreet : Okay

Manpreet : I have checked your order and found that it's an Physical product.

you: yes, most of my orders are, mass effect 3 should be the only item left too

you: that needs to be shipped that is

Manpreet : Unfortunately I couldn't cancel your order.

you: why is that?

Manpreet : As this is a physical order that's why?

you: I don't understand what the difference is, I placed it online and I could select download or physical all the time

Manpreet : Let me explain mate.

Manpreet : If you want to cancel it then please don't receive it at the time of shipping.

you: how is that possible when it has my old address?

Manpreet : What you could do is that when shipped you could contact with UPS can check if they can deliver it for you there.

you: and if they can't do this, its going to be shipped to the wrong place, isn't there anything that can be done, its just a preorder, it hasn't been shipped

Manpreet : Unfortunately not mate.

you: ok thank you I will just have to place my orders else where after this, I can't order knowing this might happen again