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info: at 10:02:29
You are now chatting with 'Amy'
info: at 10:02:29
Your Issue ID for this chat is LTK1119404260999X
Amy: at 10:02:33
Hello.  How may I assist you?
Nikki: at 10:02:58
Hello, I am having a problem with buying goods services online, this transaction here: 07/12/2018
Withdrawal - POS AMAZON / PAYMENTS SEATTLE WAUS
-$18.69 I never received the goods and I'm starting to think you guys are blocking it.
Nikki: at 10:03:11
I was charged it looks like though
Amy: at 10:03:44
I will be more than happy to look into this for you. Can I please have your debit card number?
Nikki: at 10:04:08
<card number>
Amy: at 10:05:09
If the charge went throuhg on your account
Nikki: at 10:05:15
If you guys are not blocking this, can you please remove the transaction, I've been dealing with like 3 companies about it and I'm not making progress
Amy: at 10:06:08
$18.69 did come out of your account. You would need to contact Amazon about that charge.
Nikki: at 10:07:12
I sent them a email last night, I guess I'll keep trying
Amy: at 10:07:39
If you have an amazon account there is a customer service phone number you can call
Amy: at 10:08:02
I found a phone number for them 1-800-280-4331
Nikki: at 10:08:41
I'll give it 24 more hours, then I must insist you guys remove this transaction if I don't hear back.
Nikki: at 10:08:47
Thanks
Amy: at 10:08:59
Did you authorize that transaction?
Nikki: at 10:09:31
Sure but I expected goods in return, I bought a subscription using Amazon Pay/Xsola
Amy: at 10:09:47
I provided the customer service phone number for you to contact Amazon. This is something Amazon would have to handle.
Nikki: at 10:10:50
Thanks