Name
1.	Hello, my name is.................... (give first and last name. Speak clearly)
Customer Attitude
2.	Why are you interested in becoming a Self Employed Business Owner partnering with Franchisees First Pizza Hut? Word of mouth is a great resource, please recognize your referral so we may thank them.
3.	What makes you a good fit for the Franchisee First Pizza Hut contract? What skills and assets will you bring to the contract?
4.	Tell me of a time that you had an indecisive customer and how did you lead the call or manage the situation?
5.	Do you have call centre experience? Have you ever worked in a virtual call centre from home? Where have you worked and how does this add to your value to the Franchisee First PH Team?
6.	What is your availability? What hours are you looking to work? Are you in agreement to meet the agreed 15 hours per week with 8 during peak periods? Are you available to come in on call notify if required? *Call Notify is a system to advise agents the contract is busy and extra help is needed.
Commitment
7.	I will commit to work a minimum of 15 hours per week with 8 of those hours during the peak periods of Min 8 hours during the following time periods --Friday and Saturday 6pm-12am EST --Sunday 12pm-4pm EST and/or 6pm-10pm EST September-January --Sunday 6pm-10 pm EST February-August --*These times may be revised periodically based on business needs and understand that once I have met this commitment I am free to work any hours available.
8.	I commit to working the Mandatory Special Event days and 3 hours during peak periods. Mandatory work days Min 3 hours during indicated periods --Friday before Super Bowl Sunday 6pm-11pm EST --Super Bowl Sunday 3pm-7pm EST Min 3 hours during (3) of the (5) indicated period (during the calendar year) --New Year’s Day 6pm-11pm EST --Halloween 4:30pm-8pm EST --Valentine’s Day 6-11pm EST --New Year’s Eve 7-11pm EST --Wednesday before US Thanksgiving holiday