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  1. // 20181119152235
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  4366. "objid": 307578551,
  4367. "title": "PostactivationFault - LowSpeed",
  4368. "s_title": "POSTACTIVATIONFAULT - LOWSPEED",
  4369. "id_number": "C35018258",
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  4414. "modify_stmp": "2018-07-17 17:30:26",
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  4419. "case_type_lvl1": "PostactivationFault",
  4420. "case_type_lvl2": "LowSpeed",
  4421. "case_type_lvl3": "N/A",
  4422. "x_tfd": "1753-01-01 00:00:00",
  4423. "x_received_via": "Telephone Call",
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  4510. },
  4511. {
  4512. "objid": 306025226,
  4513. "title": "69PULPUL - VDSL - No Service All - All services",
  4514. "s_title": "69PULPUL - VDSL - NO SERVICE ALL - ALL SERVICES",
  4515. "id_number": "C34069544",
  4516. "creation_time": "2017-07-06 16:43:02",
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"case_history": " *** CASE CREATE Thu Jul 06 16:43:02 CEST 2017 alperna-NoDealer\n\n\n===================== Detailed Description =====================\nKundenproblem:\tAll services, No Service All\nKontaktnummer:\t0763876656\nKontaktnotizen:\ta tout moment \n\nSystem:\tSOLVATiO\nUser:\talperna\nSite ID:\t1726009409\n\nBetroffenes Produkt:\tSunrise Home(0213116656/U0000680008)\n\nNSN:\t0101906868\nLine ID:\tBN00001257650\nProvisioning Code:\t100036:1101906868\n\n====================== Answer / Solution =======================\nBeschreibung:\tDescriptions du probleme :\nN as plus de conenction subitement depuis hier \n\nCablages : ok\n\nReset + Reboot :ok\n\nHULK utiliser correctement ? : ou¿\n\nUtilisation de WSG Tool? : LQD 2 \nresync line \n Spontaneous Resyncs\n42\n\nKundenproblem und Dialogverlauf:\t \nPanne de tous les services\n\nChoix routeur\nRouteur Sunrise (de cette liste)\nSunrise WLAN Modem (AVM 7390) | 9CC7A6F828CD | 9CC7A6F828CD | 84.227.162.32\n\nVérification des perturbations actuelles\nPas de message de perturbation\n\nDernier fonctionnement du service:\nIl ne fonctionne plus sans raison apparente\n\nMoment de la panne:\nJul 5, 2017 4:21:00 PM\n\nNouveaux voisins:\nAucun nouveau voisin n?a emménagé\n\nÉtat des LED DSL et Info:\nLED DSL clignotent\n\nChantiers:\nIl n?y a pas de travaux en cours dans les environs\n\nInstallation minimale DSL\nType de prise:\nPrise RJ11\nType d?adaptateur:\nNon utilisé\nType de câble:\nCâble DSL (RJ11 à RJ45)\n\nModification de l?installation minimale:\nL?installation minimale n?a pas été modifiée \n\nModem Reboot\n\nÉtat des LED DSL et Info:\nLED DSL clignotent\n\nWSG Resync Line\nWSG Resync Line:\nPort est down\n\nRouter Reset\nAttendre Reset\n\nDemande satisfaite:\nDemande non satisfaite malgré les mesures prises\n\nCâblage alternatif:\nLes possibilités de test concernant le câblage sur cette prise sont épuisées.\n\nDisponibilité d?une autre prise:\nIl n?y a pas d?autre prise disponible pour tester.\n\nSolution provisoire\nÉvaluation des besoins pour la clé Take Away Assurance:\nDonnées illimitées sur un abonnement mobile Sunrise souhaitées\n\nDonnées illimitées\n\nActivation boucle SIM\nSIM Ring nicht aktiviert\n\nConditions requises communication Assurance Case\nJ?ai indiqué au client que tous les terminaux doivent rester branchés et allumés.\nLe client autorise l?accès aux CPE.\n\nSuspension des rappels accordée?\nSuspension des rappels accordée?:\nSuspension des rappels refusée\n\nSuspension des rappels refusée\n\nSaisie des coordonnées\nnuméro de contact:\n0763876656\nCoordonnées:\na tout moment \n\nSaisie des données du Case\nTitre du Case:\n69PULPUL - VDSL - No Service All - All services\nOPCM_CCC_Expert\n\nInteraction Note\nNiveau d?authentification:\nClient\nDirection:\nInbound\nMedium:\nCall\nProduct Group:\nInternet\nTech\nDescriptions du probleme :\nN as plus de conenction subitement depuis hier \n\nCablages : ok\n\nReset + Reboot :ok\n\nHULK utiliser correctement ? : ou¿\n\nUtilisation de WSG Tool? : LQD 2 \nresync line \n Spontaneous Resyncs\n42\nPartner id is empty. Updated to default partner NoDealer\n** CASE DISPATCHED from WIP 'default' to Queue 'OPCM_CCC_Expert' Thu Jul 06 16:43:03 CEST 2017 navig8\n\n\n\n\n** STATUS CHANGE from 'New' to 'Accepted' Thu Jul 06 16:49:07 CEST 2017 guendogduE\n\n\n\n \n*** NOTES 06.07.2017 16:56:32 guendogduE Action Type: No action required\nNOTES LOG #3 TO case: \nJ'envoi un mail a l'agent \n--> le modem est online, peux tu le verifier avec le client? \n\n \n*** NOTES 06.07.2017 18:24:23 alperna Action Type: No action required\nNOTES LOG #4 TO case: \nLe probleme perciste j ai fais un modify acces puis un reste avec le client mais tjrs en Down et pas de connection\n\n \n*** NOTES 07.07.2017 08:09:43 guendogduE Action Type: No action required\nNOTES LOG #5 TO case: \napproved by Gundogdu \n\n\n\n*** PHONE LOG (INTERACTION) 07.07.2017 15:36:40 perezs Direction/Type: Outbound/Call\nDetailed Description:\nCallback sur le nr 0763876656 concernant le C34069544\n\nAnswer/Solution:\nenvoie d'un nouveau modem / pas de réponse\n\n\n\n\n*** PHONE LOG (INTERACTION) 07.07.2017 15:36:47 perezs Direction/Type: Outbound/Call\nDetailed Description:\nCallback sur le nr 0763876656 concernant le C34069544\n\nAnswer/Solution:\nenvoie d'un nouveau modem / pas de réponse\nsms d'info envoyé\n\n \n*** NOTES 07.07.2017 15:37:27 perezs Action Type: No action required\nNOTES LOG #7 TO case: \nCher client Nous avons tenté de vous joindre concernant le dérangement que vous avez signalé. Jusqu'à présent, nous n'avons pas réussi à vous joindre. Nous vous faisons parvenir un nouveau modem,Nous reprendrons contact avec vous sous peu. Votre assistance technique Sunrise\n\n\n** STATUS CHANGE from 'Accepted' to 'Action Needed' Fri Jul 07 15:37:26 CEST 2017 perezs\n\n\n\n \n*** NOTES 07.07.2017 15:41:55 perezs Action Type: No action required\nNOTES LOG #8 TO case: \nmodem 7390 de 2013\nderniere connection 7.07.2017 au matin \n\nje baisse le profil = rien\n\nje pense que c'est le modem nouveau envoyé\n \t \t \t \t \t \tdB\tkb/s\tkb/s\tdB\t \t \t \t \n06/07/2017 12:00:00\t31511\tIPD-PU3Z690-S-PH-02\t1/0/1/2\t21\t203 / 186\t7 / 4\t14274 / 86984\t14977 / 90428\t1 / 0\t9CC7A6F828CD F!Box7390 84.06.53\t5M-60M down / 5M-10M up\tInterleave G.INP\tSpec_VDSL2_17a_rtx\n05/07/2017 12:00:00\t68799\tIPD-PU3Z690-S-PH-02\t1/0/1/2\t42\t1174 / 648\t9 / 10\t20932 / 94336\t26152 / 104628\t0 / 0\t9CC7A6F828CD F!Box7390 84.06.53\t5M-90M down / 5M-20M up\tInterleave G.INP\tSpec_VDSL2_17a_rtx\n\n\n\n\n*** PHONE LOG (INTERACTION) 11.07.2017 10:02:46 perezs Direction/Type: Outbound/Call\nDetailed Description:\nCallback sur le nr 0763876656 concernant le C34069544\n\n\nAnswer/Solution:\nle client est a l'étranger dés qu'il retourne il installera le nouveau modem ,, l'actuel fonctionne a nouveau.\non peut fermer le dossier si quelque chose il rappellera\nlun. 10.07.2017 12:59 Arrivée à l'office de retrait / à l'office de distribution 1009 Pully\n\n\n \n*** NOTES 11.07.2017 10:03:11 perezs Action Type: No action required\nNOTES LOG #10 TO case: \n$Unecessary Case$&Unnecessary Case&@Modem Exchange@#Frontline#\n\n \n*** CASE CLOSE 11.07.2017 10:03:15 perezs\n\n\n\n** STATUS CHANGE from 'Action Needed' to 'Closed' Tue Jul 11 10:03:15 CEST 2017 perezs\n\n\n",
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  4524. "yank_flag": "0",
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  4538. "fcs_cc_notify": "0",
  4539. "symptom_code": null,
  4540. "cure_code": null,
  4541. "site_time": "1753-01-01 00:00:00",
  4542. "alt_prod_serial": null,
  4543. "msg_wait_count": "0",
  4544. "reply_wait_count": "0",
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  4546. "oper_system": null,
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  4550. "doa_check_box": "0",
  4551. "customer_satis": "0",
  4552. "customer_code": null,
  4553. "service_id": null,
  4554. "alt_phone": null,
  4555. "forward_check": "0",
  4556. "cclist1": null,
  4557. "cclist2": null,
  4558. "keywords": null,
  4559. "ownership_stmp": "1753-01-01 00:00:00",
  4560. "modify_stmp": "2017-07-11 10:03:14",
  4561. "dist": "0",
  4562. "arch_ind": "0",
  4563. "is_supercase": "0",
  4564. "dev": "1",
  4565. "case_type_lvl1": "Phone call",
  4566. "case_type_lvl2": "Others",
  4567. "case_type_lvl3": "N/A",
  4568. "x_tfd": "1753-01-01 00:00:00",
  4569. "x_received_via": "Telephone Call",
  4570. "x_destination": null,
  4571. "x_ordersrv": null,
  4572. "x_order_version": "0",
  4573. "x_escalation_level": "0 - Normal",
  4574. "x_occur_date": "1753-01-01 00:00:00",
  4575. "x_report_date": "1753-01-01 00:00:00",
  4576. "x_tfd_org": "1753-01-01 00:00:00",
  4577. "x_art": "0",
  4578. "x_callback_freq": "0",
  4579. "x_trt": "0",
  4580. "x_trt_org": "0",
  4581. "x_fault_sla": "Standard",
  4582. "x_part_sla": null,
  4583. "x_next_callback": "1753-01-01 00:00:00",
  4584. "x_case_adnumber": null,
  4585. "x_tft": "0",
  4586. "x_trd_org": "1753-01-01 00:00:00",
  4587. "x_trd": "1753-01-01 00:00:00",
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