getting shit done

no the credits for this offer have not been paid out i have not been credited 620 gems to my account for the offer i completed you need to either give me my money back that i paid for the paid subscription on your partners site or credit me the gems for my account

according to what you just sent me i am in the right and you are in the wrong
According to Fyber Fair Play Rules: "The same advertising offer can only be completed once per household".
these are 2 completly different "advertising offers" the first one that you said i completed was for signing up for a free trial and the second one this latest one was for a paid subscription even though both offers are from the same company/partner they are 2 different offers and i demand to be credited my reward for the completion of the second offer that u say i completed once already is not the same as the first offer both offers are worded completly different and offer different amount of gem payouts so how can y say i completed it already when i haven't

just because 2 offers are from the same partner does not mean they are the same offer i have done my part in completing this offer according to the guidelines set forth by the partner and my credit card has been charged and im pretty sure the partner has reported to you that i have completed the offer i will contact a lawyer Morgan & Morgan if necessary and persue legal action i have followed your rules and did the offer in accordance to the guidelines set forth and my credit card has been charged and i have not been given what was promised for doing it from your offer wall
whatever happened to the customer is always right your company has done wrong by me and you need to rectify this wrong my next course of action is to go above your head and if i dont get any results there then i shall be taking legal action

thank you very much and have a nice day
Sent: Saturday, January 02, 2016 at 6:28 AM
From: "Customer Support Fyber" <customersupport@fyber.com>
To: "joe mama" <joe42o@mail.com>
Subject: Re: [Ticket#2015123011024151] Fyber
Dear joe mama,

Thank you for your inquiry!

We have conducted an internal investigation, and it appears that the credits for this offer have already been paid out to your mobile/web device. For this reason, the system denied a second payout.

According to Fyber Fair Play Rules: "The same advertising offer can only be completed once per household".

Please note that if several persons are completing Fyber offers in the same household, we suggest that you divide the offers and rewards among you.

We hope that you will soon find other new offers matching your interests.

Thank you for your understanding!

Best regards,

Nick
Fyber Support Team

--
Fyber - www.fyber.com

Fyber


01/01/2016 17:35 - joe mama wrote:
umm this is a different offer then that one i compleated some time ago. yes it might be the same company but the terms of the offer are compleatly different the first time was to sign up for a free trial which i had done this offer here is 2 months service for $5 so like i said it is a completly different offer and it needs to be credited the offer partner has charged my credit card and the account is active and being used so please credit my reward or give me back a refund on my credit card or i shall contact my lawyer and he will be contacting you about this matter

you can clearly see in the discription example you just sent me it says "ABCmouse.com Free Trial"
Title	ABCmouse.com Free Trial
Reward
527 Gems (2015-10-04 06:05)

in the offer that i have compleated you can see it is a different offer and if i had done the same offer already then your software/web page/offerpanal shouldnt have let me compleat it a second time and thus wasting my money
the offer i compleated you can clearly see it is not the same offer as the "free trial offer" compleated before
> LandingPageId: 726787 -- ABCmouse.com - 2 month Subscription
>
> Required actions: 1. Sign up for a 2 month ABCmouse.com subscription
> for $5.00 with a valid credit card.
> 2. Offer valid for first-time members only.
> 3. Future months are billed at $7.95/month.
> 4. Reward will be revoked for cancellations within 10 days.
Sent: Friday, January 01, 2016 at 2:58 AM
From: "Customer Support Fyber" <customersupport@fyber.com>
To: "joe mama" <joe42o@mail.com>
Subject: Re: [Ticket#2015123011024151] Fyber
Dear joe mama,

Thanks for contacting us again!

We reviewed your problem and according to our information you were credited for this offer some time ago.

Title	ABCmouse.com Free Trial
Reward	527 Gems (2015-10-04 06:05) Unfortunately, we only pay for one completion per household, so we cannot credit you again.

We hope you find other offers to sponsor you and thank you for your understanding!

Please note that some applications don't always send in-game notifications when they credit your account.


Best regards,

Regina
Fyber Support Team

--
Fyber - www.fyber.com

Fyber


12/31/2015 08:25 - joe mama wrote:
here is another picture of the abcmouse confirmation email and a screenshot of the member option showing proof from abcmouse.com

Sent: Wednesday, December 30, 2015 at 1:01 AM
From: "Customer Support Fyber" <customersupport@fyber.com>
To: joe42o@mail.com
Subject: [Ticket#2015123011024151] Fyber
Hello,


We would like to thank you for your inquiry. In order to process your
claim, we need some proof that you completed the offer successfully.

- To show your participation, your registration, your purchase etc.:
Simply send a screenshot of the email you received after completion. Please have the header (date, sender and receiver and full body text)
visible, and if applicable, the amount paid.

- To show that you completed a Survey or a Download:

Please send a screenshot (e.g. of the completed survey or your desktop/app) that can easily show that you completed the offer. Please make sure to have some identification details visible in the screenshot (e.g. an open email).

Don't know how to screenshot in your mobile? It's very simple!

- For iPhone / iPad - Press the Home button and the Power on/off button at the same time;
- For Android devices - Press the Volume Down and Power button at the same time to make a screenshot.

As soon as we have received your documents and can match the proof to your offers' requirements, we shall be happy to send you the missing credits!

If you have no way to prove your offer completion, simply reply to this
email and let us know. If this isn't the case, we apologize that you
received this automated response.

We value your time and appreciate your business!

Kind regards,
Fyber Support Team

- -
Fyber - http://www.fyber.com/