troubleshooting

My computer freezes:
•	Try ……………………………. your computer. Many basic problems can be …………………… easily and quickly this way.
•	Press the Ctrl & Alt & Del keys on your keyboard together at the s…………. time. This should bring up a menu that will a…………….. you to run Task Manager. In Task Manager, switch to the Applications tab. Highlight any programs with the status 'Not Responding' and c…………………. End Task. You may be asked to confirm if you want to end the u…………………………. program, so choose Yes. Do this for all programs that are not responding.
•	If all else f………………….. and you cannot shutdown/restart your computer, then hold down the power button on the ……………………….. until it forcibly turns off. Wait a few seconds and then turn it back on again.
My computer doesn’t power up
•	Check that all the cables are securely p…………………… into the back of the machine and the monitor.
•	Try using a d………………….. power socket or, if you are using a power extension s……………., plug the power cable directly into a power socket in the …………..
•	R………………………… the power cable with one that you know works.
•	Check if there are any lights on at the front of the machine:
•	With laptops, try r…………………….. the power cable and the battery. Hold down the power button for about ten seconds, and then plug the battery and power cable in again. Press the power button to see if it switches on.

Cannot login to Windows
•	E…………………… you are using your correct username and …………………….
•	Check that Caps Lock/Num Lock isn't on by ……………………...
•	Check the n………………………….. cable is securely plugged in at both ends.
•	Try ………………… on to another computer to see if your account works on that. Ask someone else to logon to your computer to see if they can or not.

Advanced steps
•	Use a registry c…………………… to delete redundant and …………………… entries in the registry. One example of a good free registry cleaner is CCleaner. Warning: Make sure you create a full b……………….. of your registry first in case you need to revert a change made by a registry cleaner.
•	Manually ……………………. programs from starting up when Windows starts up using the msconfig utility. Click on Start -> Run (or just Start in Vista/7), type in msconfig and press return. Click on the Startup tab to view a list or programs that starts up when Windows does. U………………………….. the box next to all the programs you don't want to startup automatically.