Conversazione

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Gearbest: You are now chatting with Roberto .
Gearbest:
Roberto : Hi, welcome to Gearbest's Live Chat. What can I do for you?
alessandro: Hi... ...I've a question
Roberto : Please tell me.
alessandro: I have a lot of coupons
alessandro: As you can see: https://ibb.co/ie5ooR
alessandro: But I'm not able to use them...
Roberto : Ok. If the item is already in a discounted price then you will not be able to use the coupon. Is this the case?
alessandro: So... ...if I have a product that costs 100$ and is on 20% sale at 80$... ..I cant use the coupon on the original price (100$) to pay for 70$?
alessandro: I don't wont to cumulate, just I want the best option...
Roberto : Yes in that case you should be able to.
alessandro: exampre...
Roberto : In this case I would need you to send us an e-mail with a screenshot of when you try to use the coupon. Also please send us a link of the product link and the code of the coupon. And for last please tell us where you got the coupon.
Roberto : You can send us this 4 things by e-mail to support@gearbest.com
Roberto : Our technical team will review it and respond to you in 24 hours.
alessandro: For example
alessandro: For which cathegory is the coupon "Common promotion code"?
Roberto : That is just a general category for coupons.
Roberto : When it says for China only, it means items in Chinese warehouses.
Roberto : HK, and HK2 are our Hong Kong Warehouses.
alessandro: Ok
alessandro: This product is on flash sale at 21%
alessandro: https://www.gearbest.com/temperature-control-mods/pp_791846.html?wid=21
alessandro: And it is from china
alessandro: I should be able to use this coupon
alessandro: https://ibb.co/joAA2m
alessandro: Is this right or wrong?
Roberto : Correct.
alessandro: Ok, I get this error: "The Coupon is not for this Category"
Roberto : In this case you would have to send us the info I told you by e-mail to see if we can validate the coupon for you.
alessandro: Ok, I will open a ticket...
Roberto : Thanks.
Roberto : It's been my pleasure. Have a nice day, and see you again soon on www.Gearbest.com. Bye!
alessandro: thanks