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  1. CURRICULUM VITAE
  2.  
  3.  
  4. Name:           Mr Carl Benjamin
  5.  
  6. Address:        11 Newhall St
  7.             Swindon
  8.             Wiltshire
  9.             SN1 5QS
  10.  
  11. Telephone:      07765538309 - Mobile
  12.  
  13. Email:          intotheaether@hotmail.co.uk
  14.  
  15. Date of Birth:      02 September 1979
  16.  
  17. Nationality:        British
  18.  
  19. KEY SKILLS
  20.  
  21. • Expanded knowledge of HTML and good experience with CSS,  PHP, MySQL, Photoshop and various other internet-based applications, website design and maintenance
  22. • Expert PC diagnosis, repair and configuration; hardware and software inclusive
  23. • Excellent knowledge of Microsoft Network configuration, and good experience with network protocols
  24. • Comprehensive knowledge of MS Office
  25. • Good Experience with Visual Basic, Visual Studio 2008 and web development
  26. • Excellent customer service skills, in person and via telephone
  27.  
  28. EMPLOYMENT HISTORY
  29.  
  30. May 2007 – Present    Web Developer/Publisher
  31.             Science and Technology Facilities Council
  32.             Polaris House
  33. North Star Avenue
  34. Swindon
  35. SN2 1SZ
  36.  
  37. This position was an amalgamation of several website duties and various other technical responsibilities.
  38.  
  39. • A member of the four-person Web Team, responsible for administration and development of the main STFC website (http://www.stfc.ac.uk/) as well as the British National Space Centre (BNSC) website (http://www.bnsc.gov.uk/), internal intranet and the myriad of semi-independent websites required by the installations the STFC is involved in.
  40. • Performed the user testing, as well as the creation of a wiki, blogs and a community. In addition, wrote the user manuals for each one, which are now issued to new users as standard practice.
  41.  
  42.  
  43.  
  44. The position required good knowledge of the following:
  45.  
  46. • HTML/XHTML
  47. • Javascript
  48. • CSS
  49. • PHP and MySQL and ADO/Access databases
  50. • Visual Studio 2008
  51. • Photoshop CS2
  52. • Ability to use Contensis and in-house CMS’s
  53. • Validation and accessibility web standards
  54.  
  55. I was responsible for creating new content for the entire About Us section of the STFC website (the largest section).  I was also heavily involved in the architectural restructuring of the website and the redesign of the display view of the site.
  56.  
  57. Excellent communications skills were required for this role, as most work was received by email but would require extended instruction as the initial request would rarely encompass all aspects required of the work.
  58.  
  59. These requests were mostly from managers or directors and referred to the general layout or look of the STFC website.
  60.  
  61. Ref: Zahra Mogul (Zahra.mogul@stfc.ac.uk)
  62.  
  63. Feb 2007 – May 2007   Laptop Technician
  64.             Mikrolive LTD
  65.             Shrivenham 100 Business Park
  66.             Swindon
  67.  
  68. The duties of this position were purely laptop and desktop diagnosis and repair. A full working knowledge of how to remove all components and reassemble with replacement parts in full working order was required.  
  69.  
  70. Aug 2006 – Feb 2007   Customer Advisor
  71.             Book Club Associates
  72.             Greenbridge Industrial Estate
  73.             Swindon
  74.  
  75. This position is mainly a customer service role, dealing with a heavy volume of calls per day.  The position requires you to resolve any number of customer-focused issues to the satisfaction of the customer.
  76.  
  77. Other duties included making outgoing calls to customers when needed or appropriate.
  78.  
  79. May 2006 – July 2006  Data Processor
  80.             ATM Services
  81.             Nationwide House
  82.             Pipers Way
  83.             Swindon
  84.        
  85. This position was a temporary position within the ATM maintenance and scheduling department within Nationwide House.  
  86.  
  87. The position’s duties included:
  88.  
  89. • Take incorrect incoming data pertaining to the levels of cash within ATM machines across the country and compile them onto the in-house database system for archiving.
  90. • Keep records of what machines had been administered, and when.
  91.  
  92. The job itself is very difficult to master, due to the age and complexity of the systems used. Despite the simplicity of the principal, this was a very subtle position that required and excellent eye for detail; a single zero or decimal point out of place could cause an entire afternoon’s worth of work.
  93.  
  94. Jan 2006- May 2006  Web Developer/Intranet Administrator
  95.             Channel Support
  96.             Nationwide House
  97.             Pipers Way
  98.             Swindon
  99.  
  100. This position was primarily dedicated to the creation and maintenance of the Building Our Future Together (BOFT) website, which was used to support the multi-million pound BOFT initiative.   The site was viewed by all Nationwide Employees throughout the country, so accuracy was essential.
  101.  
  102. Duties included:
  103.  
  104. • Fluent knowledge of HTML, XHTML, CSS and an ability to code any requirements for the intranet site.
  105. • Good knowledge of Macromedia Homesite, Adobe Dreamweaver and Photoshop CS2.
  106. • Use of Javascript and PHP to create on-line questionnaires.
  107. • Create websites for other departments, such as the online NSSP training manual intranet site, and many others.
  108. • Consulted on request when any colleagues required help with HTML coding.
  109. • Assist with various Word and Excel duties – for example, producing 550 graphs in two days for a meeting to determine the efficiency of the BOFT project.
  110.  
  111. Deadline efficacy was paramount for this role, as the BOFT project was company-wide and extremely important.  
  112.  
  113. This position ended on 5th May, when the BOFT project was concluded.
  114.  
  115. Ref: Marguerite Sackey (marguerite.sackey@nationwide.co.uk)
  116.  
  117. Nov 2005- Jan 2006  Telephone Operator
  118.             Dairy Crest LTD
  119.             Manor Road
  120.             Westcott Place
  121.             Swindon
  122.             SN1 4SY
  123.  
  124. The responsibilities for this position were to answer incoming calls from customers, take any special requests or amendments to future orders, and call wholesale customers to take large orders for them. The position also included light office duties.
  125.  
  126. This position was a temporary position to cover the Christmas / New Year period.
  127.  
  128.  
  129. Sept 2005- Oct 2005     Scheduling Coordinator
  130. Johnson Controls LTD
  131.             Hillmeades Industrial Estate
  132.             Swindon
  133.  
  134. The Scheduling Coordinator was responsible for ensuring that air conditioner engineers were sent to the correct destinations at the correct times, whenever a customer reported a fault, and creating a record of the query.
  135.            
  136. This position was temporary; Johnson Controls are a subsidiary of an American company, and the position was to cover until the end of the American financial year (October).
  137.  
  138. May 2004–May 2005 Escalation Team Member
  139. Medion UK
  140. 120 Faraday Park
  141. Faraday Rd
  142. Swindon
  143. SN3 5JF
  144.  
  145. This was a supervisory position within Medion.  The team structure meant that I answered directly to my team leader, and supervised 6-8 second-line technical support agents, and 4-6 first-line data entry agents.
  146.  
  147. The escalation agents were all chosen from the 2nd-line agents for their technical expertise and excellent customer service skills.
  148.  
  149. Duties and responsibilities included:
  150.  
  151. • Providing 3rd-line support to the technical support agents.
  152. • Perform a significant amount of research, as most problems were outside the scope of standard solutions
  153. • Provide managerial support to customers, and handling customers who were not satisfied with the service that had been provided.
  154. • The escalation team also took incoming calls from stores (Toy’s ‘R Us, Staples, PC World, Aldi) in which Medion products were sold, and were expected to liaise successfully with them, solving any problems presented quickly and professionally.
  155. • Opening up and closing down of the main office building, ensuring all security features were active and the building was secure.
  156. • Every second weekend would require an escalation team member to work a Saturday or Sunday shift, which entailed the regular duties in addition to the sole maintenance of the support hotline and all problems that occurred during that time period.
  157.  
  158. The members of the Escalation team all had to be extremely self-motivated, as there was no structure or references within Medion for the job – We literally had to take each case as it came, and very rarely were there two cases with the same problem.
  159.  
  160. Aug 2003–May 2004 Technical Support Agent
  161. Medion UK
  162. 120 Faraday Park
  163. Faraday Rd
  164. Swindon
  165. SN3 5JF
  166.  
  167. This position involved receiving incoming technical support queries, solving end user problems over the phone and diagnosing hardware failures on a wide variety of products.
  168.  
  169. Products supported include:
  170.  
  171. • Desktop and laptop PCs.
  172. • PDAs and GPS navigation systems using specialised Navtec software.
  173. • Providing full software support to Medion customers in a variety of top-name programs.  It also involved research into problems and finding solutions, however unlikely.
  174.  
  175. Other duties:
  176.  
  177. • Provide intranet support to other support agents via articles available company-wide, most notably I contributed a full walk-through on how to use and soft-repair the GPS units.
  178. • Performing research into the technical aspects of latest Medion product releases and pre-empting any foreseeable problems.
  179.  
  180. Apr 2003–June 2003    Kitchen Porter
  181. Hendra Holiday Park
  182.             Newquay
  183.  
  184. In this position I was responsible for maintaining a safe and clean kitchen, ensuring everything ran smoothly and serving customers if needed.
  185.  
  186. June 2002–Dec 2002    Data Entry Clerk
  187. Barclays Bank
  188.             Coventry
  189.  
  190. Responsible for inputting data concerning fraudulent transactions against Barclays Bank. This position also included some general office duties.
  191.  
  192. May 2001–Oct 2001 VDU Operator
  193. Target Express Worldwide Parcels
  194.             Swindon
  195.  
  196. Responsible for handling any worldwide deliveries.   This position required particularly good attention to detail.
  197.  
  198. Duties included:
  199.  
  200. • Entering data onto an in-house system
  201. • Preparing the packages for delivery, ensuring that they match the paperwork assigned to them and sent to the correct destination.  
  202.  
  203. If a mistake was made, it would have potentially cost the company thousands in delivery charges, as a package could weigh over a ton.   As a result of this, accuracy was paramount.
  204.  
  205. This position also included general office duties, such as filing the consignment notes after all of the consignments had been completed.
  206.  
  207.  
  208. EDUCATION
  209.  
  210. Sep 1997 – Jun 1999   St Austell College
  211.             St Austell, Cornwall
  212.  
  213.             A Level Computer Science    - B
  214.             A Level Biology         - E
  215.             A Level General Studies     - E
  216.  
  217. Sep 1993 – Jul 1997   Windsor School
  218.             BFPO 40, Germany
  219.  
  220.             8 GCSE’s grade B - D
  221.  
  222.  
  223. GENERAL INFORMATION
  224.  
  225. An avid fan of badminton, rock music, world and military history, world religions and socialising, not necessarily in that order!
  226.  
  227. REFERENCES
  228.  
  229. Available on request
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