Hi there,

Thank you for contacting Coinbase support, and sorry for the delay in responding.

Over the past several months, we’ve experienced a tremendous amount of growth, and as a result haven’t been able to respond to support requests as quickly as we’d like. We’re growing our team to continue to improve our response times for you moving forward.

In many cases, delayed payments or transactions are identified and corrected automatically. If you’ve already received your funds or had your issue resolved, then you do not need to take any further action.

We’re sending this email to help you with common SEPA deposit and withdrawal issues.

If you’re experiencing difficulty with a SEPA deposit, are having trouble verifying your bank account for withdrawals, or missing funds, please read this support article before replying to this email: https://support.coinbase.com/customer/portal/articles/2921693

If the steps outlined in that article do not resolve your issue or you had a question about a different matter, please just reply back to this email and we’ll be happy to assist you further. Please do not open multiple cases, or your response may be delayed.

We appreciate your patience with us as we continue to grow, and look forward to helping you as quickly as possible.
Thanks,

Harrison
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    On Jan 30, 2018 at 11:16PM PST Ethan Gawne <> wrote:

    Hi,

    Unfortunately after 3 weeks of first contacting you my bank account is no closer go being verified. As previously stated I have ensured that my bank account is eligible for verification and deposited over the required amount for verifiction.

    By taking a simple look at my account, it is clear go see that the required amount was deposited over 3 weeks ago and yet my bank has not been verified. I was also told a specialist would be looking at my case which I presume never happened otherwise this issue may be resolved by now.

    I have alreaey provided my account details in a previous reply. I hope this can be resolved very soon as this issue has already been drawn out far too long.

    ________________________________

        On Jan 30, 2018 at 08:17PM PST "Coinbase Support" <support@coinbase.com> wrote:

        Hi there,

        Thanks for contacting Coinbase support, and my sincerest apologies for the delay in responding to you. We’ve experienced tremendous growth recently, and are doing our best to improve our response times.

        If everything has already been resolved, feel free to ignore this message.

        In many cases, concerns over incoming or outgoing transfers are corrected within a few days of you writing in, even without a response from our support team.

        If your issue has not yet been resolved, please reply directly to this email and we’ll be happy to assist you ASAP in resolving your concerns.

        Once again, thank you so much for your patience with us as we grow, and for choosing Coinbase!

        Best,
        Coinbase Support

            On Jan 20, 2018 at 04:44AM PST Ethan Gawne <> wrote:

            Hi,


            It has now been over 1 week and the issue is still not resolved. I am completely unable to withdraw my funds from the site as my bank is still not verified. I have deposited over 10 EUR with the required amount being only 6 EUR.


            I have had no contact from the specialist my case has been passed onto. I hope you can update me on the currect situation and what is happening with my verifaction.


            Thank you


            ________________________________

                On Jan 11, 2018 at 12:44PM PST Ethan Gawne <hannahbrindel@hotmail.co.uk> wrote:

                I have completed all the steps before sending the deposit and yet my bank account remains non-verified. Can you please look into it as I have clearly completed the steps and deposited over the required amount to verify my bank account and it still hasn't happened.


                ________________________________

                    On Jan 11, 2018 at 08:45AM PST "Coinbase Support" <support@coinbase.com> wrote:

                    Hello Ethan,

                    Thank you for contacting Coinbase.

                    I apologize for the delay in responding to your email and for all the trouble. As we experience rapid growth, we are also experience a high volume of support requests and are trying to get through them as fast as we can.

                    Thank you for reaching out about this. At this time we have escalated your case to a specialist.

                    If you have not already, you will need to go to https://www.coinbase.com/payment_methods to add your SEPA info. If the info matches your recent deposit, we may be able to find this.

                    For the future, please be sure to have all of these steps completed before sending your deposit to avoid any delays:
                    1) Verify ID
                    2) Add SEPA to Payment Methods
                    3) Ensure sender account name matches Coinbase account name
                    4) Ensure currency being sent is in Euros
                    5) Ensure Euro Wallet reference code is included in sending deposit

                    Thank you for using Coinbase!

                    Best Regards,
                    Nancy

                        On Jan 10, 2018 at 03:02PM PST Ethan Gawne <hannahbrindel@hotmail.co.uk> wrote:

                        Hi,


                        On the 8th of January I deposited exactly 10 Euros into my account to verify it after being informed 6EUR was the minimum needed in the previous email. Two days after the deposit was cleared, I am still unable to withdraw the funds from my coinbase account to my bank account even though I have followed the instructions to verify my bank.


                        I hope you can work quickly to help resolve this issue as the money being held on coinbase is direly needed.


                        Thank you in advance for any help you provide.


                        (Nick name: Ethan Luke Gawne)

                        (Email: hannahbrindel@hotmail.co.uk)


                        ________________________________

                            On Dec 14, 2017 at 01:17PM PST "Coinbase Support" <support@coinbase.com> wrote:

                            Hi Ethan,

                            Thanks for contacting Coinbase support and sorry for the trouble.

                            I apologize for the delay in responding to your email and for all the trouble. As we experience rapid growth, we are also experience a high volume of support requests and are trying to get through them as fast as we can.

                            In order to deposit or withdraw funds to or from your bank account via SEPA transfer, you will need to be sure your SEPA bank account is verified at https://www.coinbase.com/payment_methods.

                            Please be informed that the minimum deposit amount is 6EUR so that your bank will be verified.

                            Also, please note that all SEPA deposits and withdrawals must be done with Euros, as GBP withdrawals and deposits are not currently supported.

                            For more information about verifying your bank account for SEPA transfers, please see these articles:

                            For UK Customers – https://support.coinbase.com/customer/en/portal/articles/1963534
                            For EU Customers – https://support.coinbase.com/customer/en/portal/articles/1767231

                            Thank you for using Coinbase.

                            Best Regards,
                            Nancy
________________________________________________________________________________________________________________________________________
                                On Dec 13, 2017 at 12:32PM PST > wrote:

                                Hi,

                                I recently made a deposit of 1.20 euros into my coinbase wallet in order to verify my bank account in order to make withdrawals from the account.

                                I made the deposit on the 8th of december and after 4 days the funds appeared in my coinbase EURO wallet. For some reason though, this process does not have seemed to verify my bank account with the coinbase site.

                                I was wondering if this was some sort of mistake and if so could it please be corrected in order for me to make full use of the site.

                                Thank you in advance for all your help.

                                ~ Ethan Gawne