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- Job Description
- Are you a Front End Developer Rockstar who wants to be part of our team for one of the biggest global internet leader account in the world? Are you passionate, driven, and can deliver outstanding customer service experience?
- Top reasons to work here:
- ▶ Attractive remuneration, great perks, and performance incentives
- ▶ Premium workspaces Engaging activities and recognition programs
- ▶ Positive culture for you to better at work
- ▶ Be coached and mentored by experts in your field
- You are also required to perform these job functions:
- ▶ To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.
- ▶ To engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.
- ▶ Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)
- Who are we looking for?
- ▶ At least 2 years of experience in a customer service role OR experienced in coaching, training, or educating in a sales environment, Fresh grads are welcome to apply.
- ▶ A deep understanding of tag implementation on CMS platforms such as Drupal, Wordpress, Shopify, Magento, or Zencart
- ▶ A strong track record of successfully deploying, enabling and supporting Adwords, Analytics, Merchant Center, Tag Manager
- ▶ Ability to quickly learn customer service software applications and customer process implementations
- ▶ Ability to advise customers on web maintenance and have associated knowledge in HTML, CSS, PHP, Javascript
- ▶ Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources
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