New party ('Finn Herzfeld') has joined the session:
Welcome to FAFSA on the Web Customer Service Live Help!
Finn Herzfeld: hello, Your site is telling me I have an incompatible browser, but then tells me that Firefox is recommended. I'm not sure what I'm doing wrong (currently running Firefox 7.0 beta), I got the same message using Chrome 13.

New party ('Kelsey Brown') has joined the session:
Thank you for contacting the Federal Student Aid Information Center.  I’m Kelsey Brown, your online Customer Service Representative.  Give me a minute to review your question, and I’ll do my best to assist you.

Kelsey Brown: What is the operating system that your computer has?

Finn Herzfeld: Ubuntu Linux

Kelsey Brown: Operating system would be Windows XP, Windows Vista, Mac OS 10.5...

Finn Herzfeld: Ubuntu Linux 11.04 Natty Narwhal

Kelsey Brown: That is not what I'm looking for I need the Operating System please.

Finn Herzfeld: that is the name of my operating system

Kelsey Brown: What operating system are you using? (Such as Windows 7 or Vista or XP , Mac 10.6 or 10.5 or 10.4,)  I need this in order to assist you today.

Finn Herzfeld: I am using Linux. Specifically Ubuntu. THe latest stable version. That is the name of my operating system.

Kelsey Brown: That is not compatible with our web site.  You will need to use a different computer in order to access our site.

Finn Herzfeld: why is that? It runs firefox fine, which renders the same across operating systems

Kelsey Brown: As I said with that operating system our web site will not work.

Finn Herzfeld: i see. So, just to be clear, I am required to purchase an operating system to apply for the Free Application for Federal Student Aid?

Kelsey Brown: Or as I stated before you will need to use a different computer.

Finn Herzfeld: alright

Finn Herzfeld: thank you.