Q1. What do you think are the main qualities/attributes required to be an effective First Line Support provider?

Q2. Provide an example where you've dealt with an awkward user, what did you do, and what was the outcome?

Q3. Can you provide an example of where you've used a structured approached to solving a user's torrent problem?

Q4. What is the extent of your technical / torrent / IRC skills (list the programs/category & your skill level (basic/intermediate/advanced); things to consider include networking, router configuration (ports/firewall); torrent-clients; IRC registration & identifiaction, scripts, bouncers, commands; making torrents; uploading; operating systems (windows, linux); seedbox's, webui's, vps; media formats, conversion, playback.

Q5. What are your opinions of working in an FLS team?

Q6. What are your strengths and weaknesses?

Q7. What motivates you?

Q8. What hours would you generally be able to commit to the role during weekdays; and at weekends (in GMT) ?

Q9. Are you, or have you ever worked (FLS, Staff) on a tracker before? if so when, which tracker and what position?

Q10. Have you ever written a tutorial or guide or similar how-to document for a tracker community? if so, please provide a link to it

Q11. Have you ever been banned on a tracker's site or IRC? if so, when and for what

Q12. Why should accept you as FLS more than another applicant? What distinguishes you?

Q13. Describe any assistance you've already provided BTN (e.g. questions in forums, on irc, staff requests, etc)

Q14. Are you already regularly in our IRC channel?

Q15. Answer the following typical questions:
A) User: "I cant join the #BTN channel"
B) User: "Some torrents arnt downloading and the site says ive got a H&R on them"
C) User: "I just joined and want to use RSS to download fringe in 720p - can you help me set it up?"

Q16. Have you ever interacted with BTN Staff/FLS? Was it a good or bad experience and why?

Q17. Why do you want to be an FLS?

Q18. If you could change an aspect of our existing FLS/support model, what would it be and why?