Tuzlarhan at 17:32, May 19:

I am!
You at 17:33, May 19:
ah thank you, how are you today ? :)
Tuzlarhan at 17:33, May 19:

I've been doing well, thanks for asking!
Tuzlarhan at 17:33, May 19:

In order to pull up your account and look into this silence I'll need a little information. Can you tell me your first name, last name and email address that are currently attached to the account?
You at 17:33, May 19:
good, glad to hear it :)
You at 17:33, May 19:
Jaclyn Basiley, jackymae37@gmail,com
You at 17:33, May 19:
but i just got unmuted by a gm less than an hour ago, and i have already been muted again :(
Tuzlarhan at 17:34, May 19:

I'll take a look and see what happened.
You at 17:34, May 19:
thanks :)
You at 17:38, May 19:
everything okay ?
Tuzlarhan at 17:38, May 19:

OKay, so I do have a slight issue with how you are advertising. Without including information about how you are selling your services, by either gold or real money, it can cause these actions to occur. Honestly, the way these ads are written out it sounds exactly how gold sellers/real money sellers sound. Also you are sending these messages out pretty quickly. I know you want people to purchase your services, but sending them out every few minutes is much to quick.
You at 17:39, May 19:
okay, yeah i didnt even think about the "gold" part, its just the macro they gave us !
You at 17:39, May 19:
okay, so ill add "gold only"to the end of it, that should work ?
You at 17:39, May 19:
and kazzak is a relatively large realm, trade chat is quite busy, i have been doing it once every 2 minutes
You at 17:39, May 19:
as most others do
Tuzlarhan at 17:40, May 19:

That would be very helpful. I will need to keep this action on the account this time though due to how quickly messages were being sent out though. I would wait a little longer. I'd recommend sending the messages out every 5-10 minutes rather than every 2.
You at 17:40, May 19:
you cant lift my silence ?
You at 17:41, May 19:
even though i didnt know what was happening ? :(
Tuzlarhan at 17:41, May 19:

I won't be this time.
You at 17:41, May 19:
so im not allowed to send any whispers for the next day...? not even to my bnet friends?
Tuzlarhan at 17:42, May 19:

That's right. Your account will be silenced until the following date: 2019-05-20.
You at 17:42, May 19:
ok
You at 17:42, May 19:
how do i appeal your decision ?
You at 17:43, May 19:
with all due respect, i dont think its exactly fair since i didnt know what was going on and doing nothing different than other advertisers
Tuzlarhan at 17:43, May 19:

This was an appeal. I looked over the action applied to your account.
You at 17:44, May 19:
i understand if it was something out of the ordinary of if i was actually selling gold/real money services, but seeing as i didnt know what i was doing wrong and also as i mentioned did nothing different than any other advertiser on the realm, i would kindly ask you to take that into consideration for your decision
Tuzlarhan at 17:46, May 19:

I have. You've ran into this kind of situation before and we did help overturn it, however once again we're dealing with a situation where you were essentially spamming your advertisement. The action isn't due to it looking like a possible real money transaction it was applied due to spamming. Just to be totally clear!
You at 17:48, May 19:
the action was less than an hour ago, and as the chat logs with that gm show, he pointed out that my macro must have been bugged for posting within a few seconds of each other. i was completely cooperative with that gm, and i didnt repeat that offense. and as i said, the messages even though they were minutes apart, as kazzak is a rather trade-chat-heavy realm, were nowhere near each other in chat. now that i understand that youd like it to be even less time between them, i can fix that as well, but i cant change things to follow rules i dont know about, which is my only point in this
Tuzlarhan at 17:53, May 19:

I understand. I thank you for taking the effort to change that, but I do need to keep this day long silence active due to the amount of messages you've been sending out in a quick secession. I understand it caught you off guard. I'm going to close this since we're at an impasse here. Thank you for reaching out about the action.