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  1.  
  2.  
  3. Please note, you will not be a full active member with Media Insiders unless you accept the privacy policy below. Thank you.
  4.  
  5. Media Insiders Privacy Policy
  6.  
  7. Last Revised: November 13, 2014
  8.  
  9. TABLE OF CONTENTS
  10.  
  11. 1. About Media Insiders
  12.  
  13. 2. Scope
  14.  
  15. 3. How to Become a Panelist?
  16.  
  17. 4. Consent
  18.  
  19. 5. Children and Minors
  20.  
  21. 6. How do we Collect Information?
  22.  
  23. 7. What Information do we Collect at Registration?
  24.  
  25. 8. What Information do we Collect when you Participate in a Panel?
  26.  
  27. 9. How do we use the Collected Information?
  28.  
  29. 10. Who are our Customers and Business Partners?
  30.  
  31. 11. With whom do we Share Information?
  32.  
  33. 12. Suspension, Cancellation, Termination
  34.  
  35. 13. How to Un-install the Media Insiders Metering Application
  36.  
  37. 14. California Disclosures
  38.  
  39. 15. Third Party Access to Information
  40.  
  41. 16. Security
  42.  
  43. 17. Crossborder Data Transfers
  44.  
  45. 18. Changes to this Privacy Policy
  46.  
  47. 19. How to Contact us
  48.  
  49.  
  50.  
  51. 1. About Media Insiders
  52.  
  53. Media Insiders is a division of Symphony Advanced Media, Inc. (“Media Insiders” or “MI” or “we”) that collects information from participants in its research programs about how they view, use, and share digital, mobile, TV, and social media. It provides access to this information to its customers - advertisers and others -, so that they gain insights on consumers’ interests, in order to make informed decisions about how to communicate and deliver content, entertainment or information to the public (“Media Insiders Service” or “MI Service”).
  54.  
  55. This Privacy Policy applies to the information that we collect from individuals who sign-up to participate in our panels (“panelists” or “you”). We are firmly committed to protecting the privacy of our panelists while collecting and processing this information. Your privacy is as important to us as it is to you.
  56.  
  57. 2. Scope
  58.  
  59. This Privacy Policy explains in general terms how we collect, store, use, share, and disclose the information that we obtain from our panelists. It applies only to the Media Insiders Service, and does not apply to any information collected through any other services of ours. It also briefly explains what information we collect from individuals who visit the www.mediainsiders.com website without becoming panelists, and what is done with that information.
  60.  
  61. This Privacy Policy does not apply to the practices of the third parties who may have access to information about our panelists, as described in this Privacy Policy. In addition, Media Insiders may license the use of its tools and technologies to third parties. The use of these tools and technologies by these third parties for their own purposes is subject to the privacy policies of these third parties.
  62.  
  63. 3. How to Become a Panelist?
  64.  
  65. To become a panelist you must (a) be a lawful resident of the United States, (b) register on the Media Insiders website at https://www.mediainsiders.com/index.php/registration-survey, and (c) provide the personal details requested. Some questions are mandatory, as indicated with a red asterisk (*) in the survey; others are optional. If you do not complete all mandatory questions, you cannot become a panelist.
  66.  
  67. 4. Consent
  68.  
  69. By completing, in whole or in part, the registration survey described above, you are consenting to the processing of your information in conformance with this Privacy Policy. In particular, you are consenting to the transfer of data from your country to a country that may have less stringent data protection laws, for the purposes described in this Privacy Policy.
  70.  
  71. 5. Children and Minors
  72.  
  73. Children
  74.  
  75. Children are not eligible to become panelists. We do not intentionally collect or maintain information from people whom we know to be under 13 years of age. No part of the Media Insiders Service is designed to attract children under 13 years of age. If we later learn that a panelist is under 13 years of age, we will take steps to remove that panelist's information from our databases and will prevent the panelist from participating in any of our future panels.
  76.  
  77. Minors over 13
  78.  
  79. Minors who are over 13 years of age are eligible to become a panelist. Their continued participation is subject to their parent’s approval. If we receive a written request from a parent to block his or her child from further participating in our panels, and/or to delete information collected about the child, we will cooperate promptly with the parental request in accordance with our internal policies on this matter.
  80.  
  81. 6. How do we Collect Information?
  82.  
  83. We use a variety of tools to collect information from the panelists.
  84.  
  85. Initial Registration survey
  86.  
  87. An individual who wishes to become a panelist is requested to complete a registration survey. We collect all information that the individual provides when completing the survey.
  88.  
  89. Media Insiders Metering Application (MI App)
  90.  
  91. In order to be able to participate in our panels, a panelist must have downloaded the Media Insiders Metering Application (“MI App”). The MI App is a piece of software that collects data when installed on the panelist’s device (i.e., smartphone, tablet, laptop or desktop computer, or similar device). To download the MI App, you must follow the instructions located at: https://mediainsiders.com/data/3.2_App_Installation_Instructions.pdf.
  92.  
  93.  
  94.  
  95. Media Insiders collects information through the Media Insiders Metering Application. If you do not wish your activities to be collected through the MI App, you should un-install the MI App. For un-install instructions see https://mediainsiders.com/data/APP_removal_instructions.pdf
  96.  
  97. Audio Content Collected through Media Insiders Metering Application
  98.  
  99. During the activation of the MI App, the panelist is prompted to accept the GraceNote Audio Content Recognition Agreement https://mediainsiders.com/data/Gracenote_Agreement.pdf. Media Insiders uses the GraceNote service for audio content recognition. The GraceNote technology is required for the operation of the MI App because it helps identify the TV show that a panelist is viewing.
  100.  
  101. The MI App collects information by taking short (5-30 second) sound samples at intervals throughout the day. A sound sample can include any sound that can be picked up by the MI App (e.g., TV shows, TV commercials, radio broadcasting, music, personal computer sounds, and conversations). These sound samples are immediately translated into a numeric code called a hash, using the GraceNote App, and are transmitted directly to GraceNote. GraceNote then compares each sound sample to its database and identifies which TV show or TV ad the panelist was watching.
  102.  
  103. Media Insiders does not have access to the content of the recording. The hash codes representing the sound samples are deleted from the panelist’s device within a few hours after having been created. A hash cannot be reconverted into the original sound sample.
  104.  
  105. Media Insiders VPN
  106.  
  107. When installing a MI App, the panelist is requested to approve the installation of a VPN (virtual private network) component to connect the panelist’s device to a data collection Internet proxy server located on a cloud. When the panelist visits websites, the data traffic passes through the proxy server, and the URL of the visited site is logged. The information is then processed through a data analytics component and used for reporting. Explanations concerning the operation of the VPN are provided in the Media Insiders FAQ located at:
  108.  
  109. https://mediainsiders.com/index.php/faqand https://mediainsiders.com/data/mobilevpn.pdf
  110.  
  111. Access to Social Media Accounts
  112.  
  113. We ask the panelists’ permission to collect information from their social media accounts, for example, Facebook or Twitter. We will collect only information that a panelist makes available to his/her friends or followers. You are responsible for setting your social media privacy levels so that we have access only to the level of information that you wish to make viewable to Media Insiders.
  114.  
  115. Please be aware that any information you make available to us on Facebook (or other social media service) may also be made available to anyone on Facebook or any other social media sites, including to third parties, in accordance to your privacy settings on that social media service.
  116.  
  117. Please be thoughtful when choosing your social media privacy settings. The use and disclosure restrictions contained in this Privacy Policy will not apply to the social media service itself. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.
  118.  
  119. Surveys
  120.  
  121. Panelists may also be invited to participate in surveys. The responses from all panelists are combined to create a report.
  122.  
  123. Sweepstakes
  124.  
  125. We may organize sweepstakes in cooperation with a business partner. See, for example, https://www.mediainsiders.com/data/MediaInsidersPanel-Sweepstakes-rules.pdf. To participate in a sweepstake, an individual is requested to complete a survey and provide certain information.
  126.  
  127. Browser Cookies
  128.  
  129. While participating in a panel, a panelist’s browser will receive Media Insiders cookies. Permanent cookies allow us to monitor which Internet ads have been loaded into a panelist’s browser and gather information regarding the websites that the panelist visits, the apps or social networks that he/she uses, his/her interaction with them, the date and time of the panelist’s visits and the solutions and information for which the panelist searched and viewed on the Internet.
  130.  
  131. We also deploy a separate session cookie (which is deleted when you close your browser or turn off your device) when you log into the "members only" area of our site to allow you to redeem rewards. These session cookies allow us to uniquely identify you when you log in to process your online transactions and requests.
  132.  
  133. Other Technologies
  134.  
  135. We may also use pixel tags (also known as clear gifs or beacons), which are tiny graphics with a unique identifier that are placed in the code of a webpage. We use pixel tags to understand and monitor website users’ traffic pattern, and to improve site performance.
  136.  
  137. We use pixel tags in emails in order to determine which emails were opened by recipients.
  138.  
  139. Website Visitors
  140.  
  141. If you visit the Media Insiders website at www.mediainsiders.com website without registering to become a panelist, we will collect information provided by your browser (e.g. IP address, operating system, referring site), which we use and analyze in aggregated format to understand the traffic on our website, and attempt to improve our user interface and our visitors experience.
  142.  
  143. 7. What Information do we Collect at Registration?
  144.  
  145. When you register to become a panelist, we request that you complete a registration survey. In the registration survey, we request, for example:
  146.  
  147. - Age information;
  148.  
  149. - Contact information (e.g., name, address, phone number and e-mail address);
  150.  
  151. - Gender information;
  152.  
  153. - Social media information (e.g., which social medial channels you use);
  154.  
  155. - Demographic information (e.g., marital status, race, education, employment, information about your household, income levels);
  156.  
  157. - Device information (e.g., type of equipment, operating system).
  158.  
  159.  
  160.  
  161. When completing the registration survey, you are also invited to choose a username and password, which you will be required to use to access protected areas of the Media Insiders website.
  162.  
  163. 8. What Information do we Collect when you Participate in a Panel?
  164.  
  165. We collect a significant amount of information as you participate in a panel. This information is obtained through the MI App and/or the Media Insiders VPN. In addition to your identifying information, the kinds of information we collect from you will depend on the components of the panel in which you participate, and the tool used to collect this information. The collected information may pertain to five areas, (a) online activities; (b) use of mobile phone; (c) TV watching; (d) use of social media; and (e) responses to survey.
  166.  
  167. Online Activities
  168.  
  169. We may collect information on a panelist’s online activities, conducted from his or her device. This information may include, for example:
  170.  
  171. - URL of the site the panelist is visiting;
  172.  
  173. - Complete URL of the specific page visited;
  174.  
  175. - Search terms used;
  176.  
  177. - Results of such searches;
  178.  
  179. - Browser history;
  180.  
  181. - Content of the pages visited or apps used;
  182.  
  183. - Products or services purchased online;
  184.  
  185. - Content downloaded or uploaded;
  186.  
  187. - Advertisements seen;
  188.  
  189. - With whom the panelist interacts.
  190.  
  191.  
  192.  
  193. We do NOT collect or record:
  194.  
  195. - The telephone number or email address of the persons with whom the panelist is communicating;
  196.  
  197. - The content of the panelist’s calls, text, SMS, MMS or other messages;
  198.  
  199. - The content of the panelist’s address book.
  200.  
  201.  
  202.  
  203. Location Information
  204.  
  205. We collect information that indicates the geographic location of a panelist’s mobile device if the panelist has given us his/her consent to collect such information. When you download our MI App, you are asked whether you allow us to collect the location information that is disclosed by your device.
  206.  
  207. If you no longer wish to allow us to collect your location information you should uninstall the MI App, as indicated in the “How to Un-install the MI App” https://mediainsiders.com/data/APP_removal_instructions.pdf section below.
  208.  
  209. Device Use Information
  210.  
  211. In addition to information about a panelist’s activities, we may collect several types of information about the panelist’s device, for example:
  212.  
  213. - Device type;
  214.  
  215. - Individual device ID, IP address, MAC address;
  216.  
  217. - General hardware, software information;
  218.  
  219. - Which applications are installed on the panelist’s device;
  220.  
  221. - Which applications are used regularly;
  222.  
  223. - Which browser(s) are used;
  224.  
  225. - When and how long the device is charged;
  226.  
  227. - Whether the device is powered on or off, or in airplane mode;
  228.  
  229. - Which mobile network is used;
  230.  
  231. - Which Wi-Fi network is used and at what time;
  232.  
  233. - The volume of content downloaded to the device;
  234.  
  235. - When such downloads are made;
  236.  
  237. - The method of connection that is used when downloading content;
  238.  
  239. - The time and duration of calls made or received using the device;
  240.  
  241. - When emails or texts messages are sent or received.
  242.  
  243. TV Watching
  244.  
  245. We collect information about a panelist’s TV watching patterns using the MI App. When the panelist’s smartphone is powered on, the MI App collects sound bytes associated with the activities in the room where the smartphone is used. After they have interpreted by the GraceNote technology (as described above in this Privacy Policy), these sound bytes and other information collected from the devices on which the MI App is installed, allow us to determine, for example:
  246.  
  247. - What TV show the panelist is watching;
  248.  
  249. - Whether the panelist is conducting any other activity than watching TV, as indicated from any device (smartphone, tablet, computer) on which the panelist has installed the MI App;
  250.  
  251. - For how long the panelist is watching a particular show;
  252.  
  253. - What ads are displayed to the panelist while the TV show is being aired.
  254.  
  255. Social Media
  256.  
  257. If a panelist allows us to access his/her social media account, we will have access to the same information as the panelist’s friends. For example:
  258.  
  259. - The panelist’s social media profile information;
  260.  
  261. - Any posts, notifications, messages that the panelist makes, sends or receives on these services;
  262.  
  263. - How many people the panelist follows;
  264.  
  265. - By how many people the panelist is followed;
  266.  
  267. - What the panelist tweets or retweets;
  268.  
  269. - What content is displayed on the panelist’s page or wall;
  270.  
  271. - What content the panelist views;
  272.  
  273. - How much time the panelist spends on his/her social media account.
  274.  
  275.  
  276.  
  277. To restrict what information is made available to us, you should edit your privacy settings of your Facebook, Twitter, or other social media account.
  278.  
  279. Surveys
  280.  
  281. If a panelist participates in a survey, we will collect his/her response to the survey as well as information about the device used to complete the survey, at what time the survey is completed, and how long it took to complete the survey.
  282.  
  283. Sweepstakes
  284.  
  285. Sweepstakes are conducted in cooperation with a business partner. The information collected through the sweepstake is that which the panelist provides when completing the sweepstake form. This information will be shared with the business partner. The Privacy Policy of that business partner will apply together with this Privacy Policy.
  286.  
  287. Rewards
  288.  
  289. We collect information about the rewards that you earn as a panelist. For example:
  290.  
  291. - Which type of reward you have chosen;
  292.  
  293. - When or how frequently you collect your rewards; or
  294.  
  295. - The amount and nature of the reward collected.
  296.  
  297. 9. How do we Use the Collected Information?
  298.  
  299. Information that can be Linked to a Panelist
  300.  
  301. We use the information collected from our panelists in identifiable form to:
  302.  
  303. - Administer the panel and related services;
  304.  
  305. - Administer our rewards program;
  306.  
  307. - Provide services to a panelist, and respond to his/her requests;
  308.  
  309. - Verify the accuracy of the information that the panelist provided;
  310.  
  311. - Improve the quality of the panel; and
  312.  
  313. - Communicate with a panelist regarding the panelist’s involvement in the Media Insiders panel, incentive redemption information (when applicable), survey participation, and software upgrades.
  314.  
  315. Information that Cannot be Linked to a Panelist
  316.  
  317. We combine the information collected from all or a subset of our panelists to create reports or summaries that describe or analyze how our panelists, as a whole, interact with media, for example, the types of people visiting a certain website, watching a certain TV program, or viewing a certain advertising campaigns. These reports or summaries may group our panelists into segments, for example “female, 25-30 year old, who like sports and eat health food.” However, they will not identify or allow identifying a particular panelist.
  318.  
  319. 10. Who are our Customers and Business Partners?
  320.  
  321. The information that Media Insiders collects about how consumers view, use and share digital, mobile, TV, and social media is made available to its customers and business partners so that they gain insights on consumers’ interests. The nature and type of information provided depends on the type of contract that Media Insiders has with these customers or business partners:
  322.  
  323. Subscribers to the Symphony AM Analytics Services
  324.  
  325. We provide subscribers to the Symphony Advanced Media Analytics services – e.g., advertisers, advertising agencies, market research firms, and media companies – the raw information that we have collected from the panelists as described above.
  326.  
  327. We do not provide them with any information that might allow them to identify a specific panelist. However, we provide information about the market segment to which each panelist might belong, - e.g. “35-45 year old, female, urban area”.
  328.  
  329. The Symphony Advanced Media Analytics tools allow them to create reports that analyze this information. These reports look at trends and focus on aggregated data.
  330.  
  331. Direct Data Customers
  332.  
  333. Our direct data customers are granted the right to communicate with our panelists and have access to our database of collected information. Each direct data customer has access to the same type of information as what we collect, however we do not provide the identity of the panelist. Each panelist is only identified through a panelist ID number. We allow these direct data customers to send cookies to the panelist device(s). Each direct data customer uses the information collected in accordance with its privacy policy.
  334.  
  335. Panel Partners
  336.  
  337. We may enter into cooperative agreement with business partners, which also offer market research services. Under these agreements, we may combine our respective databases of information about our respective panelists.
  338.  
  339. These panel partners have access to all information collected about or from our panel members, including the identity of the panelists.
  340.  
  341. Each panel partner is required to use the information collected from the Media Insiders panelists in accordance with this Privacy Policy.
  342.  
  343. 11. With Whom do we Share Information?
  344.  
  345. In addition to our customers and business partners, we may share information with other third parties as part of the day-to-day operation of our business. We may disclose the information collected from our panelists as follows:
  346.  
  347. Third Party Service Providers
  348.  
  349. We may share some information with third party service providers who help us identify potential panelists, process or store the collected information, manage our surveys or our incentive and rewards programs. We require each service provider to promise, in a written agreement, that it will process such information only for internal use, based on our instructions and in a manner consistent with this Privacy Policy.
  350.  
  351. Business Transfers
  352.  
  353. We may disclose information to a parent company, any subsidiaries, joint ventures, or other companies under a common control ("Affiliate"), in which case we will require our Affiliate to honor this Privacy Policy.
  354.  
  355. In the event of a merger, acquisition, sale, bankruptcy, or other transaction pursuant to which our databases are acquired by a third party, panelist information may be disclosed to the third party both before and after the transaction, for the sole purpose of due diligence, or facilitating or effecting that transaction. If a transaction is consummated, each panelist will be notified of the transaction via email and/or through a notice on our website, and custody of each panelist’s information will be transferred to the successor entity subject to all the terms and restrictions in this Privacy Policy. If the transaction is not consummated, we will require the third party not to use or disclose the panelists’ information in any manner whatsoever and to completely erase the same.
  356.  
  357. Legal Requirements
  358.  
  359. As is the case with any information provided to any business operating in the United States, we may share your information in response to facially valid judicial, administrative, or government subpoenas, warrants, or court orders or other legal process in accordance with applicable laws.
  360.  
  361. To Enforce Rights
  362.  
  363. We may also share a panelist’s information if we believe in good faith that such disclosure is necessary to (a) resolve disputes, investigate problems, prevent or take action regarding illegal or suspected illegal activity; (b) protect and defend our rights, property or safety, or the rights, property or safety of our customers, panelists, or third parties; or (c) in connection with our Terms and Conditions or other agreements.
  364.  
  365. Aggregated Information
  366.  
  367. We may share aggregated information with unaffiliated third parties, such as customers or business partners. Data aggregation is a process that combines the information of a group of panelists. As a result, the combined information does not contain any information that can be linked to a specific individual. In this case, the aggregated information is used for advertising research (for example, to compare the reaction of two different groups to an advertisement), or for media use analysis (for example, to compare how different groups interact with a particular website or app).
  368.  
  369. 12. Suspension, Cancellation, Termination
  370.  
  371. Suspension
  372.  
  373. If you wish your activities not to be recorded or monitored temporarily by Media Insiders, you can:
  374.  
  375. - Not take your device (phone, computer, or tablet, as applicable) with you;
  376.  
  377. - Not power on your device.
  378.  
  379. Cancellation, Termination
  380.  
  381. If at any point you decide that you no longer wish to be a panelist, or you wish to prevent us from collecting information about your activities, you can terminate our relationship as follows:
  382.  
  383. - Send an e-mail to support@mediainsiders.com and you will receive instructions on how to unsubscribe; and/or
  384.  
  385. - Visit your profile page on the members only area of the Media Insiders website, and check the "unsubscribe" box.
  386.  
  387.  
  388.  
  389. Additionally, you should delete the MI App and any associated configuration file from the device(s) (phone, computer, tablet, etc.) on which you have installed any MI App at our request.
  390.  
  391. If you retain the MI App on your device(s), the MI App will keep collecting and sending us information on your activities.
  392.  
  393. Instructions on how to un-install the MI App can be found in the section “How to Uninstall the MI App“ below and at https://mediainsiders.com/data/APP_removal_instructions.pdf .
  394.  
  395. Upon your termination, your record will be identified as “no longer in use.” We will continue to use information collected before you terminated your association with Media Insiders, in accordance with this Privacy Policy, unless otherwise required by law.
  396.  
  397. If we have disclosed some of your information to third parties before such termination, we cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
  398.  
  399. 13. How to Un-install the Media Insiders Metering Application
  400.  
  401. To un-install the MI App, you should follow the instructions available at:
  402.  
  403. https://mediainsiders.com/data/APP_removal_instructions.pdf.
  404.  
  405. If you have more questions or need assistance un-installing a MI App from any device (computer, table, mobile phone) please contact us as indicated in the “How to Contact Us” section below or as follows:
  406.  
  407. E-mail: support@mediainsiders.com
  408.  
  409. Telephone: (855) 209-2230 (toll free), Monday – Friday: 8:00 am-5:00 pm, Eastern Time.
  410.  
  411. 14. California Disclosures
  412.  
  413. Do Not Track
  414.  
  415. Some web browsers offer a "Do Not Track" ("DNT") signal, which is an HTTP header field indicating the users preference regarding tracking or cross-site user tracking. Because there is not yet a common understanding of how to interpret DNT signals, we do not currently respond to DNT signals, if any, that we might receive from browsers. We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology.
  416.  
  417. Third Party Cookies
  418.  
  419. We allow third parties with which we have a separate agreement to use cookies or other technologies to collect information about visitors to our website. These third parties include business partners, which may collect information when you view or interact with certain areas of the mediainsiders.com website, or the MI App, and advertising networks, which may collect information about your interests or preferences, so that they can display promotional material across the Internet tailored to your apparent interest.
  420.  
  421. California Privacy Rights
  422.  
  423. We do not share information with third parties for their direct marketing purposes other than as described in this Privacy Notice. If our practices change, we will provide you with the relevant information as required by applicable law.
  424.  
  425. 15. Third Party Access to Information
  426.  
  427. While navigating our website, you may be directed to content or functionality that is hosted by a third party supplier, not on a Media Insiders-owned domain. When you are on these other websites, the site owner's privacy policy will govern how your information is used. We have no control over, do not review, and are not responsible for, the privacy policies of, or content displayed on, such other websites. We recommend that you carefully read the privacy policies of each website that you visit for information on their privacy, security, data collection, and distribution policies.
  428.  
  429. 16. Security
  430.  
  431. We use reasonable technical, administrative, and physical safeguards measures to protect against unauthorized access to, disclosure, destruction, loss, misuse, and alteration of the information under our control. Panelist information is maintained on a secured database accessible only by Media Insiders staff or selected third parties.
  432.  
  433. We have also established certain technical procedures to filter or avoid the use or transmission of certain types of information that might be collected inadvertently, such as user ID, password, account number, credit card number, social security number, email address, or similar personal or sensitive information. Despite our efforts, some of such information may be transmitted inadvertently. We do not knowingly use or share any such inadvertently retained sensitive information in our databases.
  434.  
  435. Your MI account will be activated once you activate the MI App, or by linking with us on Facebook, Twitter or other social network, as applicable. We will not activate a prospective panelist's account without this confirmation. Additionally, all panelists are required to use their passwords and usernames when registering, updating their contact information, or accessing "members only" sections of our website. Panelists may access their own information to verify and update it, but they cannot view other panelists' information.
  436.  
  437.  
  438.  
  439. We need your assistance in maintaining data security. Please do not share your Media Insiders username or password with any third party. Please choose a strong password, keep it safely, and change it frequently.
  440.  
  441. Despite such efforts, however, no company, including Media Insiders, can fully eliminate risks, or guarantee the security of information. Unauthorized entry or use, hardware, or software failure, loss of device and other factors may compromise the security of information at any time. We bear no liability for uses or disclosures of personal or non-personal information caused by events over which we have no control.
  442.  
  443. If there is a breach of security, we will use all reasonable steps to stop the breach and will inform you of the breach in accordance with law, as applicable.
  444.  
  445. If you have any questions about security, please as indicated in the “How to Contact Us” section below.
  446.  
  447. 17. Crossborder Data Transfers
  448.  
  449. Information may be processed by us or on our behalf in the country where it was collected as well as other countries (including the United States) where laws regarding processing of information may be less stringent than the laws in the country where a panelist resides.
  450.  
  451. 18. Changes to this Privacy Policy
  452.  
  453. We may modify our privacy practices, update, and/or make changes to this Privacy Policy at any time. If we change our Privacy Policy, we will notify you regarding the change by posting a notice on our website at www.mediainsiders.com or as required by applicable law. For this reason, we encourage you to refer to this Privacy Policy on an ongoing basis.
  454.  
  455. This Privacy Policy is current as of the "last revised" date which appears at the top of this page. By continuing as a visitor or a member of the panel, or participating in research activities following any Privacy Policy change, you freely and specifically give us your consent to collect, use, transfer, and disclose your information in the manner specified in the current operational Privacy Policy.
  456.  
  457. If you wish us to treat your information differently, please contact us as indicated in the “How to Contact Us” section below, to indicate your choice and preferences.
  458.  
  459. 19. How to Contact Us
  460.  
  461. You can contact us by mail, email, or telephone as indicated below.
  462.  
  463. Media Insiders Panel Support Symphony Advanced Media
  464.  
  465. 50 California Street San Francisco, CA 94111 USA
  466.  
  467. E-mail: support@mediainsiders.com
  468.  
  469. Telephone: (855) 209-2230 (toll free), Monday –Friday: 8:00 am-5:00 pm, Eastern Time
  470.  
  471.  
  472.  
  473. License Agreement for Gracenote
  474.  
  475. Gracenote End User License Agreement
  476.  
  477. The use of the electronic television program information data transmission service and related data ("Data") that is made available as part of the Service (the "Service") provided by Gracenote, Inc. of Emeryville, California ("Gracenote") and is provided solely in accordance with the terms and conditions set out in this End User License Agreement ("EULA").
  478.  
  479. BY USING THE SERVICE YOU ACCEPT THE EULA SET OUT BELOW. IN SO FAR AS YOU DO NOT ACCEPT THIS EULA YOU ARE NOT PERMITTED TO USE THE SERVICE.
  480.  
  481. Gracenote reserves the right to block or suspend access to the Service or to the Data, in case you are in breach of this EULA or any part of them.
  482.  
  483.  
  484.  
  485. 1.Description of the Service
  486.  
  487. a. Gracenote makes the Service available to you on this end user device ("End User Device") purchased by you.
  488.  
  489. b. The Service consists of the aggregation, arrangement and the delivery of the Data, in particular in the form of texts and images. The reception and the display of the Data on this End User Device are not part of the Service and falls solely within the responsibility and liability of the manufacturer of this End User Device.
  490.  
  491.  
  492.  
  493. 2. Operation of the Service
  494.  
  495. a. Gracenote endeavors to enable you to use the Data. Gracenote further endeavors to take care that the contents of the Data made available to you are up-to-date, complete and accurate. However, Gracenote cannot give any warranty and you do not have any claim against Gracenote in this respect. If the Data cannot be used or is not up-to-date, complete and/or accurate, this does not constitute a defect of the Service and therefore does not entitle you to assert any claim against Gracenote. GRACENOTE DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  496.  
  497. b. Gracenote is not responsible for the proper setup,connection or (if applicable) equipment of this End User Device so that the Service can be received. This lies within your sole responsibility.
  498.  
  499. c. Gracenote may amend or remove Data with or without advance notice and may block or modify access to Data or the Service. You do not have any claim against Gracenote arising out of such change, removal, blocking or modification.
  500.  
  501. d. PLEASE NOTE that in order to use the Data, specific technical prerequisites, such as this End User Device, software programs, methods of transfer, telecommunication services and other third party services, usually need to be used, for which additional cost, in particular connection charges, can be incurred, which you will have to pay for separately. Gracenote does not provide such End User Devices, software programs, methods of transfer, telecommunication services or other services and does not accept any liability for services of third parties.
  502.  
  503.  
  504.  
  505. 3. Restriction of use of Data
  506.  
  507. a. The Data made available within the scope of the Service may be protected by copyright or other statutory provisions.
  508.  
  509. b. You may use the Data made available to you for private and non-commercial purposes only, to the extent that this is necessary and permitted by the End User Device’s intended use.
  510.  
  511. c. PLEASE NOTE that you are in particular not entitled to:
  512.  
  513.  
  514.  
  515. i. forward the Data or part of it to third parties or to enable third parties to have access to it with the exception of members of your household;
  516.  
  517. ii. amend edit or modify the Data in any way;
  518.  
  519. iii.use the Data for the creation of a database and/or an information service; and/or
  520.  
  521. iv. and you undertake to refrain from these acts of use.
  522.  
  523.  
  524.  
  525. 4. Restriction of Liability
  526.  
  527. a. PLEASE NOTE that you are using the Service at your own risk. The download or any other receipt of content, in particular the download of Data in connection with the Service, is also at your own risk and you are solely responsible for any damage to this End User Device or for any other damages, including loss of data, arising out of such actions.
  528.  
  529. b. Gracenote shall not be liable for the functioning of the Service or part of it without interruptions or defects, for Data being available at all times or for the Service being fit for a specific purpose. Gracenote shall not be liable for the accuracy, completeness and/or correctness of the Data made available by Gracenote. In particular spelling mistakes and software errors can occur.
  530.  
  531. c. Gracenote shall not be liable for disturbances which prevent access to the Service, in particular for any disruptions and/or limitations of access to the Service or the Data which are due to a force majeure event or circumstances outside of Gracenote’s responsibility, such as a breakdown or disturbance of the Internet or telecommunications networks other than Gracenote's own systems.
  532.  
  533. d. GRACENOTE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OR FOR ANY LOST PROFITS OR LOST REVENUES. Gracenote shall only be liable for willful misconduct or gross negligence (the limitation of liability set out above does not apply to death or personal injury or any other liability which cannot be excluded by law).
  534.  
  535.  
  536.  
  537. 2014. Gracenote, Inc. All Rights Reserved.
  538.  
  539.  
  540.  
  541. Where to Go for Questions or Support?
  542.  
  543. · Symphony Advanced Media | 50 California Street San Francisco, CA 94111 USA
  544.  
  545. · E-mail: support@mediainsiders.com
  546.  
  547. · Telephone: (855) 209-2230 (toll free), Monday –Friday: 8:00 am-5:00 pm, Eastern Timej
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