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Jan 25th, 2016
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  1. <h1>Troubleshooting RubixMC</h1>
  2.  
  3. <p>Follow these steps if you are unable to launch the pack.</p>
  4.  
  5. <ol>
  6. <li>Check the architecture of your computer (32 or 64 bit) and ensure you have the same Java version installed:<br />
  7. <br />
  8. OS X computers running OS X 10.6 or later have 64 bit computers.<br />
  9. <br />
  10. To find out if your Windows computer is running 32 or 64 bit, <a href="http://windows.microsoft.com/en-us/windows/32-bit-and-64-bit-windows#1TC=windows-7">click here</a>.<br />
  11. <br />
  12. If your Windows computer is 32 bit, go to &quot;Options &gt; Maximum memory (MB)&quot; in the launcher and type in &quot;2048&quot;.<br />
  13. &nbsp;</li>
  14. <li>Check your Java version:<br />
  15. <br />
  16. <a href="http://windows.microsoft.com/en-us/windows/command-prompt-faq#1TC=windows-8">On Windows, follow these instructions to open Command Prompt.</a><br />
  17. <br />
  18. <a href="http://www.wikihow.com/Get-to-the-Command-Line-on-a-Mac">On OS X, follow these instructions ot open Terminal.</a><br />
  19. <br />
  20. Type in &quot;java -version&quot; in Command Prompt or Terminal.<br />
  21. <br />
  22. You will see something like the following:<br />
  23. <br />
  24. ​<code style="margin: 1.5em 0px; padding: 0px; border: 0px; font-size: 12px; font-family: 'andale mono', 'lucida console', monospace; vertical-align: baseline; font-stretch: normal; line-height: 18px;">java version &quot;1.7.0_55&quot;</code><br style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 12px; line-height: 18px;" />
  25. <code style="margin: 1.5em 0px; padding: 0px; border: 0px; font-size: 12px; font-family: 'andale mono', 'lucida console', monospace; vertical-align: baseline; font-stretch: normal; line-height: 18px;">Java(TM) SE Runtime Environment (build 1.7.0_55-b13)</code><br style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 12px; line-height: 18px;" />
  26. <code style="margin: 1.5em 0px; padding: 0px; border: 0px; font-size: 12px; font-family: 'andale mono', 'lucida console', monospace; vertical-align: baseline; font-stretch: normal; line-height: 18px;">Java HotSpot(TM) 64-Bit Server VM (build 24.55-b03, mixed mode)</code><br />
  27. <br />
  28. The &quot;1.7&quot; indicates you are using Java 7. You may see &quot;1.6&quot; or &quot;1.8&quot;.&nbsp;<br />
  29. <br />
  30. If you do not have Java 8 (1.8), you need to remove the old versions and install Java 8.<br />
  31. &nbsp;</li>
  32. <li>Uninstalling old Java: (Skip this step if you already have Java 8 (1.8) installed!)<br />
  33. <br />
  34. <a href="https://www.java.com/en/download/help/mac_uninstall_java.xml">Follow these instructions to uninstall the old Java version on OS X.</a><br />
  35. <br />
  36. <a href="https://singularlabs.com/forums/topic/completely-remove-java-using-singularlabs-javara/">Follow these instructions to uninstall the old Java version on Windows.</a> &nbsp;<br />
  37. &nbsp;</li>
  38. <li>Installing Java 8:&nbsp;<br />
  39. <br />
  40. On Windows, <a href="http://java.com/en/download/manual.jsp">go to this page</a> and download &quot;Windows Offline 64 bit&quot;<br />
  41. <br />
  42. On OS X, <a href="http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html">go to this page</a>, find the grey box nearest the top of the page, find the &quot;Licsense Agreement&quot; and check &quot;Agree&quot;, then click the download link next to &quot;Mac OS X&quot;</li>
  43. <li>&nbsp;</li>
  44. <li>&nbsp;</li>
  45. </ol>
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