SHARE
TWEET

Chat With SLT

a guest Sep 29th, 2014 456 Never
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
  1. Hi     
  2.  
  3. Service Agent   Replies(2014-09-29 22:56:24)   
  4. hi     
  5.  
  6. My Question(2014-09-29 22:57:05)       
  7. I  have  recently  upgraded  my  entree  package  to  a  web  family  package.  But  my  maximum  download  speed  it  only  6mbps.  Can  you  check  what  is  wrong  with  my  connection?   
  8.  
  9. Service Agent   Replies(2014-09-29 22:58:55)   
  10. may  i  know  your  username  please?  
  11.  
  12. My Question(2014-09-29 22:59:09)       
  13. xxx#######
  14.        
  15. Service Agent   Replies(2014-09-29 22:59:51)   
  16. In  processing,  Please  wait...       
  17.  
  18. My Question(2014-09-29 23:00:05)       
  19. Thanks 
  20.  
  21. My Question(2014-09-29 23:02:47)       
  22. According  to  my  knowledge,  line  condition  is  OK 
  23.  
  24. My Question(2014-09-29 23:05:26)       
  25. Hello  
  26.  
  27. Service Agent   Replies(2014-09-29 23:06:11)   
  28. hello  
  29.  
  30. My Question(2014-09-29 23:07:11)       
  31. May  I  know  the  progress  of  the  inquiry  
  32.  
  33. Service Agent   Replies(2014-09-29 23:08:56)   
  34. May  I  know  this  legal  owner's  name?      
  35.  
  36. My Question(2014-09-29 23:09:19)       
  37. S.D.G.  Lahiru Himesh  
  38.  
  39. Service Agent   Replies(2014-09-29 23:09:58)   
  40. xxx#######@sltbb       
  41.  
  42. My Question(2014-09-29 23:10:13)       
  43. Yes    
  44.  
  45. Service Agent   Replies(2014-09-29 23:10:15)   
  46. all  letters  are  simple      
  47.  
  48. My Question(2014-09-29 23:11:02)       
  49. I  have  already  configured  the  router.  But  the  problem  is  my  download  speed  is  always  around  6mbps      
  50.  
  51. Service Agent   Replies(2014-09-29 23:13:49)   
  52. Now  you  have  exceeded  the  total  volume  of  35GB 
  53.  
  54. My Question(2014-09-29 23:15:57)       
  55. How  can  that  be  possible.  My  usage  meter  shows  0.6GB  remaining  on  Total  allocation  and  3.3  GB  remaining  on  Peak  download  allocation  
  56.        
  57. Service Agent   Replies(2014-09-29 23:16:04)   
  58. That  is  why  your  ADSL  speed  is  become  slow     
  59.  
  60. Service Agent   Replies(2014-09-29 23:18:28)   
  61. 0.6GB  available  for  offpeak,,  You  can  use  it  after  midnight  12
  62.        
  63. My Question(2014-09-29 23:18:29)       
  64. I  haven't  exceeded  the  allowed  usage  for  this  month.  I  was  facing  this  problem  since  the  package  migration.  So  that  shouldn't  be  the  allowed  usage  problem.   
  65.  
  66. My Question(2014-09-29 23:18:54)       
  67. As  my  web  meter  says
  68.  
  69. Remaining  from  maximum  possible  Peak  Download  allocation  -
  70. 3.3  GB        
  71. Remaining  from  Total  allocation  -
  72. 0.6  GB
  73.  
  74. Service Agent   Replies(2014-09-29 23:22:00)   
  75. Yes  ,,  Peak  3.3GB  used  within  the  offpeak  duration,,  remaining  balance  0.6GB        
  76.  
  77. My Question(2014-09-29 23:23:32)       
  78. Sorry.  But  this  is  bit  confusing.
  79.  
  80. 1)  How  much  data  is  remaining  for  me  to  use  on  peak?
  81. 2)  How  much  data  is  remaining  for  me  to  use  on  off-peak?    
  82. System Prompt  
  83. Welcome to use online customer service. What can I do for you? 
  84. My question 2014-09-29 23:26:38
  85. Sorry. But this is bit confusing.
  86.  
  87. 1) How much data is remaining for me to use on peak?
  88. 2) How much data is remaining for me to use on off-peak?       
  89.  
  90. Service Agent  Reply at 2014-09-29 23:29:12    
  91. Totally for peak hours 25GB and 10GB for Offpeak
  92.        
  93. My question 2014-09-29 23:29:46
  94. No. I what I meant was what is my remaining usage?
  95.        
  96. Service Agent  Reply at 2014-09-29 23:31:39    
  97. You can use the peak hours 25GBs within the offpeak hours but you cant use the off peak 10GB within peak hours, Remaining balance is 0.6GB that is for offpeak. Mentioning 3.3Gb in peak you have used within offpeak,So it is already used
  98.        
  99. My question 2014-09-29 23:33:28
  100. If that 3.3GB is already used. Why webmeter shows it as Remaining from maximum possible Peak Download allocation -
  101. 3.3 GB 
  102.  
  103. Service Agent  Reply at 2014-09-29 23:34:32    
  104. Because system calculated only the total
  105.        
  106. My question 2014-09-29 23:35:52
  107. Oh. OK. Thanks for the info    
  108.  
  109. Service Agent  Reply at 2014-09-29 23:36:20    
  110. You are welcome, Is there anything else you want to know?      
  111.  
  112. My question 2014-09-29 23:38:39
  113. No that´s all 
  114.  
  115. Service Agent  Reply at 2014-09-29 23:39:03    
  116. Thank you for contacting SLT, Have a nice day
RAW Paste Data
Top