#! python3
# email_template.py -> stores email templates and copies them to the clipboard
import sys, pyperclip

# Yes i am aware this code is ugly and breaks PEP8. Im a n00b, cut me some slack
# Future changes ->Build a GUI, add more templates

def SLA_GENERIC():
    CustName = input("Enter the Customers Full name:\n")
    DateTime = input("\n\nEnter the Date and time you are going to contact the customer -> 'today at 3pm', or 'tomorr"
                     "w at noon'")
    template = 'Hello ' + CustName + ',\n\nMy name is Adam Petersen and I am the Microsoft Support Engineer who will b' \
                'e working with you on your case. I have a few questions I would like to ask so that I can better und' \
                'erstand the issue and help to resolve it. Are you available at ' + DateTime + ' for a phone call? If' \
                ' not, or if you would rather communicate over email, please let me know. I look forward to working wi' \
                'th you to resolve this issue!'
    pyperclip.copy(template)
    print("\n\nTEMPLATE COPIED TO CLIPBOARD\n")

def SLA_EMAIL_ONLY():
    CustName = input("Enter the Customers full name:\n")
    template = 'Hello ' + CustName + ',\n\nThank you for contacting Microsoft Support. My name is Adam Petersen and I a' \
                 'm the Support engineer who will be working with you today. feel free to reach out to me at any time u' \
                 'sing my contact information at the bottom of this email. As you have requested email only contact, I' \
                 ' will only reach out to you through email. However, I would be more than happy to speak over the phone' \
                 '. Just provide me with a phone number and time/date that works best for you.\n\nIn order for me to bett' \
                 'er understand your problem, I have included a few questions for you. Please provide as much detail as' \
                 ' possible. I look forward to working together and will do my best to ensure this issue is resolved as ' \
                 'quickly as possible.\n\n1. How does this issue affect your business activities?\n2. Are you currently' \
                    ' working under some sort of deadline or timeline that this issue affects?\n3. How many users does ' \
                    'this issue affect?\n4. Can you provide a rough estimate of financial impact?\n5. Is there anything' \
                    ' else this issue affects?\n'
    pyperclip.copy(template)
    print("\n\nTEMPLATE COPIED TO CLIPBOARD\n")

def BUSINESS_IMPACT():
    template = '1. How does this issue affect your business activities?\n2. Are you currently working under some sor' \
                  't of deadline or timeline that this issue affects?\n3. How many users does this issue affect? \n4.' \
                  ' Is there a rough estimate on financial impact?\n'
    pyperclip.copy(template)
    print("\n\nTEMPLATE COPIED TO CLIPBOARD\n")

def SCOPE_AGREEMENT():
    Problem = input("Enter the problem -> will be in this format:\n'we have found a solution to your probelm of ___")
    template = 'You agree that this case will be considered resolved if one of the following conditions are met:\n1.' \
                ' We have found a solution to your problem of ' + Problem + '.\n2. There is a workaround that will help sol' \
                've your business need.\n3. Show you that what you are attempting to do is not a Microsoft supported ' \
                'configuration.\n4. The issue you are experiencing turns out to be a "By Design" behavior.'
    pyperclip.copy(template)
    print("\n\nTEMPLATE COPIED TO CLIPBOARD\n")


main_loop = True
while main_loop == True:
    print("\n\nEMAIL TEMPLATES SCRIPT.\n\n")
    choose_template = input("Choose your template.\n'sla gen' for SLA GENERIC\n'sla email' for SLA EMAIL ONLY\n'bi' for"
                            " BUSINESS IMPACT\n'scope' for SCOPE AGREEMENT\nQ to quit.")
    if choose_template == 'sla gen':
        SLA_GENERIC()
    elif choose_template == 'sla email':
        SLA_EMAIL_ONLY()
    elif choose_template == 'bi':
        BUSINESS_IMPACT()
    elif choose_template == 'scope':
        SCOPE_AGREEMENT()
    elif choose_template == ('q' or 'Q'):
        print('Exiting')
        sys.exit()