Answer-1

Hi Andreas,
Worry not! Game Master Gwelchmai has come to your aid! C= C=C= C=┌( `ー´)┘

I understand that you are facing problems, let me help you with that!

After investigation, here's my report:
I've checked your ticket and your order, I can see that you placed that order on 2017-10-16. That is already over the timeframe of refund, so I may not provide that service.

I know that Bungie is already working on resolving that white title screen issue and I believe it would be fixed soon!

Sincerely,
Gwelchmai