1,Listen actively
2,Listen with attention
3,Listen to the stories of parties to a dispute
4,Listen with attention
5,Develop a strategy to solve problems
6,Adapt / react to situations
7,Manage priorities
8,To take decisions
9,Develop a strategy to solve problems
10,Adapt / react to situations
11,Manage priorities
12,Develop a strategy to solve the problem

1,synthesize
2,ability to select and associate different information to extract the main message
3,conceptualize
4,ability to create and use concepts as part of intellectual reasoning
5,Take initiatives
6,ability to propose, undertake and carry out actions not originally planned
7,Optimize
8,ability to identify and implement necessary actions for better efficiency, better performance
9,To convince
10,ability to gain acceptance and change the behavior of others with persuasion
11,ability to change the behavior of others through his attitude, his advice
12,Transform a use
13,ability to imagine a new use of an object or content to solve a given situation
14,Highlight / Promote