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  1.  
  2. Give Firefox a tune up
  3. Try Safe Mode
  4. Troubleshooting Information
  5. This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
  6. Application Basics
  7. Name Firefox
  8. Version 59.0.2
  9. Build ID 20180323154952
  10. Update History
  11. Update Channel release
  12. User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  13. OS Windows_NT 10.0
  14. Profile Folder
  15. C:\Users\Johanne\AppData\Roaming\Mozilla\Firefox\Profiles\q5y60b5m.default-1476859005872
  16. Enabled Plugins about:plugins
  17. Build Configuration about:buildconfig
  18. Memory Use about:memory
  19. Performance about:performance
  20. Registered Service Workers about:serviceworkers
  21. Multiprocess Windows 0/1 (Disabled)
  22. Stylo content = true (enabled by default), chrome = false (disabled by default)
  23. Google Key Found
  24. Mozilla Location Service Key Found
  25. Safe Mode false
  26. Profiles about:profiles
  27. Crash Reports for the Last 3 Days
  28. Report ID Submitted
  29.  
  30. All Crash Reports
  31. Firefox Features
  32. Name Version ID
  33. Activity Stream 2018.02.17.0026-173e2795 activity-stream@mozilla.org
  34. Application Update Service Helper 2.0 aushelper@mozilla.org
  35. Firefox Screenshots 25.0.0 screenshots@mozilla.org
  36. Follow-on Search Telemetry 0.9.6 followonsearch@mozilla.com
  37. Form Autofill 1.0 formautofill@mozilla.org
  38. Photon onboarding 1.0 onboarding@mozilla.org
  39. Pocket 1.0.5 firefox@getpocket.com
  40. Shield Recipe Client 80 shield-recipe-client@mozilla.org
  41. TLS 1.3 gradual roll-out 8.0 tls13-rollout-bug1442042@mozilla.org
  42. Web Compat 1.1 webcompat@mozilla.org
  43. Extensions
  44. Name Version Enabled ID
  45. Facebook Container 1.2.5 true @contain-facebook
  46. New Tab Override 12.0.0 true newtaboverride@agenedia.com
  47. uBlock Origin 1.15.24 true uBlock0@raymondhill.net
  48. NoScript 10.1.7.5 false {73a6fe31-595d-460b-a920-fcc0f8843232}
  49. Security Software
  50. Type Name
  51. Antivirus
  52. Antispyware
  53. Firewall
  54. Graphics
  55. Features
  56. Compositing Basic
  57. Asynchronous Pan/Zoom none
  58. WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ffb6)
  59. EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b)
  60. EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control
  61. EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  62. WebGL 1 Driver Renderer Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0)
  63. WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  64. WebGL 1 Driver Extensions GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  65. WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context
  66. WebGL 2 Driver WSI Info -
  67. WebGL 2 Driver Renderer WebGL creation failed:
  68. * Error during ANGLE OpenGL init.
  69. * Exhausted GL driver caps.
  70. WebGL 2 Driver Version -
  71. WebGL 2 Driver Extensions -
  72. WebGL 2 Extensions -
  73. Direct2D Blocked for your graphics card because of unresolved driver issues.
  74. Off Main Thread Painting Enabled true
  75. DirectWrite true (10.0.16299.15)
  76. GPU #1
  77. Active Yes
  78. Description Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
  79. Vendor ID 0x8086
  80. Device ID 0x2a42
  81. Driver Version 8.15.10.2702
  82. Driver Date 3-11-2013
  83. Drivers igdumd64 igd10umd64 igdumd32 igd10umd32
  84. Subsys ID 3627103c
  85. RAM Unknown
  86. Diagnostics
  87. AzureCanvasAccelerated 0
  88. AzureCanvasBackend skia
  89. AzureContentBackend skia
  90. AzureFallbackCanvasBackend cairo
  91. Decision Log
  92. HW_COMPOSITING
  93. disabled by user: Disabled by pref
  94. D3D11_COMPOSITING
  95. unavailable by default: Hardware compositing is disabled
  96. DIRECT2D
  97. unavailable by default: Direct2D requires Direct3D 11 compositing
  98. D3D11_HW_ANGLE
  99. unavailable by default: D3D11 compositing is disabled
  100. disabled by env: D3D11 compositing is disabled
  101. GPU_PROCESS
  102. unavailable by default: Multi-process mode is not enabled
  103. WEBRENDER
  104. opt-in by default: WebRender is an opt-in feature
  105. unavailable by runtime: ANGLE is disabled
  106. Media
  107. Audio Backend wasapi
  108. Max Channels 2
  109. Preferred Channel Layout stereo
  110. Preferred Sample Rate 48000
  111. Output Devices
  112. Name Group Vendor State Preferred Format Channels Rate Latency
  113. Digital Audio (HDMI) (2- High Definition Audio Device) HDAUDIO\FUNC_01&VEN_8086&DEV_2802&SUBSYS_80860101&REV_1000\4&132c828b&0&0301 Unplugged None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
  114. Speakers and Dual Headphones (IDT High Definition Audio CODEC) HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002\4&132c828b&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
  115. SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC) HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002\4&132c828b&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 448
  116. Internal AUX Jack (Android) USB\VID_0B05&PID_7778&MI_00\6&1ae2a233&2&0000 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
  117. Independent Dual Headphones (IDT High Definition Audio CODEC) HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002\4&132c828b&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
  118. Input Devices
  119. Name Group Vendor State Preferred Format Channels Rate Latency
  120. Internal AUX Jack (Android) USB\VID_0B05&PID_7778&MI_00\6&1ae2a233&2&0000 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
  121. Stereo Mix (IDT High Definition Audio CODEC) HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002\4&132c828b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0
  122. Integrated Microphone Array (IDT High Definition Audio CODEC) HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002\4&132c828b&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
  123. Microphone (Screaming Bee Audio) ROOT\MEDIA\0000 Enabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 441
  124. Internal AUX Jack (2- High Definition Audio Device) HDAUDIO\FUNC_01&VEN_8086&DEV_2802&SUBSYS_80860101&REV_1000\4&132c828b&0&0301 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
  125. External Mic (IDT High Definition Audio CODEC) HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3627&REV_1002\4&132c828b&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 133 - 448
  126. Important Modified Preferences
  127. Name Value accessibility.force_disabled 1
  128. accessibility.typeaheadfind.flashBar 0
  129. browser.cache.disk.capacity 358400
  130. browser.cache.disk.filesystem_reported 1
  131. browser.cache.disk.smart_size.first_run false
  132. browser.cache.frecency_experiment 4
  133. browser.places.smartBookmarksVersion 8
  134. browser.sessionstore.upgradeBackup.latestBuildID 20180323154952
  135. browser.startup.homepage google.ca
  136. browser.startup.homepage_override.buildID 20180323154952
  137. browser.startup.homepage_override.mstone 59.0.2
  138. browser.tabs.remote.autostart false
  139. browser.tabs.remote.autostart.2 false
  140. browser.urlbar.daysBeforeHidingSuggestionsPrompt 0
  141. browser.urlbar.lastSuggestionsPromptDate 20170915
  142. browser.urlbar.timesBeforeHidingSuggestionsHint 0
  143. dom.apps.reset-permissions true
  144. dom.ipc.processCount 2
  145. dom.ipc.processCount.web 4
  146. dom.mozApps.used true
  147. extensions.lastAppVersion 59.0.2
  148. gfx.crash-guard.d3d11layers.appVersion 51.0.1
  149. gfx.crash-guard.d3d11layers.deviceID 0x2a42
  150. gfx.crash-guard.d3d11layers.driverVersion 8.15.10.2702
  151. gfx.crash-guard.d3d11layers.feature-d2d false
  152. gfx.crash-guard.d3d11layers.feature-d3d11 true
  153. gfx.crash-guard.status.d3d11layers 2
  154. gfx.crash-guard.status.d3d9video 2
  155. layers.acceleration.disabled true
  156. layers.mlgpu.sanity-test-failed false
  157. media.gmp-eme-adobe.abi x86-msvc-x64
  158. media.gmp-eme-adobe.lastUpdate 1487571657
  159. media.gmp-eme-adobe.version 17
  160. media.gmp-gmpopenh264.abi x86_64-msvc-x64
  161. media.gmp-gmpopenh264.lastUpdate 1512429176
  162. media.gmp-gmpopenh264.version 1.7.1
  163. media.gmp-manager.buildID 20180323154952
  164. media.gmp-manager.lastCheck 1522965877
  165. media.gmp-widevinecdm.abi x86_64-msvc-x64
  166. media.gmp-widevinecdm.lastUpdate 1512429183
  167. media.gmp-widevinecdm.version 1.4.8.1008
  168. media.gmp.storage.version.observed 1
  169. media.hardware-video-decoding.failed false
  170. media.webrtc.debug.log_file C:\Users\Johanne\AppData\Local\Temp\WebRTC.log
  171. network.cookie.prefsMigrated true
  172. network.dns.disablePrefetch true
  173. network.http.speculative-parallel-limit 0
  174. network.predictor.cleaned-up true
  175. network.predictor.enabled false
  176. network.prefetch-next false
  177. places.database.lastMaintenance 1522384675
  178. places.history.expiration.transient_current_max_pages 89732
  179. plugin.disable_full_page_plugin_for_types application/pdf
  180. plugin.importedState true
  181. plugin.state.npauthz 0
  182. plugin.state.npezffpi 0
  183. plugin.state.npgoogleupdate 0
  184. plugin.state.npspwrap 0
  185. plugin.state.npwebsllauncher 0
  186. plugin.state.npwlpg 0
  187. plugins.ctprollout.cohort test
  188. plugins.ctprollout.cohortSample 0.375617
  189. print.printer_Canon_MX920_series.print_bgcolor false
  190. print.printer_Canon_MX920_series.print_bgimages false
  191. print.printer_Canon_MX920_series.print_duplex -437918235
  192. print.printer_Canon_MX920_series.print_edge_bottom 0
  193. print.printer_Canon_MX920_series.print_edge_left 0
  194. print.printer_Canon_MX920_series.print_edge_right 0
  195. print.printer_Canon_MX920_series.print_edge_top 0
  196. print.printer_Canon_MX920_series.print_evenpages true
  197. print.printer_Canon_MX920_series.print_footercenter
  198. print.printer_Canon_MX920_series.print_footerleft &PT
  199. print.printer_Canon_MX920_series.print_footerright &D
  200. print.printer_Canon_MX920_series.print_headercenter
  201. print.printer_Canon_MX920_series.print_headerleft &T
  202. print.printer_Canon_MX920_series.print_headerright &U
  203. print.printer_Canon_MX920_series.print_in_color true
  204. print.printer_Canon_MX920_series.print_margin_bottom 0.5
  205. print.printer_Canon_MX920_series.print_margin_left 0.5
  206. print.printer_Canon_MX920_series.print_margin_right 0.5
  207. print.printer_Canon_MX920_series.print_margin_top 0.5
  208. print.printer_Canon_MX920_series.print_oddpages true
  209. print.printer_Canon_MX920_series.print_orientation 0
  210. print.printer_Canon_MX920_series.print_page_delay 50
  211. print.printer_Canon_MX920_series.print_paper_data 256
  212. print.printer_Canon_MX920_series.print_paper_height 11.00
  213. print.printer_Canon_MX920_series.print_paper_name
  214. print.printer_Canon_MX920_series.print_paper_size_unit 0
  215. print.printer_Canon_MX920_series.print_paper_width 8.50
  216. print.printer_Canon_MX920_series.print_resolution 600
  217. print.printer_Canon_MX920_series.print_reversed false
  218. print.printer_Canon_MX920_series.print_scaling 1.00
  219. print.printer_Canon_MX920_series.print_shrink_to_fit true
  220. print.printer_Canon_MX920_series.print_to_file false
  221. print.printer_Canon_MX920_series.print_unwriteable_margin_bottom 0
  222. print.printer_Canon_MX920_series.print_unwriteable_margin_left 0
  223. print.printer_Canon_MX920_series.print_unwriteable_margin_right 0
  224. print.printer_Canon_MX920_series.print_unwriteable_margin_top 0
  225. privacy.usercontext.about_newtab_segregation.enabled true
  226. privacy.userContext.enabled true
  227. privacy.userContext.extension @contain-facebook
  228. privacy.userContext.longPressBehavior 2
  229. privacy.userContext.ui.enabled true
  230. security.sandbox.content.tempDirSuffix {7008e773-506e-43f5-a934-7eef58606d85}
  231. services.sync.declinedEngines
  232. storage.vacuum.last.index 1
  233. storage.vacuum.last.places.sqlite 1522204064
  234. ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found.
  235. Important Locked Preferences
  236. Name Value
  237. Places Database
  238. Integrity
  239. JavaScript
  240. Incremental GC true
  241. Accessibility
  242. Activated false
  243. Prevent Accessibility 1
  244. Accessible Handler Used true
  245. Accessibility Instantiator
  246. Library Versions
  247. Expected minimum version Version in use
  248. NSPR 4.18 4.18
  249. NSS 3.35 3.35
  250. NSSSMIME 3.35 3.35
  251. NSSSSL 3.35 3.35
  252. NSSUTIL 3.35 3.35
  253. Experimental Features
  254. Name ID Description Active End Date Homepage Branch
  255. Sandbox
  256. Content Process Sandbox Level 4
  257. Effective Content Process Sandbox Level 4
  258. Internationalization & Localization
  259. Application Settings
  260. Requested Locales ["en-US"]
  261. Available Locales ["en-US"]
  262. App Locales ["en-US"]
  263. Regional Preferences ["en-CA"]
  264. Default Locale "en-US"
  265. Operating System
  266. System Locales ["en-US"]
  267. Regional Preferences ["en-CA"]
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