graphql query1

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            "title": "Top Shop Auto Sees Huge Jump in Gross Sales With Shopmonkey",
            "tag": [
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                "id": "DatoCmsTag-51856422-en",
                "name": "Heavy Duty"
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                "name": "Performance"
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                "name": "General Repair"
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            "publishDate": "August 12, 2021",
            "company": {
              "about": "Top Shop Auto in Lafayette, California serves the entire Bay Area, keeping all kinds of popular vehicle brands in tip-top shape. They specialize in both domestic and Asian manufacturers from Corvette and Jeep to Subaru and Toyota. Cars, trucks, and hot rods are all a part of their diverse portfolio.",
              "companySize": "Small",
              "industry": {
                "name": "Auto Repair"
              },
              "location": "Lafayette, California",
              "name": "Top Shop Auto"
            },
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                          "value": "Overview"
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                          "value": "Trackspec Autosports is filled with a staff of racetrack enthusiasts who specialize in servicing Lotus, Porsche, BMW, S2000, NSX, and other track-focused makes and models. Trackspec takes great pride in having an extremely clean and organized shop as they believe this is key to performing their services well and efficiently. However, it's not exclusively the physical orderliness of the shop that fuels efficiency, but also the entire team and the processes they have in place. When owner, Joe Vo, and Shop Manager, Victoria Vo, began to notice inefficiencies in how their team was communicating with each other and how they were scheduling and tracking each job, they jumped to find a new shop management solution that could help.Typography"
                        }
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                          "value": "The Challenge"
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                          "value": "As a specialty shop, Trackspec has a wide breadth of jobs to manage. From basic, one-day jobs, such as an alignment, all the way to longer-term jobs, such as an engine swap — it was difficult to manage the schedule. \"Scheduling was always difficult for me,\" said Shop Manager, Victoria Vo, \"I had a hard time getting a big picture of what cars were in the shop and the length of time that would be required for each job.\" Efficiency was another challenge. Owner, Jon Vo, explained, \"In a shop like mine, the techs are juggling multiple jobs at once. Sometimes, something happens that throws everything off — like a part doesn't arrive when expected, or we discover a new issue that increases the duration of the job. It's situations like this where efficiency suffers, because we have to get everyone across the shop updated on what is going on.\"  "
                        }
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                          "value": "Trackspec turned to a shop management system to try to solve these challenges and found themselves frustrated with an increasing number of bugs in the software and lack of feature improvements. Although reluctant to have to switch software due to concerns around implementation and training times, their user experience continued to decline, so Victoria started to look into Shopmonkey. After one demo, Victoria and Jon were amazed, made the switch to Shopmonkey, and have not looked back."
                        }
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                      "type": "heading",
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                          "value": "The Solution"
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                          "value": "\"It only took us a couple of days to migrate everything and start actively using  Shopmonkey, said Victoria, \"and the Shopmonkey team helped us so much in migrating our data.\" Now with Shopmonkey as their core system, scheduling is a lot easier and they can manage their small and big jobs using the Workflow page that they have customized for their shop's unique needs. The shop has also seen a huge difference in efficiency. Joe says, \"My techs can now communicate directly with our customers. This saves so much time! Plus, the conversations with a customer stick to their work order along with any internal notes that get added and any labor, parts, or status tags placed for quick glance and easy filtering purposes — this means that everyone in the shop is up to date on the status of each and every job.\" "
                        }
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                          "type": "span",
                          "value": "Another feature of Shopmonkey that has really been a game changer for Trackspec's time efficiency and customer communication is the automated appointment reminders.  \"We love that customers get automated appointment notifications, and they can confirm or reject on the spot. This makes things so much easier and keeps them from calling us to find out when their appointment is. Plus, there's no longer miscommunication with dates and times of an appointment,\" said Victoria. "
                        }
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                          "type": "span",
                          "value": "\"All of the features of Shopmonkey are amazing, but if I had to specifically call out the top ones that have change our shop the most, it would be the two-way texting and emailing with customers, ability to place various tags on each work order, online payments, and integration with QuickBooks Online. I also have to give a shoutout to the Shopmonkey Support team. They provide us with the best customer service!\" "
                        }
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                          "type": "span",
                          "value": "Our mission is to serve the San Francisco Bay Area car community with quality work and excellent customer service, and Shopmonkey helps fuel that."
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                          "value": "About Top Shop Auto"
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                          "value": "Top Shop Auto in Lafayette, California serves the entire Bay Area, keeping all kinds of popular vehicle brands in tip-top shape. They specialize in both domestic and Asian manufacturers from Corvette and Jeep to Subaru and Toyota. Cars, trucks, and hot rods are all a part of their diverse portfolio."
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                  "heading": "The Results",
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                      "heading": "Building a Solid Rapport with all Customers",
                      "subhead": "<div class=\"raw_components--panel--3IcXg inspect_panels--inspectionPanel--3Wboz\" tabindex=\"-1\">\n  <div>\n    <div class=\"inspect_panels--copyableRow--2_PiZ inspect_panels--highlightRow--21P9S\">\n      <div class=\"inspect_panels--propertyRowContent--7Y-mu inspect_panels--copyableRow--2_PiZ inspect_panels--highlightRow--21P9S\">\n        <div class=\"inspect_panels--contentProperty--2Z1QI text--fontPos11--RSei3 text--_fontBase--YWDo0 ellipsis--ellipsisAfter8Lines--2rn32 ellipsis--_ellipsisAfterNLines--26JkZ\">\"I'm talking to three customers in the same amount of time that I was spending with one customer before Shopmonkey.&rdquo; 
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&mdash; Gurjap Sekhon</div>\n      </div>\n    </div>\n  </div>\n</div>",
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&mdash; Gurjap Sekhon</div>\n      </div>\n    </div>\n  </div>\n</div>",
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                  "internalName": "Top Shop Case Study: 20% Increase in sales ",
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